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This paper aims to efficiently enable large language models (LLMs) to use external knowledge and goal guidance in conversational recommender system (CRS) tasks. Advanced LLMs (e.g., ChatGPT) are limited in domain-specific CRS tasks for 1)…

Computation and Language · Computer Science 2024-05-06 Chuang Li , Yang Deng , Hengchang Hu , Min-Yen Kan , Haizhou Li

Conversational Recommender System (CRS) leverages real-time feedback from users to dynamically model their preferences, thereby enhancing the system's ability to provide personalized recommendations and improving the overall user…

Human-Computer Interaction · Computer Science 2024-05-15 Lixi Zhu , Xiaowen Huang , Jitao Sang

Conversational recommender systems (CRSs) integrate both recommendation and dialogue tasks, making their evaluation uniquely challenging. Existing approaches primarily assess CRS performance by separately evaluating item recommendation and…

Information Retrieval · Computer Science 2026-01-27 Nuo Chen , Quanyu Dai , Xiaoyu Dong , Piaohong Wang , Qinglin Jia , Zhaocheng Du , Zhenhua Dong , Xiao-Ming Wu

Formal query generation aims to generate correct executable queries for question answering over knowledge bases (KBs), given entity and relation linking results. Current approaches build universal paraphrasing or ranking models for the…

Computation and Language · Computer Science 2019-08-30 Jiwei Ding , Wei Hu , Qixin Xu , Yuzhong Qu

Conversational Recommender System (CRS) interacts with users through natural language to understand their preferences and provide personalized recommendations in real-time. CRS has demonstrated significant potential, prompting researchers…

Artificial Intelligence · Computer Science 2024-03-26 Lixi Zhu , Xiaowen Huang , Jitao Sang

Any organization needs to improve their products, services, and processes. In this context, engaging with customers and understanding their journey is essential. Organizations have leveraged various techniques and technologies to support…

Computation and Language · Computer Science 2022-12-08 Sahar Moradizeyveh

Conversational recommender systems (CRSs) enhance recommendation quality by engaging users in multi-turn dialogues, capturing nuanced preferences through natural language interactions. However, these systems often face the false negative…

Information Retrieval · Computer Science 2025-08-11 Haozhe Xu , Xiaohua Wang , Changze Lv , Xiaoqing Zheng

The ability to understand a user's underlying needs is critical for conversational systems, especially with limited input from users in a conversation. Thus, in such a domain, Asking Clarification Questions (ACQs) to reveal users' true…

Information Retrieval · Computer Science 2023-05-26 Hossein A. Rahmani , Xi Wang , Yue Feng , Qiang Zhang , Emine Yilmaz , Aldo Lipani

Conversational recommender systems (CRSs) imitate human advisors to assist users in finding items through conversations and have recently gained increasing attention in domains such as media and e-commerce. Like in human communication,…

Human-Computer Interaction · Computer Science 2022-03-25 Wanling Cai , Yucheng Jin , Li Chen

We study a conversational recommendation model which dynamically manages users' past (offline) preferences and current (online) requests through a structured and cumulative user memory knowledge graph, to allow for natural interactions and…

Computation and Language · Computer Science 2020-06-02 Hu Xu , Seungwhan Moon , Honglei Liu , Bing Liu , Pararth Shah , Bing Liu , Philip S. Yu

A personalized conversational sales agent could have much commercial potential. E-commerce companies such as Amazon, eBay, JD, Alibaba etc. are piloting such kind of agents with their users. However, the research on this topic is very…

Information Retrieval · Computer Science 2018-06-11 Yueming Sun , Yi Zhang

The ability to ask questions is important in both human and machine intelligence. Learning to ask questions helps knowledge acquisition, improves question-answering and machine reading comprehension tasks, and helps a chatbot to keep the…

Computation and Language · Computer Science 2020-03-06 Bang Liu , Haojie Wei , Di Niu , Haolan Chen , Yancheng He

Conversational recommendation systems (CRS) aim to interactively acquire user preferences and accordingly recommend items to users. Accurately learning the dynamic user preferences is of crucial importance for CRS. Previous works learn the…

Information Retrieval · Computer Science 2023-07-27 Sen Zhao , Wei Wei , Xian-Ling Mao , Shuai Zhu , Minghui Yang , Zujie Wen , Dangyang Chen , Feida Zhu

Traditional recommender systems (RS) typically use user-item rating histories as their main data source. However, deep generative models now have the capability to model and sample from complex data distributions, including user-item…

The emerging topic of sequential recommender systems has attracted increasing attention in recent years.Different from the conventional recommender systems including collaborative filtering and content-based filtering, SRSs try to…

Information Retrieval · Computer Science 2020-01-15 Shoujin Wang , Liang Hu , Yan Wang , Longbing Cao , Quan Z. Sheng , Mehmet Orgun

The rise of personal assistants has made conversational question answering (ConvQA) a very popular mechanism for user-system interaction. State-of-the-art methods for ConvQA over knowledge graphs (KGs) can only learn from crisp…

Information Retrieval · Computer Science 2021-08-23 Magdalena Kaiser , Rishiraj Saha Roy , Gerhard Weikum

Sequential Recommender Systems (SRSs) have demonstrated remarkable effectiveness in capturing users' evolving preferences. However, their inherent complexity as "black box" models poses significant challenges for explainability. This work…

Information Retrieval · Computer Science 2025-08-06 Domiziano Scarcelli , Filippo Betello , Giuseppe Perelli , Fabrizio Silvestri , Gabriele Tolomei

Interactive recommender system (IRS) has drawn huge attention because of its flexible recommendation strategy and the consideration of optimal long-term user experiences. To deal with the dynamic user preference and optimize accumulative…

Information Retrieval · Computer Science 2020-06-19 Sijin Zhou , Xinyi Dai , Haokun Chen , Weinan Zhang , Kan Ren , Ruiming Tang , Xiuqiang He , Yong Yu

Having an intelligent dialogue agent that can engage in conversational question answering (ConvQA) is now no longer limited to Sci-Fi movies only and has, in fact, turned into a reality. These intelligent agents are required to understand…

Computation and Language · Computer Science 2023-04-17 Munazza Zaib , Quan Z. Sheng , Wei Emma Zhang , Adnan Mahmood

The essence of sequential recommender systems (RecSys) lies in understanding how users make decisions. Most existing approaches frame the task as sequential prediction based on users' historical purchase records. While effective in…

Information Retrieval · Computer Science 2024-09-11 Xiaoyu Liu , Jiaxin Yuan , Yuhang Zhou , Jingling Li , Furong Huang , Wei Ai