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Personalized dialogue systems have gained significant attention in recent years for their ability to generate responses in alignment with different personas. However, most existing approaches rely on pre-defined personal profiles, which are…

Computation and Language · Computer Science 2024-10-15 Chuanqi Cheng , Quan Tu , Shuo Shang , Cunli Mao , Zhengtao Yu , Wei Wu , Rui Yan

In human conversations, due to their personalities in mind, people can easily carry out and maintain the conversations. Giving conversational context with persona information to a chatbot, how to exploit the information to generate diverse…

Artificial Intelligence · Computer Science 2019-05-30 Haoyu Song , Wei-Nan Zhang , Yiming Cui , Dong Wang , Ting Liu

With the rapid development of large language models, AI assistants like ChatGPT have become increasingly integrated into people's works and lives but are limited in personalized services. In this paper, we present a plug-and-play framework…

Computation and Language · Computer Science 2024-10-15 Ruifeng Yuan , Shichao Sun , Yongqi Li , Zili Wang , Ziqiang Cao , Wenjie Li

The development of natural language processing algorithms and the explosive growth of conversational data are encouraging researches on the human-computer conversation. Still, getting qualified conversational data on a large scale is…

Computation and Language · Computer Science 2020-02-13 Sihyeon Jo , Seungryong Yoo , Sangwon Im , Seung Hee Yang , Tong Zuo , Hee-Eun Kim , SangWook Han , Seong-Woo Kim

Interview chatbots engage users in a text-based conversation to draw out their views and opinions. It is, however, challenging to build effective interview chatbots that can handle user free-text responses to open-ended questions and…

Human-Computer Interaction · Computer Science 2020-02-06 Ziang Xiao , Michelle X. Zhou , Wenxi Chen , Huahai Yang , Changyan Chi

The study illustrates a first step towards an ongoing work aimed at developing a dataset of dialogues potentially useful for customer service conversation management between humans and AI chatbots. The approach exploits ChatGPT 3.5 to…

Human-Computer Interaction · Computer Science 2025-01-03 Alfredo Cuzzocrea , Giovanni Pilato , Pablo Garcia Bringas

The deployment of Large Language Models (LLMs) in interactive systems necessitates a deep alignment with the nuanced and dynamic preferences of individual users. Current alignment techniques predominantly address universal human values or…

Computation and Language · Computer Science 2025-12-18 Xiaotian Zhang , Yuan Wang , Ruizhe Chen , Zeya Wang , Runchen Hou , Zuozhu Liu

Large language models (LLMs) provide a new way to build chatbots by accepting natural language prompts. Yet, it is unclear how to design prompts to power chatbots to carry on naturalistic conversations while pursuing a given goal, such as…

Human-Computer Interaction · Computer Science 2024-05-08 Jing Wei , Sungdong Kim , Hyunhoon Jung , Young-Ho Kim

Large Language Models (LLMs), which simulate human users, are frequently employed to evaluate chatbots in applications such as tutoring and customer service. Effective evaluation necessitates a high degree of human-like diversity within…

Computation and Language · Computer Science 2024-09-04 Xiaoyu Lin , Xinkai Yu , Ankit Aich , Salvatore Giorgi , Lyle Ungar

With the advancement of large language models (LLMs), the focus in Conversational AI has shifted from merely generating coherent and relevant responses to tackling more complex challenges, such as personalizing dialogue systems. In an…

Computation and Language · Computer Science 2025-02-13 Maria Molchanova , Anna Mikhailova , Anna Korzanova , Lidiia Ostyakova , Alexandra Dolidze

Personalized dialogue agents (DAs) powered by large pre-trained language models (PLMs) often rely on explicit persona descriptions to maintain personality consistency. However, such descriptions may not always be available or may pose…

Computation and Language · Computer Science 2023-06-16 Xu Han , Bin Guo , Yoon Jung , Benjamin Yao , Yu Zhang , Xiaohu Liu , Chenlei Guo

Personality recognition is useful for enhancing robots' ability to tailor user-adaptive responses, thus fostering rich human-robot interactions. One of the challenges in this task is a limited number of speakers in existing dialogue…

Computation and Language · Computer Science 2024-03-11 Yahui Fu , Haiyue Song , Tianyu Zhao , Tatsuya Kawahara

Endowing chatbots with a consistent persona is essential to an engaging conversation, yet it remains an unresolved challenge. In this work, we propose a new retrieval-enhanced approach for personalized response generation. Specifically, we…

Computation and Language · Computer Science 2023-06-13 Shuai Liu , Hyundong J. Cho , Marjorie Freedman , Xuezhe Ma , Jonathan May

Most chatbot literature that focuses on improving the fluency and coherence of a chatbot, is dedicated to making chatbots more human-like. However, very little work delves into what really separates humans from chatbots -- humans…

Computation and Language · Computer Science 2021-04-26 Hsuan Su , Jiun-Hao Jhan , Fan-yun Sun , Saurav Sahay , Hung-yi Lee

Software development is a cognitively intensive process requiring multitasking, adherence to evolving workflows, and continuous learning. With the rise of large language model (LLM)-based tools, such as conversational agents (CAs), there is…

Software Engineering · Computer Science 2025-05-14 Glaucia Melo , Paulo Alencar , Donald Cowan

Endowing chatbots with a consistent personality plays a vital role for agents to deliver human-like interactions. However, existing personalized approaches commonly generate responses in light of static predefined personas depicted with…

Computation and Language · Computer Science 2022-08-24 Yifan Liu , Wei Wei , Jiayi Liu , Xianling Mao , Rui Fang , Dangyang Chen

The future of conversational agents will provide users with personalized information responses. However, a significant challenge in developing models is the lack of large-scale dialogue datasets that span multiple sessions and reflect…

Information Retrieval · Computer Science 2024-05-07 Hideaki Joko , Shubham Chatterjee , Andrew Ramsay , Arjen P. de Vries , Jeff Dalton , Faegheh Hasibi

In this paper, we describe the foundations for generating a chatbot out of a website equipped with simple, bot-specific HTML annotations. The approach is part of what we call conversational web browsing, i.e., a dialog-based, natural…

Computers and Society · Computer Science 2020-10-22 Pietro Chittò , Marcos Baez , Florian Daniel , Boualem Benatallah

The use of chatbots has spread, generating great interest in the industry for the possibility of automating tasks within the execution of their processes. The implementation of chatbots, however simple, is a complex endeavor that involves…

Software Engineering · Computer Science 2021-09-03 Bedilia Estrada-Torres , Adela del-Río-Ortega , Manuel Resinas

Intelligent conversational agents, or chatbots, can take on various identities and are increasingly engaging in more human-centered conversations with persuasive goals. However, little is known about how identities and inquiry strategies…

Human-Computer Interaction · Computer Science 2020-01-22 Weiyan Shi , Xuewei Wang , Yoo Jung Oh , Jingwen Zhang , Saurav Sahay , Zhou Yu