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We propose InsightNet, a novel approach for the automated extraction of structured insights from customer reviews. Our end-to-end machine learning framework is designed to overcome the limitations of current solutions, including the absence…

Computation and Language · Computer Science 2024-05-14 Sandeep Sricharan Mukku , Manan Soni , Jitenkumar Rana , Chetan Aggarwal , Promod Yenigalla , Rashmi Patange , Shyam Mohan

Sentiment analysis of online user generated content is important for many social media analytics tasks. Researchers have largely relied on textual sentiment analysis to develop systems to predict political elections, measure economic…

Computer Vision and Pattern Recognition · Computer Science 2015-09-22 Quanzeng You , Jiebo Luo , Hailin Jin , Jianchao Yang

Interpreting the performance of deep learning models beyond test set accuracy is challenging. Characteristics of individual data points are often not considered during evaluation, and each data point is treated equally. We examine the…

Computation and Language · Computer Science 2018-09-11 John P. Lalor , Hao Wu , Tsendsuren Munkhdalai , Hong Yu

Deep neural networks are vulnerable to adversarial examples, which becomes one of the most important research problems in the development of deep learning. While a lot of efforts have been made in recent years, it is of great significance…

Computer Vision and Pattern Recognition · Computer Science 2019-12-30 Yinpeng Dong , Qi-An Fu , Xiao Yang , Tianyu Pang , Hang Su , Zihao Xiao , Jun Zhu

We introduce a new dataset for multi-class emotion analysis from long-form narratives in English. The Dataset for Emotions of Narrative Sequences (DENS) was collected from both classic literature available on Project Gutenberg and modern…

Computation and Language · Computer Science 2019-10-28 Chen Liu , Muhammad Osama , Anderson de Andrade

Deep Neural Networks (DNNs) have been extensively used in many areas including image processing, medical diagnostics, and autonomous driving. However, DNNs can exhibit erroneous behaviours that may lead to critical errors, especially when…

Software Engineering · Computer Science 2023-04-21 Zohreh Aghababaeyan , Manel Abdellatif , Lionel Briand , Ramesh S , Mojtaba Bagherzadeh

Sentiment analysis methods have become popular for investigating human communication, including discussions related to software projects. Since general-purpose sentiment analysis tools do not fit well with the information exchanged by…

Software Engineering · Computer Science 2021-04-22 Nicole Novielli , Fabio Calefato , Filippo Lanubile , Alexander Serebrenik

In recent years, sentiment analysis has gained increasing significance, prompting researchers to explore datasets in various languages, including Turkish. However, the limited availability of Turkish datasets has led to their multifaceted…

Computation and Language · Computer Science 2024-12-10 Şevval Çakıcı , Dilara Karaduman , Mehmet Akif Çırlan , Ali Hürriyetoğlu

Aspect-Based Sentiment Analysis (ABSA) provides a fine-grained understanding of opinions by linking sentiment to specific aspects in text. While transformer-based models excel at this task, their black-box nature limits their…

Methodology · Statistics 2026-02-24 Luisa Stracqualursi , Patrizia Agati

The field of information retrieval often works with limited and noisy data in an attempt to classify documents into subjective categories, e.g., relevance, sentiment and controversy. We typically quantify a notion of agreement to understand…

Information Retrieval · Computer Science 2018-06-14 John Foley

As deep neural networks (DNNs) get adopted in an ever-increasing number of applications, explainability has emerged as a crucial desideratum for these models. In many real-world tasks, one of the principal reasons for requiring…

Artificial Intelligence · Computer Science 2020-07-03 Vedant Nanda , Till Speicher , John P. Dickerson , Krishna P. Gummadi , Muhammad Bilal Zafar

Trustworthiness in neural networks is crucial for their deployment in critical applications, where reliability, confidence, and uncertainty play pivotal roles in decision-making. Traditional performance metrics such as accuracy and…

Machine Learning · Computer Science 2025-09-05 Koffi Ismael Ouattara , Ioannis Krontiris , Theo Dimitrakos , Frank Kargl

Neural metrics for machine translation evaluation, such as COMET, exhibit significant improvements in their correlation with human judgments, as compared to traditional metrics based on lexical overlap, such as BLEU. Yet, neural metrics…

Computation and Language · Computer Science 2023-05-22 Ricardo Rei , Nuno M. Guerreiro , Marcos Treviso , Luisa Coheur , Alon Lavie , André F. T. Martins

Due to the black box nature of deep neural networks (DNN), the continuous validation of DNN during operation is challenging with the absence of a human monitor. As a result this makes it difficult for developers and regulators to gain…

Machine Learning · Computer Science 2023-08-31 Abanoub Ghobrial , Darryl Hond , Hamid Asgari , Kerstin Eder

Emotions widely affect human decision-making. This fact is taken into account by affective computing with the goal of tailoring decision support to the emotional states of individuals. However, the accurate recognition of emotions within…

Computation and Language · Computer Science 2018-11-14 Bernhard Kratzwald , Suzana Ilic , Mathias Kraus , Stefan Feuerriegel , Helmut Prendinger

In recent years, the use of sophisticated statistical models that influence decisions in domains of high societal relevance is on the rise. Although these models can often bring substantial improvements in the accuracy and efficiency of…

Machine Learning · Computer Science 2021-04-13 Alfredo Carrillo , Luis F. Cantú , Alejandro Noriega

Deep Neural Networks (DNNs), with its promising performance, are being increasingly used in safety critical applications such as autonomous driving, cancer detection, and secure authentication. With growing importance in deep learning,…

Machine Learning · Computer Science 2019-11-19 Senthil Mani , Anush Sankaran , Srikanth Tamilselvam , Akshay Sethi

How to model and encode the semantics of human-written text and select the type of neural network to process it are not settled issues in sentiment analysis. Accuracy and transferability are critical issues in machine learning in general.…

Information Retrieval · Computer Science 2020-06-02 Apostol Vassilev

Neural methods for SA have led to quantitative improvements over previous approaches, but these advances are not always accompanied with a thorough analysis of the qualitative differences. Therefore, it is not clear what outstanding…

Computation and Language · Computer Science 2019-06-17 Jeremy Barnes , Lilja Øvrelid , Erik Velldal

Modern AI systems increasingly comprise multiple interconnected neural networks to tackle complex inference tasks. Testing such systems for robustness and safety entails significant challenges. Current state-of-the-art robustness testing…

Artificial Intelligence · Computer Science 2026-01-28 Sayak Chowdhury , Meenakshi D'Souza