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How should an AI-based explanation system explain an agent's complex behavior to ordinary end users who have no background in AI? Answering this question is an active research area, for if an AI-based explanation system could effectively…
The oceans are a source of an impressive mixture of complex data that could be used to uncover relationships yet to be discovered. Such data comes from the oceans and their surface, such as Automatic Identification System (AIS) messages…
The Internet of Things (IoT) and edge computing applications aim to support a variety of societal needs, including the global pandemic situation that the entire world is currently experiencing and responses to natural disasters. The need…
Agent assistance during human-human customer support spoken interactions requires triggering workflows based on the caller's intent (reason for call). Timeliness of prediction is essential for a good user experience. The goal is for a…
Any organization needs to improve their products, services, and processes. In this context, engaging with customers and understanding their journey is essential. Organizations have leveraged various techniques and technologies to support…
The amount of textual data has reached a new scale and continues to grow at an unprecedented rate. IBM's SystemT software is a powerful text analytics system, which offers a query-based interface to reveal the valuable information that lies…
In time-critical settings such as assistive driving, assistants often rely on alerts or haptic signals to prompt rapid human attention, but these cues usually leave humans to interpret situations and decide responses independently,…
IT security outsourcing is the process of contracting a third-party security service provider to perform, the full or partial IT security functions of an organization. Little is known about the factors influencing organizational decisions…
Understanding the intent behind chat between customers and customer service agents has become a crucial problem nowadays due to an exponential increase in the use of the Internet by people from different cultures and educational…
While natural language is the de facto communication medium for LLM-based agents, it presents a fundamental constraint. The process of downsampling rich, internal latent states into discrete tokens inherently limits the depth and nuance of…
Effective communication requires the ability to refer to specific parts of an observation in relation to others. While emergent communication literature shows success in developing various language properties, no research has shown the…
Spoken language applications in natural dialogue settings place serious requirements on the choice of processing architecture. Especially under adverse phonetic and acoustic conditions parsing procedures have to be developed which do not…
In the near future, the Internet of Things will interconnect billions of devices, forming a vast network where users sporadically transmit short messages through multi-path wireless channels. These channels are characterized by the…
Supply chain operations traditionally involve a variety of complex decision making problems. Over the last few decades, supply chains greatly benefited from advances in computation, which allowed the transition from manual processing to…
Consider a device that is connected to an edge processor via a communication channel. The device holds local data that is to be offloaded to the edge processor so as to train a machine learning model, e.g., for regression or classification.…
Today, data guides the decision-making process of most companies. Effectively analyzing and manipulating data at scale to extract and exploit relevant knowledge is a challenging task, due to data characteristics such as its size, the rate…
In maritime wireless networks, the evaporation duct effect has been known as a preferable condition for long-range transmissions. However, how to effectively utilize the duct effect for efficient communication design is still open for…
The interconnected smart devices and industrial internet of things devices require low-latency communication to fulfill control objectives despite limited resources. In essence, such devices have a time-critical nature but also require a…
Investigating efficiently the data collected from a system's activity can help to detect malicious attempts and better understand the context behind past incident occurrences. Nowadays, several solutions can be used to monitor system…
Communication in times of crisis is essential. However, there is often a mismatch between the language of governments, aid providers, doctors, and those to whom they are providing aid. Commercial MT systems are reasonable tools to turn to…