Related papers: Modeling the Severity of Complaints in Social Medi…

Complaining is a basic speech act regularly used in human and computer mediated communication to express a negative mismatch between reality and expectations in a particular situation. Automatically identifying complaints in social media is…

Complaining is a speech act extensively used by humans to communicate a negative inconsistency between reality and expectations. Previous work on automatically identifying complaints in social media has focused on using feature-based and…

Complaining is a speech act that expresses a negative inconsistency between reality and human expectations. While prior studies mostly focus on identifying the existence or the type of complaints, in this work, we present the first study in…

Depressive disorders constitute a severe public health issue worldwide. However, public health systems have limited capacity for case detection and diagnosis. In this regard, the widespread use of social media has opened up a way to access…

Understanding the impact of digital platforms on user behavior presents foundational challenges, including issues related to polarization, misinformation dynamics, and variation in news consumption. Comparative analyses across platforms and…

Bragging is a speech act employed with the goal of constructing a favorable self-image through positive statements about oneself. It is widespread in daily communication and especially popular in social media, where users aim to build a…

Aggressive comments on social media negatively impact human life. Such offensive contents are responsible for depression and suicidal-related activities. Since online social networking is increasing day by day, the hate content is also…

Domestic Violence against women is now recognized to be a serious and widespread problem worldwide. Domestic Violence and Abuse is at the root of so many issues in society and considered as the societal tabooed topic. Fortunately, with the…

Social media users who report content are key allies in the management of online misinformation, however, no research has been conducted yet to understand their role and the different trends underlying their reporting activity. We suggest…

Synthetic users are cost-effective proxies for real users in the evaluation of conversational recommender systems. Large language models show promise in simulating human-like behavior, raising the question of their ability to represent a…

Disagreements are pervasive in human communication. In this paper we investigate what makes disagreement constructive. To this end, we construct WikiDisputes, a corpus of 7 425 Wikipedia Talk page conversations that contain content…

Sarcasm can be defined as saying or writing the opposite of what one truly wants to express, usually to insult, irritate, or amuse someone. Because of the obscure nature of sarcasm in textual data, detecting it is difficult and of great…

The online environment has provided a great opportunity for insurance policyholders to share their complaints with respect to different services. These complaints can reveal valuable information for insurance companies who seek to improve…

Breaking cybersecurity events are shared across a range of websites, including security blogs (FireEye, Kaspersky, etc.), in addition to social media platforms such as Facebook and Twitter. In this paper, we investigate methods to analyze…

The exponential increase in the use of the Internet and social media over the last two decades has changed human interaction. This has led to many positive outcomes, but at the same time it has brought risks and harms. While the volume of…

This paper investigates the use of machine learning models for the classification of unhealthy online conversations containing one or more forms of subtler abuse, such as hostility, sarcasm, and generalization. We leveraged a public dataset…

In emotionally supportive conversations, well-intended positivity can sometimes misfire, leading to responses that feel dismissive, minimizing, or unrealistically optimistic. We examine this phenomenon of incongruent positivity as…

Technologies increasingly mimic human-like social behaviours. Beyond prototypical conversational agents like chatbots, this also applies to basic automated systems like app notifications or self-checkout machines that address or 'talk to'…

Viewing social apps as sociotechnical systems makes clear that they are not mere pieces of technology but mediate human interaction and may unintentionally enable harmful behaviors like online harassment. As more users interact through…

The rise of social media has significantly increased the prevalence of cyberbullying (CB), posing serious risks to both mental and physical well-being. Effective detection systems are essential for mitigating its impact. While several…