Related papers: Vietnamese Complaint Detection on E-Commerce Websi…
The reviews of customers play an essential role in online shopping. People often refer to reviews or comments of previous customers to decide whether to buy a new product. Catching up with this behavior, some people create untruths and…
Customer reviews on e-commerce platforms capture critical affective signals that drive purchasing decisions. However, no existing research has explored the joint task of emotion detection and explanatory span identification in e-commerce…
The problem of detecting spam reviews (opinions) has received significant attention in recent years, especially with the rapid development of e-commerce. Spam reviews are often classified based on comment content, but in some cases, it is…
The online environment has provided a great opportunity for insurance policyholders to share their complaints with respect to different services. These complaints can reveal valuable information for insurance companies who seek to improve…
In this paper, we propose several novel techniques to extract and mining opinions of Vietnamese reviews of customers about a number of products traded on e-commerce in Vietnam. The assessment is based on the emotional level of customers on…
As the e-commerce market continues to expand and online transactions proliferate, customer reviews have emerged as a critical element in shaping the purchasing decisions of prospective buyers. Previous studies have endeavored to identify…
Online commerce relies heavily on user generated reviews to provide unbiased information about products that they have not physically seen. The importance of reviews has attracted multiple exploitative online behaviours and requires methods…
The rise of social media has led to the increasing of comments on online forums. However, there still exists invalid comments which are not informative for users. Moreover, those comments are also quite toxic and harmful to people. In this…
In the past few years, the growth of e-commerce and digital marketing in Vietnam has generated a huge volume of opinionated data. Analyzing those data would provide enterprises with insight for better business decisions. In this work, as…
Customer reviews represent a very rich data source from which we can extract very valuable information about different online shopping experiences. The amount of the collected data may be very large especially for trendy items (products,…
Complaining is a basic speech act regularly used in human and computer mediated communication to express a negative mismatch between reality and expectations in a particular situation. Automatically identifying complaints in social media is…
Negative reviews on e-commerce platforms, mainly in the form of texts, are posted by online consumers to express complaints about unsatisfactory experiences, providing a proxy of big data for sellers to consider improvements. However, the…
Consumer protection agencies are charged with safeguarding the public from hazardous products, but the thousands of products under their jurisdiction make it challenging to identify and respond to consumer complaints quickly. From the…
Emotion recognition or emotion prediction is a higher approach or a special case of sentiment analysis. In this task, the result is not produced in terms of either polarity: positive or negative or in the form of rating (from 1 to 5) but of…
In recent years, Vietnam witnesses the mass development of social network users on different social platforms such as Facebook, Youtube, Instagram, and Tiktok. On social medias, hate speech has become a critical problem for social network…
Recently, Vietnamese Natural Language Processing has been researched by experts in academic and business. However, the existing papers have been focused only on information classification or extraction from documents. Nowadays, with quickly…
Comparative opinion mining is a specialized field of sentiment analysis that aims to identify and extract sentiments expressed comparatively. To address this task, we propose an approach that consists of solving three sequential sub-tasks:…
In this paper, we present a process of building a social listening system based on aspect-based sentiment analysis in Vietnamese from creating a dataset to building a real application. Firstly, we create UIT-ViSFD, a Vietnamese Smartphone…
Consumer product reviews are an invaluable source of data because they contain a wide range of information that could help requirement engineers to meet user needs. Recent studies have shown that tweets about software applications and…
Under increasing scrutiny, many web companies now offer bespoke mechanisms allowing any third party to file complaints (e.g., requesting the de-listing of a URL from a search engine). While this self-regulation might be a valuable web…