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Studies show that interactions with an AI system fosters trust in human users towards AI. An often overlooked element of such interaction dynamics is the (sense of) urgency when the human user is prompted by an AI agent, e.g., for advice or…

Artificial Intelligence · Computer Science 2026-04-10 Baran Shajari , Xiaoran Liu , Kyanna Dagenais , Istvan David

As AI technologies increase in capability and ubiquity, AI accidents are becoming more common. Based on normal accident theory, high reliability theory, and open systems theory, we create a framework for understanding the risks associated…

Computers and Society · Computer Science 2024-03-13 Heather M. Williams , Roman V. Yampolskiy

Calibrated trust in automated systems (Lee and See 2004) is critical for their safe and seamless integration into society. Users should only rely on a system recommendation when it is actually correct and reject it when it is factually…

Human-Computer Interaction · Computer Science 2025-08-05 Matouš Jelínek , Nadine Schlicker , Ewart de Visser

Artificial intelligence (AI) has revolutionized decision-making processes and systems throughout society and, in particular, has emerged as a significant technology in high-impact scenarios of national interest. Yet, despite AI's impressive…

Machine Learning · Statistics 2024-08-05 Gregory Canal , Vladimir Leung , Philip Sage , Eric Heim , I-Jeng Wang

Trust is a central component of the interaction between people and AI, in that 'incorrect' levels of trust may cause misuse, abuse or disuse of the technology. But what, precisely, is the nature of trust in AI? What are the prerequisites…

Artificial Intelligence · Computer Science 2021-01-21 Alon Jacovi , Ana Marasović , Tim Miller , Yoav Goldberg

Artificial Intelligence (AI) has made its way into various scientific fields, providing astonishing improvements over existing algorithms for a wide variety of tasks. In recent years, there have been severe concerns over the trustworthiness…

Machine Learning · Computer Science 2024-08-20 Surbhi Mittal , Kartik Thakral , Richa Singh , Mayank Vatsa , Tamar Glaser , Cristian Canton Ferrer , Tal Hassner

Increased adoption of artificial intelligence (AI) systems into scientific workflows will result in an increasing technical debt as the distance between the data scientists and engineers who develop AI system components and scientists,…

Artificial Intelligence · Computer Science 2021-03-08 Iain Barclay , Harrison Taylor , Alun Preece , Ian Taylor , Dinesh Verma , Geeth de Mel

Over a billion users globally interact with AI systems engineered to mimic human traits. This development raises concerns that anthropomorphism, the attribution of human characteristics to AI, may foster over-reliance and misplaced trust.…

Artificial Intelligence · Computer Science 2026-02-24 Robin Schimmelpfennig , Mark Díaz , Vinodkumar Prabhakaran , Aida Davani

As AI-enhanced technologies become common in a variety of domains, there is an increasing need to define and examine the trust that users have in such technologies. Given the progress in the development of AI, a correspondingly…

Artificial Intelligence · Computer Science 2022-03-25 Hyesun Choung , Prabu David , Arun Ross

AI-based systems have been used widely across various industries for different decisions ranging from operational decisions to tactical and strategic ones in low- and high-stakes contexts. Gradually the weaknesses and issues of these…

Human-Computer Interaction · Computer Science 2022-01-13 Morteza Saberi

The appreciation and utilisation of risk and uncertainty can play a key role in helping to solve some of the many ethical issues that are posed by AI. Understanding the uncertainties can allow algorithms to make better decisions by…

Computers and Society · Computer Science 2024-08-14 Nicholas Gray

Use of artificial intelligence is growing and expanding into applications that impact people's lives. People trust their technology without really understanding it or its limitations. There is the potential for harm and we are already…

Computers and Society · Computer Science 2020-06-16 Kyle Dent

The utilization of artificial intelligence (AI) applications has experienced tremendous growth in recent years, bringing forth numerous benefits and conveniences. However, this expansion has also provoked ethical concerns, such as privacy…

As Autonomous Systems (AS) become more ubiquitous in society, more responsible for our safety and our interaction with them more frequent, it is essential that they are trustworthy. Assessing the trustworthiness of AS is a mandatory…

Artificial Intelligence · Computer Science 2023-05-12 Gregory Chance , Dhaminda B. Abeywickrama , Beckett LeClair , Owen Kerr , Kerstin Eder

The increasing prevalence of Artificial Intelligence (AI) in safety-critical contexts such as air-traffic control leads to systems that are practical and efficient, and to some extent explainable to humans to be trusted and accepted. The…

Computers and Society · Computer Science 2023-06-28 Sabine Theis , Sophie Jentzsch , Fotini Deligiannaki , Charles Berro , Arne Peter Raulf , Carmen Bruder

Industry is at the forefront of adopting new technologies, and the process followed by the adoption has a significant impact on the economy and society. In this work, we focus on analysing the current paradigm in which industry evolves,…

Computers and Society · Computer Science 2024-03-06 Eduardo Vyhmeister , Gabriel G. Castane

Recent advances in artificial intelligence (AI) and robotics have drawn attention to the need for AI systems and robots to be understandable to human users. The explainable AI (XAI) and explainable robots literature aims to enhance human…

Robotics · Computer Science 2020-05-13 Lindsay Sanneman , Julie A. Shah

This report is a methodological reflection on Z-Inspection$^{\small{\circledR}}$. Z-Inspection$^{\small{\circledR}}$ is a holistic process used to evaluate the trustworthiness of AI-based technologies at different stages of the AI…

Handling trust is one of the core requirements for facilitating effective interaction between the human and the AI agent. Thus, any decision-making framework designed to work with humans must possess the ability to estimate and leverage…

Artificial Intelligence · Computer Science 2023-01-31 Zahra Zahedi , Sarath Sreedharan , Subbarao Kambhampati

AI systems may have transformative and long-term effects on individuals and society. To manage these impacts responsibly and direct the development of AI systems toward optimal public benefit, considerations of AI ethics and governance must…

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