Related papers: EmailSum: Abstractive Email Thread Summarization

The scarcity of comprehensive up-to-date studies on evaluation metrics for text summarization and the lack of consensus regarding evaluation protocols continue to inhibit progress. We address the existing shortcomings of summarization…

Abstractive dialogue summarization has received increasing attention recently. Despite the fact that most of the current dialogue summarization systems are trained to maximize the likelihood of human-written summaries and have achieved…

We report the results of DialogSum Challenge, the shared task on summarizing real-life scenario dialogues at INLG 2022. Four teams participate in this shared task and three submit their system reports, exploring different methods to improve…

One of the most pressing issues that have arisen due to the rapid growth of the Internet is known as information overloading. Simplifying the relevant information in the form of a summary will assist many people because the material on any…

In a typical customer service chat scenario, customers contact a support center to ask for help or raise complaints, and human agents try to solve the issues. In most cases, at the end of the conversation, agents are asked to write a short…

Abstractive dialogue summarization is the task of distilling conversations into informative and concise summaries. Although reviews have been conducted on this topic, there is a lack of comprehensive work detailing the challenges of…

Community Question Answering (CQA) fora such as Stack Overflow and Yahoo! Answers contain a rich resource of answers to a wide range of community-based questions. Each question thread can receive a large number of answers with different…

Abstractive dialogue summarization is to generate a concise and fluent summary covering the salient information in a dialogue among two or more interlocutors. It has attracted great attention in recent years based on the massive emergence…

Research on automated text summarization relies heavily on human and automatic evaluation. While recent work on human evaluation mainly adopted intrinsic evaluation methods, judging the generic quality of text summaries, e.g.…

Summarizing deeply nested discussion threads requires handling interleaved replies, quotes, and overlapping topics, which standard LLM summarizers struggle to capture reliably. We introduce ThreadSumm, a multi-stage LLM framework that…

This paper introduces the SAMSum Corpus, a new dataset with abstractive dialogue summaries. We investigate the challenges it poses for automated summarization by testing several models and comparing their results with those obtained on a…

Current summarization systems yield generic summaries that are disconnected from users' preferences and expectations. To address this limitation, we present CTRLsum, a novel framework for controllable summarization. Our approach enables…

Meetings are a key component of human collaboration. As increasing numbers of meetings are recorded and transcribed, meeting summaries have become essential to remind those who may or may not have attended the meetings about the key…

Summarization of speech is a difficult problem due to the spontaneity of the flow, disfluencies, and other issues that are not usually encountered in written texts. Our work presents the first application of the BERTSum model to…

In this work, we present the first dataset, MailEx, for performing event extraction from conversational email threads. To this end, we first proposed a new taxonomy covering 10 event types and 76 arguments in the email domain. Our final…

Abstractive summarization at controllable lengths is a challenging task in natural language processing. It is even more challenging for domains where limited training data is available or scenarios in which the length of the summary is not…

In a world of proliferating data, the ability to rapidly summarize text is growing in importance. Automatic summarization of text can be thought of as a sequence to sequence problem. Another area of natural language processing that solves a…

A system that could reliably identify and sum up the most important points of a conversation would be valuable in a wide variety of real-world contexts, from business meetings to medical consultations to customer service calls. Recent…

Online conversations have become more prevalent on public discussion platforms (e.g. Reddit). With growing controversial topics, it is desirable to summarize not only diverse arguments, but also their rationale and justification. Early…

Narrative summarization aims to produce a distilled version of a narrative to describe its most salient events and characters. Summarizing a narrative is challenging as it requires an understanding of event causality and character…