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Customer reviews are vital for making purchasing decisions in the Information Age. Such reviews can be automatically summarized to provide the user with an overview of opinions. In this tutorial, we present various aspects of opinion…

Computation and Language · Computer Science 2022-06-06 Reinald Kim Amplayo , Arthur Bražinskas , Yoshi Suhara , Xiaolan Wang , Bing Liu

Opinion summarization is the automatic creation of text reflecting subjective information expressed in multiple documents, such as user reviews of a product. The task is practically important and has attracted a lot of attention. However,…

Machine Learning · Computer Science 2020-10-13 Arthur Bražinskas , Mirella Lapata , Ivan Titov

Opinion summarization is expected to digest larger review sets and provide summaries from different perspectives. However, most existing solutions are deficient in epitomizing extensive reviews and offering opinion summaries from various…

Computation and Language · Computer Science 2023-10-23 Han Jiang , Rui Wang , Zhihua Wei , Yu Li , Xinpeng Wang

We present a neural framework for opinion summarization from online product reviews which is knowledge-lean and only requires light supervision (e.g., in the form of product domain labels and user-provided ratings). Our method combines two…

Computation and Language · Computer Science 2018-08-28 Stefanos Angelidis , Mirella Lapata

Opinion summarization is the task of automatically generating summaries for a set of reviews about a specific target (e.g., a movie or a product). Since the number of reviews for each target can be prohibitively large, neural network-based…

Computation and Language · Computer Science 2021-01-25 Reinald Kim Amplayo , Mirella Lapata

Opinion summarization is the task of automatically creating summaries that reflect subjective information expressed in multiple documents, such as product reviews. While the majority of previous work has focused on the extractive setting,…

Computation and Language · Computer Science 2020-04-21 Arthur Bražinskas , Mirella Lapata , Ivan Titov

We address the problem of unsupervised abstractive summarization of collections of user generated reviews with self-supervision and control. We propose a self-supervised setup that considers an individual document as a target summary for a…

Computation and Language · Computer Science 2020-05-04 Hady Elsahar , Maximin Coavoux , Matthias Gallé , Jos Rozen

The supervised training of high-capacity models on large datasets containing hundreds of thousands of document-summary pairs is critical to the recent success of deep learning techniques for abstractive summarization. Unfortunately, in most…

Computation and Language · Computer Science 2020-04-22 Reinald Kim Amplayo , Mirella Lapata

The recent success of deep learning techniques for abstractive summarization is predicated on the availability of large-scale datasets. When summarizing reviews (e.g., for products or movies), such training data is neither available nor can…

Computation and Language · Computer Science 2020-12-15 Reinald Kim Amplayo , Stefanos Angelidis , Mirella Lapata

A massive amount of reviews are generated daily from various platforms. It is impossible for people to read through tons of reviews and to obtain useful information. Automatic summarizing customer reviews thus is important for identifying…

Computation and Language · Computer Science 2020-06-02 Pengyuan Li , Lei Huang , Guang-jie Ren

Product review nowadays has become an important source of information, not only for customers to find opinions about products easily and share their reviews with peers, but also for product manufacturers to get feedback on their products.…

Computation and Language · Computer Science 2011-10-10 Duy Khang Ly , Kazunari Sugiyama , Ziheng Lin , Min-Yen Kan

A typical product or place often has hundreds of reviews, and summarization of these texts is an important and challenging problem. Recent progress on abstractive summarization in domains such as news has been driven by supervised systems…

Computation and Language · Computer Science 2022-12-22 Annie Louis , Joshua Maynez

Product reviews significantly influence purchasing decisions on e-commerce platforms. However, the sheer volume of reviews can overwhelm users, obscuring the information most relevant to their specific needs. Current e-commerce…

Artificial Intelligence · Computer Science 2026-05-08 Millend Roy , Agostino Capponi , Vineet Goyal

We propose a method for unsupervised opinion summarization that encodes sentences from customer reviews into a hierarchical discrete latent space, then identifies common opinions based on the frequency of their encodings. We are able to…

Computation and Language · Computer Science 2023-05-22 Tom Hosking , Hao Tang , Mirella Lapata

Opinion summarisation aims to summarise the salient information and opinions presented in documents such as product reviews, discussion forums, and social media texts into short summaries that enable users to effectively understand the…

Computation and Language · Computer Science 2024-02-02 Nannan Huang , Haytham Fayek , Xiuzhen Zhang

When faced with a large number of product reviews, it is not clear that a human can remember all of them and weight opinions representatively to write a good reference summary. We propose an automatic metric to test the prevalence of the…

Computation and Language · Computer Science 2023-07-27 Christopher Malon

In real-world scenarios with naturally occurring datasets, reference summaries are noisy and may contain information that cannot be inferred from the source text. On large news corpora, removing low quality samples has been shown to reduce…

Computation and Language · Computer Science 2022-10-13 Griffin Adams , Han-Chin Shing , Qing Sun , Christopher Winestock , Kathleen McKeown , Noémie Elhadad

Opinions in scientific research papers can be divergent, leading to controversies among reviewers. However, most existing datasets for opinion summarization are centered around product reviews and assume that the analyzed opinions are…

Computation and Language · Computer Science 2024-06-18 Qi Zeng , Mankeerat Sidhu , Ansel Blume , Hou Pong Chan , Lu Wang , Heng Ji

Online consumer reviews play a crucial role in guiding purchase decisions by offering insights into product quality, usability, and performance. However, the increasing volume of user-generated reviews has led to information overload,…

Information Retrieval · Computer Science 2026-01-12 Muhammad Mufti , Omar Hammad , Mahfuzur Rahman

Product reviews summarization is a type of Multi-Document Summarization (MDS) task in which the summarized document sets are often far larger than in traditional MDS (up to tens of thousands of reviews). We highlight this difference and…

Computation and Language · Computer Science 2020-07-23 Ori Shapira , Ran Levy
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