Related papers: Open Intent Discovery through Unsupervised Semanti…
Discovering new intents is a crucial task in dialogue systems. Most existing methods are limited in transferring the prior knowledge from known intents to new intents. They also have difficulties in providing high-quality supervised signals…
New intent discovery aims to uncover novel intent categories from user utterances to expand the set of supported intent classes. It is a critical task for the development and service expansion of a practical dialogue system. Despite its…
Conversational systems are of primary interest in the AI community. Chatbots are increasingly being deployed to provide round-the-clock support and to increase customer engagement. Many of the commercial bot building frameworks follow a…
Intent discovery is the task of inferring latent intents from a set of unlabeled utterances, and is a useful step towards the efficient creation of new conversational agents. We show that recent competitive methods in intent discovery can…
Detecting and identifying user intent from text, both written and spoken, plays an important role in modelling and understand dialogs. Existing research for intent discovery model it as a classification task with a predefined set of known…
New intent discovery is of great value to natural language processing, allowing for a better understanding of user needs and providing friendly services. However, most existing methods struggle to capture the complicated semantics of…
The focus of this work is to investigate unsupervised approaches to overcome quintessential challenges in designing task-oriented dialog schema: assigning intent labels to each dialog turn (intent clustering) and generating a set of intents…
Identifying intents from dialogue utterances forms an integral component of task-oriented dialogue systems. Intent-related tasks are typically formulated either as a classification task, where the utterances are classified into predefined…
Deriving value from a conversational AI system depends on the capacity of a user to translate the prior knowledge into a configuration. In most cases, discovering the set of relevant turn-level speaker intents is often one of the key steps.…
One of the primary tasks in Natural Language Understanding (NLU) is to recognize the intents as well as domains of users' spoken and written language utterances. Most existing research formulates this as a supervised classification problem…
Discovering new intents is of great significance to establishing Bootstrapped Task-Oriented Dialogue System. Most existing methods either lack the ability to transfer prior knowledge in the known intent data or fall into the dilemma of…
Intent discovery is crucial for both building new conversational agents and improving existing ones. While several approaches have been proposed for intent discovery, most rely on clustering to group similar utterances together. Traditional…
Intent recognition is critical for task-oriented dialogue systems. However, for emerging domains and new services, it is difficult to accurately identify the key intent of a conversation due to time-consuming data annotation and…
In this paper, we propose an intuitive, training-free and label-free method for intent clustering in conversational search. Current approaches to short text clustering use LLM-generated pseudo-labels to enrich text representations or to…
Building the Natural Language Understanding (NLU) modules of task-oriented Spoken Dialogue Systems (SDS) involves a definition of intents and entities, collection of task-relevant data, annotating the data with intents and entities, and…
Most dialogue systems in real world rely on predefined intents and answers for QA service, so discovering potential intents from large corpus previously is really important for building such dialogue services. Considering that most…
We present our work on Track 2 in the Dialog System Technology Challenges 11 (DSTC11). DSTC11-Track2 aims to provide a benchmark for zero-shot, cross-domain, intent-set induction. In the absence of in-domain training dataset, robust…
We introduce the dialog intent induction task and present a novel deep multi-view clustering approach to tackle the problem. Dialog intent induction aims at discovering user intents from user query utterances in human-human conversations…
Current clustering-based Open Relation Extraction (OpenRE) methods usually adopt a two-stage pipeline. The first stage simultaneously learns relation representations and assignments. The second stage manually labels several instances and…
The rapidly growing market demand for automatic dialogue agents capable of goal-oriented behavior has caused many tech-industry leaders to invest considerable efforts into task-oriented dialog systems. The success of these systems is highly…