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LLM based chatbots have become central interfaces in technical, educational, and analytical domains, supporting tasks such as code reasoning, problem solving, and information exploration. As these systems scale, sustainability concerns have…

Software Engineering · Computer Science 2025-12-17 Ronnie de Souza Santos , Cleyton Magalhães , Italo Santos

Chatbots are intelligent conversational computer systems designed to mimic human conversation to enable automated online guidance and support. The increased benefits of chatbots led to their wide adoption by many industries in order to…

Computation and Language · Computer Science 2022-01-19 Guendalina Caldarini , Sardar Jaf , Kenneth McGarry

The use of chatbots has spread, generating great interest in the industry for the possibility of automating tasks within the execution of their processes. The implementation of chatbots, however simple, is a complex endeavor that involves…

Software Engineering · Computer Science 2021-09-03 Bedilia Estrada-Torres , Adela del-Río-Ortega , Manuel Resinas

Recent developments in large language models (LLMs) have led to significant improvements in intelligent dialogue systems'ability to handle complex inquiries. However, current LLMs still exhibit limitations in specialized domain knowledge,…

Computation and Language · Computer Science 2024-09-23 Shuting Yang , Zehui Liu , Wolfgang Mayer

With a major focus on its history, difficulties, and promise, this research paper provides a thorough analysis of the chatbot technology environment as it exists today. It provides a very flexible chatbot system that makes use of…

Artificial Intelligence · Computer Science 2023-10-16 Shivom Aggarwal , Shourya Mehra , Pritha Mitra

Chatbots are conversational software applications designed to interact dialectically with users for a plethora of different purposes. Surprisingly, these colloquial agents have only recently been coupled with computational models of…

Artificial Intelligence · Computer Science 2024-08-07 Federico Castagna , Nadin Kokciyan , Isabel Sassoon , Simon Parsons , Elizabeth Sklar

We investigate and observe the behaviour and performance of Large Language Model (LLM)-backed chatbots in addressing misinformed prompts and questions with demographic information within the domains of Climate Change and Mental Health.…

Therapeutic art activities, such as expressive drawing and painting, require the synergy between creative visual production and interactive dialogue. Recent advancements in Multimodal Large Language Models (MLLMs) have expanded the capacity…

Human-Computer Interaction · Computer Science 2026-05-12 Le Lin , Zihao Zhu , Rainbow Tin Hung Ho , Jing Liao , Yuhan Luo

Persuasion plays a pivotal role in a wide range of applications from health intervention to the promotion of social good. Persuasive chatbots employed responsibly for social good can be an enabler of positive individual and social change.…

In recent years, there has been significant effort to align large language models with human preferences. This work focuses on developing a chatbot specialized in the real estate domain, with an emphasis on incorporating compliant behavior…

Computation and Language · Computer Science 2024-10-16 Navid Madani , Anusha Bagalkotkar , Supriya Anand , Gabriel Arnson , Rohini Srihari , Kenneth Joseph

Large Language Model (LLM)-based question-answering systems offer significant potential for automating customer support and internal knowledge access in small businesses, yet their practical deployment remains challenging due to…

Distributed, Parallel, and Cluster Computing · Computer Science 2026-01-23 Jiazhu Xie , Bowen Li , Heyu Fu , Chong Gao , Ziqi Xu , Fengling Han

The conversational nature of chatbots poses challenges to designers since their development is different from other software and requires investigating new practices in the context of human-AI interaction and their impact on user…

Human-Computer Interaction · Computer Science 2023-01-18 Geovana Ramos Sousa Silva , Edna Dias Canedo

Student commitment towards a learning recommendation is not separable from their understanding of the reasons it was recommended to them; and their ability to modify it based on that understanding. Among explainability approaches, chatbots…

Artificial Intelligence · Computer Science 2024-01-25 Hasan Abu-Rasheed , Mohamad Hussam Abdulsalam , Christian Weber , Madjid Fathi

Current agricultural data management and analysis paradigms are to large extent traditional, in which data collecting, curating, integration, loading, storing, sharing and analyzing still involve too much human effort and know-how. The…

Artificial Intelligence · Computer Science 2024-11-04 Yu Pan , Jianxin Sun , Hongfeng Yu , Joe Luck , Geng Bai , Nipuna Chamara , Yufeng Ge , Tala Awada

This paper presents the design and evaluation of a novel multi-level LLM interface for supermarket robots to assist customers. The proposed interface allows customers to convey their needs through both generic and specific queries. While…

Robotics · Computer Science 2026-02-17 Chandran Nandkumar , Luka Peternel

The landscape for building conversational interfaces (chatbots) has witnessed a paradigm shift with recent developments in generative Artificial Intelligence (AI) based Large Language Models (LLMs), such as ChatGPT by OpenAI (GPT3.5 and…

Human-Computer Interaction · Computer Science 2024-07-23 Sumit Soman , Ranjani H G

In the era of sustainable smart agriculture, a massive amount of agricultural news text is being posted on the Internet, in which massive agricultural knowledge has been accumulated. In this context, it is urgent to explore effective text…

Computation and Language · Computer Science 2023-05-25 Biao Zhao , Weiqiang Jin , Javier Del Ser , Guang Yang

Each day, individuals set behavioral goals such as eating healthier, exercising regularly, or increasing productivity. While psychological frameworks (i.e., goal setting and implementation intentions) can be helpful, they often need…

Human-Computer Interaction · Computer Science 2026-02-10 Michel Schimpf , Sebastian Maier , Anton Wyrowski , Lara Christoforakos , Stefan Feuerriegel , Thomas Bohné

The profound impact of food on health necessitates advanced nutrition-oriented food recommendation services. Conventional methods often lack the crucial elements of personalization, explainability, and interactivity. While Large Language…

Information Retrieval · Computer Science 2024-09-26 Zhongqi Yang , Elahe Khatibi , Nitish Nagesh , Mahyar Abbasian , Iman Azimi , Ramesh Jain , Amir M. Rahmani

With the rapid expansion of large language model (LLM) applications, there is an emerging shift in the role of LLM-based AI chatbots from serving merely as general inquiry tools to acting as professional service agents. However, current…

Human-Computer Interaction · Computer Science 2025-09-01 Wenwen Li , Kangwei Shi , Yidong Chai