Related papers: Measuring and improving information systems agilit…
An agile change effort in an organization needs to be understood in relation to human processes. Such theory and accompanying tools already existed almost 50 years ago in applied psychology. The core ideas of Agile Process Consultation are…
As industry reports claim agentic AI systems deliver double-digit productivity gains and multi-trillion dollar economic potential, the validity of these claims has become critical for investment decisions, regulatory policy, and responsible…
The Agentic Service Ecosystem consists of heterogeneous autonomous agents (e.g., intelligent machines, humans, and human-machine hybrid systems) that interact through resource exchange and service co-creation. These agents, with distinct…
The popularity of benefit realization management (BRM) in today's IT-enabled world is fast gaining traction within IT organisations around the world. However, there appears to be limited attention paid to the intra-organisational practice…
Risk is the best known and perhaps the best studied example within a much broader class of cyber security metrics. However, risk is not the only possible cyber security metric. Other metrics such as resilience can exist and could be…
Decision-making is a process of choosing among alternative courses of action for solving complicated problems where multi-criteria objectives are involved. The past few years have witnessed a growing recognition of Soft Computing (SC)…
Intelligent transportation systems (ITSs) will be a major component of tomorrow's smart cities. However, realizing the true potential of ITSs requires ultra-low latency and reliable data analytics solutions that can combine, in real-time, a…
The evolution of communication networks shows a clear shift of focus from just improving the communications aspects to enabling new important services, from Industry 4.0 to automated driving, virtual/augmented reality, Internet of Things…
Efficient and appropriate online customer service is essential to large e-commerce businesses. Existing solution recommendation methods for online customer service are unable to determine the best solutions at runtime, leading to poor…
Rapid expansion of online business has engulfed the GCC region. Such expansion causes competition among business entities, causing the need to identify the factors that the customers use to choose a suitable mobile business application.…
Integrated Sensing and Communications (ISAC) enables efficient spectrum utilization and reduces hardware costs for beyond 5G (B5G) and 6G networks, facilitating intelligent applications that require both high-performance communication and…
With the agile approach to managing software development projects comes an increased dependability on well functioning teams, since many of the practices are built on teamwork. The objective of this study was to investigate if, and how,…
Context: Open Source Software (OSS) is a vital public good, included across most of modern software stacks, significantly impacting GDP and national tech growth, while supporting interoperability, sovereignty, and transparency. However,…
Context: While there are many success stories of achieving high reuse and improved quality using software platforms, there is a need to investigate the issues and challenges organizations face when transitioning to a software platform…
Research has highlighted the valuable contributions of autistic individuals in the Information and Communication Technology (ICT) sector, particularly in areas such as software development, testing, and cybersecurity. Their strengths in…
Autonomous and intelligent systems (AIS) facilitate a wide range of beneficial applications across a variety of different domains. However, technical characteristics such as unpredictability and lack of transparency, as well as potential…
Next generation technologies such as smart healthcare, self-driving cars, and smart cities require new approaches to deal with the network traffic generated by the Internet of Things (IoT) devices, as well as efficient programming models to…
The current success of organizations depends on the successful implementation of Information and Comunication Technologies (ICTs). Good governance and ICT management are essential for delivering value, managing technological risks, managing…
Forthcoming 6G networks have two predominant features of wide coverage and sufficient computation capability. To support the promising applications, Integrated Sensing, Communication, and Computation (ISCC) has been considered as a vital…
Focusing on Business AI, this article introduces the AIQ quadrant that enables us to measure AI for business applications in a relative comparative manner, i.e. to judge that software A has more or less intelligence than software B.…