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Open-domain dialog systems have a user-centric goal: to provide humans with an engaging conversation experience. User engagement is one of the most important metrics for evaluating open-domain dialog systems, and could also be used as…

Computation and Language · Computer Science 2021-06-03 Weixin Liang , Kai-Hui Liang , Zhou Yu

Software debloating tools seek to improve program security and performance by removing unnecessary code, called bloat. While many techniques have been proposed, several barriers to their adoption have emerged. Namely, debloating tools are…

Software Engineering · Computer Science 2024-06-14 Michael D. Brown , Adam Meily , Brian Fairservice , Akshay Sood , Jonathan Dorn , Eric Kilmer , Ronald Eytchison

Disentanglement is the task of learning representations that identify and separate factors that explain the variation observed in data. Disentangled representations are useful to increase the generalizability, explainability, and fairness…

Audio and Speech Processing · Electrical Eng. & Systems 2023-08-09 Michael Kuhlmann , Adrian Meise , Fritz Seebauer , Petra Wagner , Reinhold Haeb-Umbach

The rapid advancement of Large Language Models (LLMs) has intensified the need for robust dialogue system evaluation, yet comprehensive assessment remains challenging. Traditional metrics often prove insufficient, and safety considerations…

Computation and Language · Computer Science 2025-09-18 John Mendonça , Lining Zhang , Rahul Mallidi , Alon Lavie , Isabel Trancoso , Luis Fernando D'Haro , João Sedoc

Sharing ideas through communication with peers is the primary mode of human interaction. Consequently, extensive research has been conducted in the area of conversational AI, leading to an increase in the availability and diversity of…

Computation and Language · Computer Science 2024-05-24 Shivani Kumar , Sumit Bhatia , Milan Aggarwal , Tanmoy Chakraborty

Dialogue is an essential part of human communication and cooperation. Existing research mainly focuses on short dialogue scenarios in a one-on-one fashion. However, multi-person interactions in the real world, such as meetings or…

Computation and Language · Computer Science 2022-01-07 Ming Zhong , Yang Liu , Yichong Xu , Chenguang Zhu , Michael Zeng

Task-oriented conversational systems are essential for efficiently addressing diverse user needs, yet their development requires substantial amounts of high-quality conversational data that is challenging and costly to obtain. While large…

Information Retrieval · Computer Science 2025-11-06 Zhefan Wang , Ning Geng , Zhiqiang Guo , Weizhi Ma , Min Zhang

Conversation disentanglement, the task to identify separate threads in conversations, is an important pre-processing step in multi-party conversational NLP applications such as conversational question answering and conversation…

Computation and Language · Computer Science 2021-12-13 Rongxin Zhu , Jey Han Lau , Jianzhong Qi

Discovering customer intentions is crucial for automated service agents, yet existing intent clustering methods often fall short due to their reliance on embedding distance metrics and neglect of underlying semantic structures. To address…

Computation and Language · Computer Science 2026-02-18 Mengze Hong , Wailing Ng , Chen Jason Zhang , Yuanfeng Song , Di Jiang

Automatic evaluation is an integral aspect of dialogue system research. The traditional reference-based NLG metrics are generally found to be unsuitable for dialogue assessment. Consequently, recent studies have suggested various unique,…

Computation and Language · Computer Science 2024-01-23 Chen Zhang , Luis Fernando D'Haro , Yiming Chen , Malu Zhang , Haizhou Li

Mobile software apps ("apps") are one of the prevailing digital technologies that our modern life heavily depends on. A key issue in the development of apps is how to design gender-inclusive apps. Apps that do not consider gender inclusion,…

Software Engineering · Computer Science 2023-03-20 Mojtaba Shahin , Mansooreh Zahedi , Hourieh Khalajzadeh , Ali Rezaei Nasab

Research shows that dialogue, the interactive process through which participants articulate their thinking, plays a central role in constructing shared understanding, coordinating action, and shaping learning outcomes in teams. Analysing…

Enhancing user engagement through interactions plays an essential role in socially-driven dialogues. While prior works have optimized models to reason over relevant knowledge or plan a dialogue act flow, the relationship between user…

Computation and Language · Computer Science 2025-06-27 Jiashuo Wang , Kaitao Song , Chunpu Xu , Changhe Song , Yang Xiao , Dongsheng Li , Lili Qiu , Wenjie Li

Despite the recent advances in open-domain dialogue systems, building a reliable evaluation metric is still a challenging problem. Recent studies proposed learnable metrics based on classification models trained to distinguish the correct…

Computation and Language · Computer Science 2023-05-26 ChaeHun Park , Seungil Chad Lee , Daniel Rim , Jaegul Choo

AI alignment is about ensuring AI systems only pursue goals and activities that are beneficial to humans. Most of the current approach to AI alignment is to learn what humans value from their behavioural data. This paper proposes a…

Artificial Intelligence · Computer Science 2023-10-06 Pei-Yu Chen , Myrthe L. Tielman , Dirk K. J. Heylen , Catholijn M. Jonker , M. Birna van Riemsdijk

Understanding and identifying the causes behind developers' emotions (e.g., Frustration caused by `delays in merging pull requests') can be crucial towards finding solutions to problems and fostering collaboration in open-source…

Software Engineering · Computer Science 2023-12-18 Mia Mohammad Imran , Preetha Chatterjee , Kostadin Damevski

Deep Learning (DL) is being used nowadays in many traditional Software Engineering (SE) problems and tasks. However, since the renaissance of DL techniques is still very recent, we lack works that summarize and condense the most recent and…

Software Engineering · Computer Science 2020-12-08 Fabio Ferreira , Luciana Lourdes Silva , Marco Tulio Valente

Large language models (LLMs) have displayed massive improvements in reasoning and decision-making skills and can hold natural conversations with users. Many recent works seek to augment LLM-based assistants with external tools so they can…

Computation and Language · Computer Science 2023-11-21 Nicholas Farn , Richard Shin

LLMs are increasingly used as third-party judges, yet their reliability when evaluating speakers in dialogue remains poorly understood. We show that LLMs judge identical claims differently depending on framing: the same content elicits…

Computation and Language · Computer Science 2026-01-19 Parisa Rabbani , Priyam Sahoo , Ruben Mathew , Aishee Mondal , Harshita Ketharaman , Nimet Beyza Bozdag , Dilek Hakkani-Tür

Chatbots are designed to carry out human-like conversations across different domains, such as general chit-chat, knowledge exchange, and persona-grounded conversations. To measure the quality of such conversational agents, a dialogue…

Computation and Language · Computer Science 2022-01-19 Chen Zhang , Luis Fernando D'Haro , Thomas Friedrichs , Haizhou Li