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The advent and fast development of neural networks have revolutionized the research on dialogue systems and subsequently have triggered various challenges regarding their automatic evaluation. Automatic evaluation of open-domain dialogue…

Detecting miscommunication in human-robot interaction is a critical function for maintaining user engagement and trust. While humans effortlessly detect communication errors in conversations through both verbal and non-verbal cues, robots…

Robotics · Computer Science 2025-06-26 Ruben Janssens , Jens De Bock , Sofie Labat , Eva Verhelst , Veronique Hoste , Tony Belpaeme

Dialogue summarization aims to condense the original dialogue into a shorter version covering salient information, which is a crucial way to reduce dialogue data overload. Recently, the promising achievements in both dialogue systems and…

Computation and Language · Computer Science 2022-04-29 Xiachong Feng , Xiaocheng Feng , Bing Qin

Dialog state tracking (DST) is a crucial component in a task-oriented dialog system for conversational information access. A common practice in current dialog systems is to define the dialog state by a set of slot-value pairs. Such…

Computation and Language · Computer Science 2018-11-06 Yinpei Dai , Zhijian Ou , Dawei Ren , Pengfei Yu

Large language models (LLMs) with chat-based capabilities, such as ChatGPT, are widely used in various workflows. However, due to a limited understanding of these large-scale models, users struggle to use this technology and experience…

Human-Computer Interaction · Computer Science 2024-06-21 Yoonsu Kim , Jueon Lee , Seoyoung Kim , Jaehyuk Park , Juho Kim

The rapid integration of Large Language Models (LLMs) into software engineering practice is reshaping how software testing activities are performed. LLMs are increasingly used to support software testing. Consequently, software testing…

Software Engineering · Computer Science 2026-03-30 Peng Yang , Yunfeng Zhu , Chao Chang , Shengcheng Yu , Zhenyu Chen , Yong Tang

We propose EnDex, the first human-reaction based model to evaluate dialogue engagingness. EnDex is trained on 80k Reddit-based Engagement Dataset (RED) curated using a novel distant-supervision framework. Engagingness is a key measure that…

Computation and Language · Computer Science 2022-10-25 Guangxuan Xu , Ruibo Liu , Fabrice Harel-Canada , Nischal Reddy Chandra , Nanyun Peng

Large Language Models (LLMs) are becoming integral to modern software development workflows, assisting developers with code generation, API explanation, and iterative problem-solving through natural language conversations. Despite…

Software Engineering · Computer Science 2025-09-15 Suzhen Zhong , Ying Zou , Bram Adams

The Development Knowledge Question Answering (Dev Knowledge QA) task aims to provide natural language answers to knowledge-seeking questions during software development. To investigate its importance and to what extent it has been explored,…

Software Engineering · Computer Science 2025-12-10 Jing Zhang , Lianghong Guo , Yanlin Wang , Mingwei Liu , Jiachi Chen , Yuchi Ma , Ensheng Shi , Terry Yue Zhuo , Hongyu Zhang , Zibin Zheng

To overcome the limitations of automated metrics (e.g. BLEU, METEOR) for evaluating dialogue systems, researchers typically use human judgments to provide convergent evidence. While it has been demonstrated that human judgments can suffer…

Computation and Language · Computer Science 2019-09-24 Sashank Santhanam , Samira Shaikh

Chat messages of development teams play an increasingly significant role in software development, having replaced emails in some cases. Chat messages contain information about discussed issues, considered alternatives and argumentation…

Software Engineering · Computer Science 2017-04-28 Rana Alkadhi , Teodora Lata , Emitza Guzman , Bernd Bruegge

The advent of Large Language Models (LLMs) has introduced a new paradigm in Software Engineering (SE), with generative AI tools like ChatGPT gaining widespread adoption among developers. While ChatGPT's potential has been extensively…

Software Engineering · Computer Science 2026-02-19 Ruiyin Li , Peng Liang , Yifei Wang , Yangxiao Cai , Weisong Sun , Zengyang Li

Dialogue state tracking (DST) is evaluated by exact matching methods, which rely on large amounts of labeled data and ignore semantic consistency, leading to over-evaluation. Currently, leveraging large language models (LLM) in evaluating…

Computation and Language · Computer Science 2024-06-18 Ming Gu , Yan Yang

Although human evaluation remains the gold standard for open-domain dialogue evaluation, the growing popularity of automated evaluation using Large Language Models (LLMs) has also extended to dialogue. However, most frameworks leverage…

Computation and Language · Computer Science 2024-10-07 John Mendonça , Isabel Trancoso , Alon Lavie

Detecting user frustration in modern-day task-oriented dialog (TOD) systems is imperative for maintaining overall user satisfaction, engagement, and retention. However, most recent research is focused on sentiment and emotion detection in…

Dialogue state tracking (DST) is a pivotal component in task-oriented dialogue systems. While it is relatively easy for a DST model to capture belief states in short conversations, the task of DST becomes more challenging as the length of a…

Computation and Language · Computer Science 2021-05-07 Ye Zhang , Yuan Cao , Mahdis Mahdieh , Jeffrey Zhao , Yonghui Wu

To train a statistical spoken dialogue system (SDS) it is essential that an accurate method for measuring task success is available. To date training has relied on presenting a task to either simulated or paid users and inferring the…

Machine Learning · Computer Science 2015-08-17 Pei-Hao Su , David Vandyke , Milica Gasic , Dongho Kim , Nikola Mrksic , Tsung-Hsien Wen , Steve Young

In this study, Disentanglement in Difference(DiD) is proposed to address the inherent inconsistency between the statistical independence of latent variables and the goal of semantic disentanglement in disentanglement representation…

Machine Learning · Computer Science 2025-04-04 Xingshen Zhang , Lin Wang , Shuangrong Liu , Xintao Lu , Chaoran Pang , Bo Yang

We present our work on Track 4 in the Dialogue System Technology Challenges 8 (DSTC8). The DSTC8-Track 4 aims to perform dialogue state tracking (DST) under the zero-shot settings, in which the model needs to generalize on unseen service…

Computation and Language · Computer Science 2020-02-04 Yu-Ping Ruan , Zhen-Hua Ling , Jia-Chen Gu , Quan Liu
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