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As AI technologies are rolled out into healthcare, academia, human resources, law, and a multitude of other domains, they become de-facto arbiters of truth. But truth is highly contested, with many different definitions and approaches. This…

Computers and Society · Computer Science 2023-01-31 Luke Munn , Liam Magee , Vanicka Arora

Recent advancements in large language models have demonstrated that extended inference through techniques can markedly improve performance, yet these gains come with increased computational costs and the propagation of inherent biases found…

Computation and Language · Computer Science 2025-02-10 Edward Hong Wang , Cynthia Xin Wen

People navigate complex environments using cues, heuristics, and other strategies, which are often adaptive in stable settings. However, as AI increasingly permeates society's information environments, those become more adaptive and…

Human-Computer Interaction · Computer Science 2026-02-03 Ezequiel Lopez-Lopez , Christoph M. Abels , Philipp Lorenz-Spreen , Stephan Lewandowsky , Stefan M. Herzog

Long-term, open-domain dialogue capabilities are essential for chatbots aiming to recall past interactions and demonstrate emotional intelligence (EI). Yet, most existing research relies on synthetic, LLM-generated data, leaving open…

Computation and Language · Computer Science 2025-02-20 Dong-Ho Lee , Adyasha Maharana , Jay Pujara , Xiang Ren , Francesco Barbieri

Companion chatbots offer a potential solution to the growing epidemic of loneliness, but their impact on users' psychosocial well-being remains poorly understood, raising critical ethical questions about their deployment and design. This…

Human-Computer Interaction · Computer Science 2025-08-12 Auren R. Liu , Pat Pataranutaporn , Pattie Maes

As artificial intelligence (AI) regulations evolve and the regulatory landscape develops and becomes more complex, ensuring compliance with ethical guidelines and legal frameworks remains a challenge for AI developers. This paper introduces…

Information Retrieval · Computer Science 2025-05-20 Adam Kovari , Yasin Ghafourian , Csaba Hegedus , Belal Abu Naim , Kitti Mezei , Pal Varga , Markus Tauber

A rapidly increasing amount of human conversation occurs online. But divisiveness and conflict can fester in text-based interactions on social media platforms, in messaging apps, and on other digital forums. Such toxicity increases…

Human-Computer Interaction · Computer Science 2023-10-24 Lisa P. Argyle , Ethan Busby , Joshua Gubler , Chris Bail , Thomas Howe , Christopher Rytting , David Wingate

Open-domain chatbots are supposed to converse freely with humans without being restricted to a topic, task or domain. However, the boundaries and/or contents of open-domain conversations are not clear. To clarify the boundaries of…

Computation and Language · Computer Science 2022-11-28 A. Seza Doğruöz , Gabriel Skantze

Artificial Intelligence (AI) for supporting healthcare services has never been more necessitated than by the recent global pandemic. Here, we review the state-of-the-art in AI-enabled Chatbots in healthcare proposed during the last 10 years…

Artificial Intelligence · Computer Science 2023-08-09 Basabdatta Sen Bhattacharya , Vibhav Sinai Pissurlenkar

Dialog evaluation is a challenging problem, especially for non task-oriented dialogs where conversational success is not well-defined. We propose to evaluate dialog quality using topic-based metrics that describe the ability of a…

Computation and Language · Computer Science 2018-01-12 Fenfei Guo , Angeliki Metallinou , Chandra Khatri , Anirudh Raju , Anu Venkatesh , Ashwin Ram

Persona can function as the prior knowledge for maintaining the consistency of dialogue systems. Most of previous studies adopted the self persona in dialogue whose response was about to be selected from a set of candidates or directly…

Computation and Language · Computer Science 2021-05-24 Jia-Chen Gu , Hui Liu , Zhen-Hua Ling , Quan Liu , Zhigang Chen , Xiaodan Zhu

This work aims to create a multimodal AI system that chats with humans and shares relevant photos. While earlier works were limited to dialogues about specific objects or scenes within images, recent works have incorporated images into…

Computation and Language · Computer Science 2023-05-08 Min Young Lee

With the rise of individual and collaborative networks of autonomous agents, AI is deployed in more key reasoning and decision-making roles. For this reason, ethics-based audits play a pivotal role in the rapidly growing fields of AI safety…

Computers and Society · Computer Science 2024-02-06 Jon Chun , Katherine Elkins

Adaptive chatbots that mimic a user's linguistic style can build rapport and engagement, yet unconstrained mimicry risks an agent that feels unstable or sycophantic. We present a computational evaluation framework that makes the core design…

Human-Computer Interaction · Computer Science 2025-10-02 T. James Brandt

Though chatbots based on large neural models can often produce fluent responses in open domain conversations, one salient error type is contradiction or inconsistency with the preceding conversation turns. Previous work has treated…

Computation and Language · Computer Science 2022-07-26 Di Jin , Sijia Liu , Yang Liu , Dilek Hakkani-Tur

Campus climate surveys play a pivotal role in capturing how students, faculty, and staff experience university life, yet traditional methods frequently suffer from low participation and minimal follow-up. We present TigerGPT, a new AI…

Human-Computer Interaction · Computer Science 2025-04-22 Jinwen Tang , Songxi Chen , Yi Shang

AI alignment is about ensuring AI systems only pursue goals and activities that are beneficial to humans. Most of the current approach to AI alignment is to learn what humans value from their behavioural data. This paper proposes a…

Artificial Intelligence · Computer Science 2023-10-06 Pei-Yu Chen , Myrthe L. Tielman , Dirk K. J. Heylen , Catholijn M. Jonker , M. Birna van Riemsdijk

In the rapidly evolving domain of artificial intelligence, chatbots have emerged as a potent tool for various applications ranging from e-commerce to healthcare. This research delves into the intricacies of chatbot technology, from its…

Human-Computer Interaction · Computer Science 2023-11-17 Feriel Khennouche , Youssef Elmir , Nabil Djebari , Yassine Himeur , Abbes Amira

Conversational human-AI interaction (CHAI) have recently driven mainstream adoption of AI. However, CHAI poses two key challenges for designers and researchers: users frequently have ambiguous goals and an incomplete understanding of AI…

Human-Computer Interaction · Computer Science 2025-01-31 Arthur Caetano , Kavya Verma , Atieh Taheri , Radha Kumaran , Zichen Chen , Jiaao Chen , Tobias Höllerer , Misha Sra

Dialogue contradiction is a critical issue in open-domain dialogue systems. The contextualization nature of conversations makes dialogue contradiction detection rather challenging. In this work, we propose a benchmark for Contradiction…

Computation and Language · Computer Science 2022-10-18 Chujie Zheng , Jinfeng Zhou , Yinhe Zheng , Libiao Peng , Zhen Guo , Wenquan Wu , Zhengyu Niu , Hua Wu , Minlie Huang