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The tool-use ability of Large Language Models (LLMs) has a profound impact on a wide range of industrial applications. However, LLMs' self-control and calibration capability in appropriately using tools remains understudied. The problem is…
Recent work has shown that, in classification tasks, it is possible to design decision support systems that do not require human experts to understand when to cede agency to a classifier or when to exercise their own agency to achieve…
Reliable human-machine discrimination is becoming increasingly important as large language models and autonomous agents are deployed in online settings. Existing approaches evaluate whether a system can produce behavior or responses…
It is often observed that the probabilistic predictions given by a machine learning model can disagree with averaged actual outcomes on specific subsets of data, which is also known as the issue of miscalibration. It is responsible for the…
AI agents are increasingly deployed to automate complex enterprise workflows, yet evidence of their effectiveness in identity governance is limited. We report results from the first randomized controlled trial (RCT) evaluating an AI agent…
Trust in robots has been gathering attention from multiple directions, as it has special relevance in the theoretical descriptions of human-robot interactions. It is essential for reaching high acceptance and usage rates of robotic…
Knowledge-based systems reason over some knowledge base. Hence, an important issue for such systems is how to acquire the knowledge needed for their inference. This paper assesses active learning methods for acquiring knowledge for "static…
Computerized Adaptive Testing (CAT) is a widely used technology for evaluating learners' proficiency in online education platforms. By leveraging prior estimates of proficiency to select questions and updating the estimates iteratively…
The effect of inaccuracies in the parameters of a dynamic Bayesian network can be investigated by subjecting the network to a sensitivity analysis. Having detailed the resulting sensitivity functions in our previous work, we now study the…
Online experiments (A/B tests) are widely regarded as the gold standard for evaluating recommender system variants and guiding launch decisions. However, a variety of biases can distort the results of the experiment and mislead…
Usability testing is an essential part of product design, particularly for user interfaces. To enhance the reliability of usability evaluations, employing cognitive load measurement methods can be highly effective in assessing the mental…
Use of intelligent decision aids can help alleviate the challenges of planning complex operations. We describe integrated algorithms, and a tool capable of translating a high-level concept for a tactical military operation into a fully…
Security operations centers (SOCs) face a persistent challenge: efficiently triaging a high volume of user-reported phishing emails while maintaining robust protection against threats. This paper presents the first randomized controlled…
Powerful predictive AI systems have demonstrated great potential in augmenting human decision making. Recent empirical work has argued that the vision for optimal human-AI collaboration requires 'appropriate reliance' of humans on AI…
The accuracy of Automated Speech Recognition (ASR) technology has improved, but it is still imperfect in many settings. Researchers who evaluate ASR performance often focus on improving the Word Error Rate (WER) metric, but WER has been…
Explainable AI provides insight into the "why" for model predictions, offering potential for users to better understand and trust a model, and to recognize and correct AI predictions that are incorrect. Prior research on human and…
Computerized adaptive testing (CAT) is a form of personalized testing that accurately measures students' knowledge levels while reducing test length. Bilevel optimization-based CAT (BOBCAT) is a recent framework that learns a data-driven…
Effective decision making from randomised controlled clinical trials relies on robust interpretation of the numerical results. However, the language we use to describe clinical trials can cause confusion both in trial design and in…
Emotion recognition through artificial intelligence and smart sensing of physical and physiological signals (Affective Computing) is achieving very interesting results in terms of accuracy, inference times, and user-independent models. In…
In this work, we show a methodology aimed to improve the quality of the assessment process for subjects related to basic programming. The method takes into account the relevance of the items and the students answers to follow different…