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In real-world scenarios, labeled samples for dialogue summarization are usually limited (i.e., few-shot) due to high annotation costs for high-quality dialogue summaries. To efficiently learn from few-shot samples, previous works have…

Computation and Language · Computer Science 2024-02-28 Kaige Xie , Tong Yu , Haoliang Wang , Junda Wu , Handong Zhao , Ruiyi Zhang , Kanak Mahadik , Ani Nenkova , Mark Riedl

A series of datasets and models have been proposed for summaries generated for well-formatted documents such as news articles. Dialogue summaries, however, have been under explored. In this paper, we present the first dataset with…

Computation and Language · Computer Science 2023-05-29 Rongxin Zhu , Jianzhong Qi , Jey Han Lau

In this paper, we investigate the problem of including relevant information as context in open-domain dialogue systems. Most models struggle to identify and incorporate important knowledge from dialogues and simply use the entire turns as…

Computation and Language · Computer Science 2022-10-14 Rui Ribeiro , Luísa Coheur

Automatic text summarization (ATS) is an emerging technology to assist clinicians in providing continuous and coordinated care. This study presents an approach to summarize doctor-patient dialogues using generative large language models…

Computation and Language · Computer Science 2024-03-21 Mengxian Lyu , Cheng Peng , Xiaohan Li , Patrick Balian , Jiang Bian , Yonghui Wu

Dialogue summarization is a challenging problem due to the informal and unstructured nature of conversational data. Recent advances in abstractive summarization have been focused on data-hungry neural models and adapting these models to a…

Computation and Language · Computer Science 2020-10-14 Prakhar Ganesh , Saket Dingliwal

The scarcity of domain-specific dialogue datasets limits the development of dialogue systems across applications. Existing research is constrained by general or niche datasets that lack sufficient scale for training dialogue systems. To…

Computation and Language · Computer Science 2025-02-11 Sathya Krishnan Suresh , Wu Mengjun , Tushar Pranav , Eng Siong Chng

The study illustrates a first step towards an ongoing work aimed at developing a dataset of dialogues potentially useful for customer service conversation management between humans and AI chatbots. The approach exploits ChatGPT 3.5 to…

Human-Computer Interaction · Computer Science 2025-01-03 Alfredo Cuzzocrea , Giovanni Pilato , Pablo Garcia Bringas

In this paper, we aim to improve abstractive dialogue summarization quality and, at the same time, enable granularity control. Our model has two primary components and stages: 1) a two-stage generation strategy that generates a preliminary…

Computation and Language · Computer Science 2021-06-04 Chien-Sheng Wu , Linqing Liu , Wenhao Liu , Pontus Stenetorp , Caiming Xiong

Building dialogue systems requires a large corpus of annotated dialogues. Such datasets are usually created via crowdsourcing, which is expensive and time-consuming. In this paper, we propose \textsc{Dialogic}, a novel dialogue simulation…

Computation and Language · Computer Science 2023-06-07 Zekun Li , Wenhu Chen , Shiyang Li , Hong Wang , Jing Qian , Xifeng Yan

In this paper, we investigate the use of large language models (LLMs) like ChatGPT for document-grounded response generation in the context of information-seeking dialogues. For evaluation, we use the MultiDoc2Dial corpus of task-oriented…

Computation and Language · Computer Science 2023-09-22 Norbert Braunschweiler , Rama Doddipatla , Simon Keizer , Svetlana Stoyanchev

With the rapid increase in the volume of dialogue data from daily life, there is a growing demand for dialogue summarization. Unfortunately, training a large summarization model is generally infeasible due to the inadequacy of dialogue data…

Computation and Language · Computer Science 2021-09-14 Yicheng Zou , Bolin Zhu , Xingwu Hu , Tao Gui , Qi Zhang

In this article, we are interested in the annotation of transcriptions of human-human dialogue taken from meeting records. We first propose a meeting content model where conversational acts are interpreted with respect to their…

Computation and Language · Computer Science 2007-05-23 Vincenzo Pallotta , Hatem Ghorbel , Patrick Ruch , Giovanni Coray

Recent audio language models can follow long conversations. However, research on emotion-aware or spoken dialogue summarization is constrained by the lack of data that links speech, summaries, and paralinguistic cues. We introduce Spoken…

Computation and Language · Computer Science 2025-12-19 Yen-Ju Lu , Kunxiao Gao , Mingrui Liang , Helin Wang , Thomas Thebaud , Laureano Moro-Velazquez , Najim Dehak , Jesus Villalba

Automatically evaluating text-based, non-task-oriented dialogue systems (i.e., `chatbots') remains an open problem. Previous approaches have suffered challenges ranging from poor correlation with human judgment to poor generalization and…

Computation and Language · Computer Science 2021-04-14 Ian Berlot-Attwell , Frank Rudzicz

Autoregressive models used to generate responses in open-domain dialogue systems often struggle to take long-term context into account and to maintain consistency over a dialogue. Previous research in open-domain dialogue generation has…

Computation and Language · Computer Science 2023-04-18 Mehrdad Farahani , Richard Johansson

Dialogue summarization aims to provide a concise and coherent summary of conversations between multiple speakers. While recent advancements in language models have enhanced this process, summarizing dialogues accurately and faithfully…

Computation and Language · Computer Science 2024-09-17 Eunice Akani , Benoit Favre , Frederic Bechet , Romain Gemignani

Dialogue data has been a key source for understanding learning processes, offering critical insights into how students engage in collaborative discussions and how these interactions shape their knowledge construction. The advent of Large…

Computation and Language · Computer Science 2025-04-29 Ying Na , Shihui Feng

We describe a statistical approach for modeling dialogue acts in conversational speech, i.e., speech-act-like units such as Statement, Question, Backchannel, Agreement, Disagreement, and Apology. Our model detects and predicts dialogue acts…

Computation and Language · Computer Science 2022-02-28 A. Stolcke , K. Ries , N. Coccaro , E. Shriberg , R. Bates , D. Jurafsky , P. Taylor , R. Martin , C. Van Ess-Dykema , M. Meteer

Dialog summarization has become increasingly important in managing and comprehending large-scale conversations across various domains. This task presents unique challenges in capturing the key points, context, and nuances of multi-turn long…

Computation and Language · Computer Science 2024-02-28 Ankan Mullick , Ayan Kumar Bhowmick , Raghav R , Ravi Kokku , Prasenjit Dey , Pawan Goyal , Niloy Ganguly

In spoken Task-Oriented Dialogue (TOD) systems, the choice of the semantic representation describing the users' requests is key to a smooth interaction. Indeed, the system uses this representation to reason over a database and its domain…

Artificial Intelligence · Computer Science 2024-06-21 Lucas Druart , Valentin Vielzeuf , Yannick Estève