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There is an increasing demand for task-oriented dialogue systems which can assist users in various activities such as booking tickets and restaurant reservations. In order to complete dialogues effectively, dialogue policy plays a key role…

Computation and Language · Computer Science 2019-09-23 Tian Lan , Xianling Mao , Heyan Huang

Building an intelligent dialogue system with the ability to select a proper response according to a multi-turn context is a great challenging task. Existing studies focus on building a context-response matching model with various neural…

Computation and Language · Computer Science 2020-09-15 Ruijian Xu , Chongyang Tao , Daxin Jiang , Xueliang Zhao , Dongyan Zhao , Rui Yan

Learning task-oriented dialog policies via reinforcement learning typically requires large amounts of interaction with users, which in practice renders such methods unusable for real-world applications. In order to reduce the data…

Computation and Language · Computer Science 2022-07-04 Jorge A. Mendez , Alborz Geramifard , Mohammad Ghavamzadeh , Bing Liu

We study multi-turn response generation for open-domain dialogues. The existing state-of-the-art addresses the problem with deep neural architectures. While these models improved response quality, their complexity also hinders the…

Computation and Language · Computer Science 2020-11-10 Yufan Zhao , Can Xu , Wei Wu , Lei Yu

Dialog policy determines the next-step actions for agents and hence is central to a dialogue system. However, when migrated to novel domains with little data, a policy model can fail to adapt due to insufficient interactions with the new…

Computation and Language · Computer Science 2020-06-05 Yumo Xu , Chenguang Zhu , Baolin Peng , Michael Zeng

Intelligent systems need to be able to recover from mistakes, resolve uncertainty, and adapt to novel concepts not seen during training. Dialog interaction can enable this by the use of clarifications for correction and resolving…

Computer Vision and Pattern Recognition · Computer Science 2020-12-15 Aishwarya Padmakumar , Raymond J. Mooney

Recent progress on neural approaches for language processing has triggered a resurgence of interest on building intelligent open-domain chatbots. However, even the state-of-the-art neural chatbots cannot produce satisfying responses for…

Computation and Language · Computer Science 2022-08-10 Behnam Hedayatnia , Di Jin , Yang Liu , Dilek Hakkani-Tur

Knowledge-based dialogue systems with internet retrieval have recently attracted considerable attention from researchers. The dialogue systems overcome a major limitation of traditional knowledge dialogue systems, where the timeliness of…

Information Retrieval · Computer Science 2024-01-17 Zhongtian Hu , Yangqi Chen , Meng Zhao , Ronghan Li , Lifang Wang

The recent success of reinforcement learning's (RL) in solving complex tasks is most often attributed to its capacity to explore and exploit an environment where it has been trained. Sample efficiency is usually not an issue since cheap…

Computation and Language · Computer Science 2023-03-16 Govardana Sachithanandam Ramachandran , Kazuma Hashimoto , Caiming Xiong

Dialog policies, which determine a system's action based on the current state at each dialog turn, are crucial to the success of the dialog. In recent years, reinforcement learning (RL) has emerged as a promising option for dialog policy…

Even though machine learning has become the major scene in dialogue research community, the real breakthrough has been blocked by the scale of data available. To address this fundamental obstacle, we introduce the Multi-Domain Wizard-of-Oz…

Computation and Language · Computer Science 2020-04-21 Paweł Budzianowski , Tsung-Hsien Wen , Bo-Hsiang Tseng , Iñigo Casanueva , Stefan Ultes , Osman Ramadan , Milica Gašić

Many studies have proposed methods for optimizing the dialogue performance of an entire pipeline task-oriented dialogue system by jointly training modules in the system using reinforcement learning. However, these methods are limited in…

Computation and Language · Computer Science 2022-07-26 Atsumoto Ohashi , Ryuichiro Higashinaka

A major bottleneck for building statistical spoken dialogue systems for new domains and applications is the need for large amounts of training data. To address this problem, we adopt the multi-dimensional approach to dialogue management and…

Computation and Language · Computer Science 2022-04-15 Simon Keizer , Norbert Braunschweiler , Svetlana Stoyanchev , Rama Doddipatla

Multi-action dialog policy, which generates multiple atomic dialog actions per turn, has been widely applied in task-oriented dialog systems to provide expressive and efficient system responses. Existing policy models usually imitate action…

Computation and Language · Computer Science 2023-02-28 Shuo Zhang , Junzhou Zhao , Pinghui Wang , Tianxiang Wang , Zi Liang , Jing Tao , Yi Huang , Junlan Feng

Despite their popularity in the chatbot literature, retrieval-based models have had modest impact on task-oriented dialogue systems, with the main obstacle to their application being the low-data regime of most task-oriented dialogue tasks.…

Designing task-oriented dialogue systems is a challenging research topic, since it needs not only to generate utterances fulfilling user requests but also to guarantee the comprehensibility. Many previous works trained end-to-end (E2E)…

Computation and Language · Computer Science 2021-02-22 Jianhong Wang , Yuan Zhang , Tae-Kyun Kim , Yunjie Gu

An intelligent dialogue system in a multi-turn setting should not only generate the responses which are of good quality, but it should also generate the responses which can lead to long-term success of the dialogue. Although, the current…

Computation and Language · Computer Science 2023-01-12 Anant Khandelwal

Pre-trained conversation models (PCMs) have achieved promising progress in recent years. However, existing PCMs for Task-oriented dialog (TOD) are insufficient for capturing the sequential nature of the TOD-related tasks, as well as for…

Computation and Language · Computer Science 2023-10-03 Lucen Zhong , Hengtong Lu , Caixia Yuan , Xiaojie Wang , Jiashen Sun , Ke Zeng , Guanglu Wan

Traditional end-to-end task-oriented dialogue systems have been built with a modularized design. However, such design often causes misalignment between the agent response and external knowledge, due to inadequate representation of…

Computation and Language · Computer Science 2023-05-24 Qingyang Wu , Deema Alnuhait , Derek Chen , Zhou Yu

Neural models of dialog rely on generalized latent representations of language. This paper introduces a novel training procedure which explicitly learns multiple representations of language at several levels of granularity. The…

Computation and Language · Computer Science 2019-08-28 Shikib Mehri , Maxine Eskenazi