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Artificial Intelligence (AI) is progressing rapidly, and companies are shifting their focus to developing generalist AI systems that can autonomously act and pursue goals. Increases in capabilities and autonomy may soon massively amplify…

Social interactions promote well-being, yet barriers like geographic distance, time limitations, and mental health conditions can limit face-to-face interactions. Emotionally responsive AI systems, such as chatbots, offer new opportunities…

Human-Computer Interaction · Computer Science 2025-10-28 Mahnaz Roshanaei , Rezvaneh Rezapour , Magy Seif El-Nasr

Enterprise conversational AI systems are becoming increasingly popular to assist users in completing daily tasks such as those in marketing and customer management. However, new users often struggle to ask effective questions, especially in…

Computation and Language · Computer Science 2024-12-17 Xiaobin Shen , Daniel Lee , Sumit Ranjan , Sai Sree Harsha , Pawan Sevak , Yunyao Li

Chatbots are emerging as a promising platform for accessing and delivering healthcare services. The evidence is in the growing number of publicly available chatbots aiming at taking an active role in the provision of prevention, diagnosis,…

Human-Computer Interaction · Computer Science 2020-11-13 Mlađan Jovanović , Marcos Baez , Fabio Casati

Advances in artificial intelligence (AI), together with persistent gaps in access to reliable emotional support, have positioned AI as an increasingly prominent source of emotional assistance. However, most AI-based emotional support…

Human-Computer Interaction · Computer Science 2026-03-03 Yuqing Hu , Wendao Xue , Yifan Yu , Yong Tan

AI systems are increasingly being adopted across various domains and application areas. With this surge, there is a growing research focus and societal concern for actively involving humans in developing, operating, and adopting these…

Human-Computer Interaction · Computer Science 2024-05-27 Muhammad Raees , Inge Meijerink , Ioanna Lykourentzou , Vassilis-Javed Khan , Konstantinos Papangelis

Explainable Artificial Intelligence (XAI) techniques are frequently required by users in many AI systems with the goal of understanding complex models, their associated predictions, and gaining trust. While suitable for some specific tasks…

Human-Computer Interaction · Computer Science 2023-03-22 Savio Rozario , George Čevora

Artificial intelligence (AI) systems, such as machine learning algorithms, have allowed scientists, marketers and governments to shed light on correlations that remained invisible until now. Beforehand, the dots that we had to connect in…

Computers and Society · Computer Science 2022-02-08 Remy Demichelis

Development in digital technologies has continuously reshaped how individuals seek and receive social and emotional support. While online platforms and communities have long served this need, the increased integration of general-purpose…

Conversational AI systems are increasingly being used in place of traditional search engines to help users complete information-seeking tasks. This has raised concerns in the political domain, where biased or hallucinated outputs could…

AI technologies have the potential to dramatically impact the lives of people with disabilities (PWD). Indeed, improving the lives of PWD is a motivator for many state-of-the-art AI systems, such as automated speech recognition tools that…

Computers and Society · Computer Science 2019-08-06 Anhong Guo , Ece Kamar , Jennifer Wortman Vaughan , Hanna Wallach , Meredith Ringel Morris

Developing intelligent persuasive conversational agents to change people's opinions and actions for social good is the frontier in advancing the ethical development of automated dialogue systems. To do so, the first step is to understand…

Computation and Language · Computer Science 2020-01-14 Xuewei Wang , Weiyan Shi , Richard Kim , Yoojung Oh , Sijia Yang , Jingwen Zhang , Zhou Yu

Cooperative driving, enabled by communication between automated vehicle systems, promises significant benefits to fuel efficiency, road capacity, and safety over single-vehicle driver assistance systems such as adaptive cruise control…

Robotics · Computer Science 2024-05-30 Owen Burns , Hossein Maghsoumi , Yaser Fallah , Israel Charles

Accurate and verifiable large language model (LLM) simulations of human research subjects promise an accessible data source for understanding human behavior and training new AI systems. However, results to date have been limited, and few…

Human-Computer Interaction · Computer Science 2025-06-06 Jacy Reese Anthis , Ryan Liu , Sean M. Richardson , Austin C. Kozlowski , Bernard Koch , James Evans , Erik Brynjolfsson , Michael Bernstein

We introduce Brain-Artificial Intelligence Interfaces (BAIs) as a new class of Brain-Computer Interfaces (BCIs). Unlike conventional BCIs, which rely on intact cognitive capabilities, BAIs leverage the power of artificial intelligence to…

Human-Computer Interaction · Computer Science 2024-03-18 Anja Meunier , Michal Robert Žák , Lucas Munz , Sofiya Garkot , Manuel Eder , Jiachen Xu , Moritz Grosse-Wentrup

Over the last several years, end-to-end neural conversational agents have vastly improved in their ability to carry a chit-chat conversation with humans. However, these models are often trained on large datasets from the internet, and as a…

Computation and Language · Computer Science 2021-07-26 Emily Dinan , Gavin Abercrombie , A. Stevie Bergman , Shannon Spruit , Dirk Hovy , Y-Lan Boureau , Verena Rieser

The rapid growth and diversity in service offerings and the ensuing complexity of information technology ecosystems present numerous management challenges (both operational and strategic). Instrumentation and measurement technology is, by…

Software Engineering · Computer Science 2012-06-26 Moises Goldszmidt

Given rapid progress toward advanced AI and risks from frontier AI systems (advanced AI systems pushing the boundaries of the AI capabilities frontier), the creation and implementation of AI governance and regulatory schemes deserves…

Conversational agents, such as chatbots and virtual assistants, have become essential in software development, boosting productivity, collaboration, and automating various tasks. This paper examines the role of adaptive AI-powered…

Software Engineering · Computer Science 2025-07-16 Omar Elsisi , Glaucia Melo