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The emergence of structured databases for Question Answering (QA) systems has led to developing methods, in which the problem of learning the correct answer efficiently is based on a linking task between the constituents of the question and…
Building automatic technical support system is an important yet challenge task. Conceptually, to answer a user question on a technical forum, a human expert has to first retrieve relevant documents, and then read them carefully to identify…
The substitute-based recommendation is widely used in E-commerce to provide better alternatives to customers. However, existing research typically uses the customer behavior signals like co-view and view-but-purchase-another to capture the…
Training and refreshing a web-scale Question Answering (QA) system for a multi-lingual commercial search engine often requires a huge amount of training examples. One principled idea is to mine implicit relevance feedback from user behavior…
Community-based Question Answering (CQA), which allows users to acquire their desired information, has increasingly become an essential component of online services in various domains such as E-commerce, travel, and dining. However, an…
Knowledge and language understanding of models evaluated through question answering (QA) has been usually studied on static snapshots of knowledge, like Wikipedia. However, our world is dynamic, evolves over time, and our models' knowledge…
The search engine plays a fundamental role in online e-commerce systems, to help users find the products they want from the massive product collections. Relevance is an essential requirement for e-commerce search, since showing products…
We show that the task of question answering (QA) can significantly benefit from the transfer learning of models trained on a different large, fine-grained QA dataset. We achieve the state of the art in two well-studied QA datasets, WikiQA…
With the rapid development of artificial intelligence technology, Transformer structural pre-training model has become an important tool for large language model (LLM) tasks. In the field of e-commerce, these models are especially widely…
Question answering (QA) over tables and linked text, also called TextTableQA, has witnessed significant research in recent years, as tables are often found embedded in documents along with related text. HybridQA and OTT-QA are the two…
Complex question answering (CQA) over raw text is a challenging task. A prominent approach to this task is based on the programmer-interpreter framework, where the programmer maps the question into a sequence of reasoning actions which is…
Conversational Question Answering (CQA) aims to answer questions contained within dialogues, which are not easily interpretable without context. Developing a model to rewrite conversational questions into self-contained ones is an emerging…
Deep Semantic Matching is a crucial component in various natural language processing applications such as question and answering (QA), where an input query is compared to each candidate question in a QA corpus in terms of relevance.…
Deep learning based question answering (QA) on English documents has achieved success because there is a large amount of English training examples. However, for most languages, training examples for high-quality QA models are not available.…
There are several issues with the existing general machine translation or natural language generation evaluation metrics, and question-answering (QA) systems are indifferent in that context. To build robust QA systems, we need the ability…
Modern sequential recommender systems commonly use transformer-based models for next-item prediction. While these models demonstrate a strong balance between efficiency and quality, integrating interleaving features - such as the query…
Query-document relevance prediction is a critical problem in Information Retrieval systems. This problem has increasingly been tackled using (pretrained) transformer-based models which are finetuned using large collections of labeled data.…
Popular e-commerce websites such as Amazon offer community question answering systems for users to pose product related questions and experienced customers may provide answers voluntarily. In this paper, we show that the large volume of…
Question Answering (QA) is key for making possible a robust communication between human and machine. Modern language models used for QA have surpassed the human-performance in several essential tasks; however, these models require large…
Online relevance matching is an essential task of e-commerce product search to boost the utility of search engines and ensure a smooth user experience. Previous work adopts either classical relevance matching models or Transformer-style…