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Efficient issue assignment in software development relates to faster resolution time, resources optimization, and reduced development effort. To this end, numerous systems have been developed to automate issue assignment, including AI and…

Software Engineering · Computer Science 2026-01-16 Athanasios Michailoudis , Themistoklis Diamantopoulos , Antonios Favvas , Andreas L. Symeonidis

Softtech, being a subsidiary of the largest private bank in Turkey, called IsBank, receives an average of 350 issue reports from the field every day. Manually assigning the reported issues to the software development teams is costly and…

Software Engineering · Computer Science 2021-03-23 Ethem Utku Aktas , Cemal Yilmaz

For delivering products or services to their clients, organizations execute manifold business processes. During such execution, upcoming process tasks need to be allocated to internal resources. Resource allocation is a complex…

Software Engineering · Computer Science 2024-03-29 Luise Pufahl , Sven Ihde , Fabian Stiehle , Mathias Weske , Ingo Weber

Effective issue resolution is crucial for maintaining software quality. Yet developers frequently encounter challenges such as low-quality issue reports, limited understanding of real-world workflows, and a lack of automated support. This…

Software Engineering · Computer Science 2025-12-12 Antu Saha

Software issues contain units of work to fix, improve, or create new threads during the development and facilitate communication among the team members. Assigning an issue to the most relevant team member and determining a category of an…

Computation and Language · Computer Science 2023-08-24 Büşra Tabak , Fatma Başak Aydemir

Several studies have evaluated automatic techniques for classifying software issue reports to assist practitioners in effectively assigning relevant resources based on the type of issue. Currently, no comprehensive overview of this area has…

Software Engineering · Computer Science 2026-05-08 Muhammad Laiq , Felix Dobslaw

In recent years, machine learning has transitioned from a field of academic research interest to a field capable of solving real-world business problems. However, the deployment of machine learning models in production systems can present a…

Machine Learning · Computer Science 2022-05-20 Andrei Paleyes , Raoul-Gabriel Urma , Neil D. Lawrence

Effective prioritization of issue reports is crucial in software engineering to optimize resource allocation and address critical problems promptly. However, the manual classification of issue reports for prioritization is laborious and…

Software Engineering · Computer Science 2024-01-10 Gabriel Aracena , Kyle Luster , Fabio Santos , Igor Steinmacher , Marco A. Gerosa

Multiple approaches have been proposed to automatically recommend potential developers who can address bug reports. These approaches are typically designed to work for any bug report submitted to any software project. However, we conjecture…

Software Engineering · Computer Science 2023-05-31 Yang Song , Oscar Chaparro

SAP is the market leader in enterprise software offering an end-to-end suite of applications and services to enable their customers worldwide to operate their business. Especially, retail customers of SAP deal with millions of sales…

Software Engineering · Computer Science 2019-06-18 Md Saidur Rahman , Emilio Rivera , Foutse Khomh , Yann-Gaël Guéhéneuc , Bernd Lehnert

The problem of assigning agents to tasks is a central computational challenge in many multi-agent autonomous systems. However, in the real world, agents are not always perfect and may fail due to a number of reasons. A motivating…

Robotics · Computer Science 2020-07-02 Russell Schwartz , Pratap Tokekar

In real-time systems, priorities assigned to real-time tasks determine the order of task executions, by relying on an underlying task scheduling policy. Assigning optimal priority values to tasks is critical to allow the tasks to complete…

Software Engineering · Computer Science 2023-08-14 Jaekwon Lee , Seung Yeob Shin , Shiva Nejati , Lionel C. Briand

Automation engineering is the task of integrating, via software, various sensors, actuators, and controls for automating a real-world process. Today, automation engineering is supported by a suite of software tools including integrated…

Software Engineering · Computer Science 2020-07-08 Arquimedes Canedo , Palash Goyal , Di Huang , Amit Pandey , Gustavo Quiros

Software defects are a major threat to the reliability of computer systems. The literature shows that more than 30% of bug reports submitted in large software projects are misclassified (i.e., are feature requests, or mistakes made by the…

Software Engineering · Computer Science 2025-03-04 Renato Andrade , César Teixeira , Nuno Laranjeiro , Marco Vieira

Embedded systems are ubiquitous and play critical roles in management systems for industry and transport. Software failures in these domains may lead to loss of production or even loss of life, so the software in these systems needs to be…

Software Engineering · Computer Science 2021-11-17 Per Erik Strandberg

Autonomous vehicles rely on machine learning to solve challenging tasks in perception and motion planning. However, automotive software safety standards have not fully evolved to address the challenges of machine learning safety such as…

Machine Learning · Computer Science 2019-12-23 Sina Mohseni , Mandar Pitale , Vasu Singh , Zhangyang Wang

Process control and optimization have been widely used to solve decision-making problems in chemical engineering applications. However, identifying and tuning the best solution algorithm is challenging and time-consuming. Machine learning…

Systems and Control · Electrical Eng. & Systems 2024-12-25 Ilias Mitrai , Prodromos Daoutidis

Achieving greater autonomy in automation systems is crucial for handling unforeseen situations effectively. However, this remains challenging due to technological limitations and the complexity of real-world environments. This paper…

Computational Engineering, Finance, and Science · Computer Science 2025-07-08 Johannes Sigel , Daniel Dittler , Nasser Jazdi , Michael Weyrich

Task assignment and scheduling algorithms are powerful tools for autonomously coordinating large teams of robotic or AI agents. However, the decisions these system make often rely on components designed by domain experts, which can be…

Robotics · Computer Science 2023-11-10 Jake Brawer , Kayleigh Bishop , Bradley Hayes , Alessandro Roncone

Lately, software development has become a predominantly online process, as more teams host and monitor their projects remotely. Sophisticated approaches employ issue tracking systems like Jira, predicting the time required to resolve issues…

Software Engineering · Computer Science 2026-01-16 Dimitrios-Nikitas Nastos , Themistoklis Diamantopoulos , Davide Tosi , Martina Tropeano , Andreas L. Symeonidis
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