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The goal of our research is to automatically retrieve the satisfaction and the frustration in real-life call-center conversations. This study focuses an industrial application in which the customer satisfaction is continuously tracked down…

Audio and Speech Processing · Electrical Eng. & Systems 2023-10-10 Manon Macary , Marie Tahon , Yannick Estève , Daniel Luzzati

Biometric recognition is a trending technology that uses unique characteristics data to identify or verify/authenticate security applications. Amidst the classically used biometrics, voice and face attributes are the most propitious for…

This paper conducts an extensive review of biometric user authentication literature, addressing three primary research questions: (1) commonly used biometric traits and their suitability for specific applications, (2) performance factors…

Cryptography and Security · Computer Science 2024-01-23 Reem Alrawili , Ali Abdullah S. AlQahtani , Muhammad Khurram Khan

The application of psychophysiologicy in human-computer interaction is a growing field with significant potential for future smart personalised systems. Working in this emerging field requires comprehension of an array of physiological…

Human-Computer Interaction · Computer Science 2016-09-26 Kristian Lukander

Current mobile user authentication systems based on PIN codes, fingerprint, and face recognition have several shortcomings. Such limitations have been addressed in the literature by exploring the feasibility of passive authentication on…

Computer Vision and Pattern Recognition · Computer Science 2022-03-15 Giuseppe Stragapede , Ruben Vera-Rodriguez , Ruben Tolosana , Aythami Morales , Alejandro Acien , Gael Le Lan

This study demonstrates how facial biometrics, acquired using multi-spectral sensors, such as RGB, depth, and infrared, assist the data accumulation in the process of authorizing users of automated and semi-automated access systems. This…

Computer Vision and Pattern Recognition · Computer Science 2020-07-23 K. Lai , S. Samoil , S. N. Yanushkevich

Emotion recognition technology has been studied from the past decade. With its growing importance and applications such as customer service, medical, education, etc., this research study aims to explore its potential and importance in the…

Human-Computer Interaction · Computer Science 2025-03-31 Simran Kaur Ghatoray , Yongmin Li

Doubtlessly, the immersive technologies have potential to ease people's life and uplift economy, however the obvious data privacy risks cannot be ignored. For example, a participant wears a 3D headset device which detects participant's head…

Cryptography and Security · Computer Science 2025-05-08 Keshav Sood , Iynkaran Natgunanathan , Uthayasanker Thayasivam , Vithurabiman Senthuran , Xiaoning Zhang , Shui Yu

Recognition of social signals, from human facial expressions or prosody of speech, is a popular research topic in human-robot interaction studies. There is also a long line of research in the spoken dialogue community that investigates user…

Robotics · Computer Science 2017-06-12 Jekaterina Novikova , Christian Dondrup , Ioannis Papaioannou , Oliver Lemon

Empathy is a vital factor that contributes to mutual understanding, and joint problem-solving. In recent years, a growing number of studies have recognized the benefits of empathy and started to incorporate empathy in conversational…

Computation and Language · Computer Science 2023-10-13 Aravind Sesagiri Raamkumar , Yinping Yang

User feedback is becoming an increasingly important source of information for requirements engineering, user interface design, and software engineering in general. Nowadays, user feedback is largely available and easily accessible in social…

Software Engineering · Computer Science 2024-07-23 Walid Maalej , Volodymyr Biryuk , Jialiang Wei , Fabian Panse

Developers experience a wide range of emotions during programming tasks, which may have an impact on job performance. In this paper, we present an empirical study aimed at (i) investigating the link between emotion and progress, (ii)…

Software Engineering · Computer Science 2021-05-07 Daniela Girardi , Nicole Novielli , Davide Fucci , Filippo Lanubile

Deep learning-based models have been very successful in achieving state-of-the-art results in many of the computer vision, speech recognition, and natural language processing tasks in the last few years. These models seem a natural fit for…

Computer Vision and Pattern Recognition · Computer Science 2021-02-10 Shervin Minaee , Amirali Abdolrashidi , Hang Su , Mohammed Bennamoun , David Zhang

Behavioral cues play a significant part in human communication and cognitive perception. In most professional domains, employee recruitment policies are framed such that both professional skills and personality traits are adequately…

Machine Learning · Computer Science 2020-06-17 Anumeha Agrawal , Rosa Anil George , Selvan Sunitha Ravi , Sowmya Kamath S , Anand Kumar M

Software development relies heavily on text-based communication, making sentiment analysis a valuable tool for understanding team dynamics and supporting trustworthy AI-driven analytics in requirements engineering. However, existing…

Software Engineering · Computer Science 2025-07-11 Martin Obaidi , Marc Herrmann , Jil Klünder , Kurt Schneider

Emotion detection in older adults is crucial for understanding their cognitive and emotional well-being, especially in hospital and assisted living environments. In this work, we investigate an edge-based, non-obtrusive approach to emotion…

Human-Computer Interaction · Computer Science 2025-07-14 Md. Saif Hassan Onim , Andrew M. Kiselica , Himanshu Thapliyal

This paper presents Face2Feel, a novel user interface (UI) model that dynamically adapts to user emotions and preferences captured through computer vision. This adaptive UI framework addresses the limitations of traditional static…

Human-Computer Interaction · Computer Science 2025-10-02 Ismail Alihan Hadimlioglu , Siddharth Linga

Accurate emotion recognition is pivotal for nuanced and engaging human-computer interactions, yet remains difficult to achieve, especially in dynamic, conversation-like settings. In this study, we showcase how integrating eye-tracking data,…

Human-Computer Interaction · Computer Science 2025-11-03 Meisam Jamshidi Seikavandi , Jostein Fimland , Maria Barrett , Paolo Burelli

An important application of interactive machine learning is extending or amplifying the cognitive and physical capabilities of a human. To accomplish this, machines need to learn about their human users' intentions and adapt to their…

Human-Computer Interaction · Computer Science 2016-06-10 Vivek Veeriah , Patrick M. Pilarski , Richard S. Sutton

Our behavior (the way we talk, walk, act or think) is unique and can be used as a biometric trait. It also correlates with sensitive attributes like emotions and health conditions. Hence, techniques to protect individuals privacy against…

Cryptography and Security · Computer Science 2023-01-06 Simon Hanisch , Patricia Arias-Cabarcos , Javier Parra-Arnau , Thorsten Strufe