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Aligning language models with human preferences through reinforcement learning from human feedback is crucial for their safe and effective deployment. The human preference is typically represented through comparison where one response is…
Enabling open-domain dialogue systems to ask clarifying questions when appropriate is an important direction for improving the quality of the system response. Namely, for cases when a user request is not specific enough for a conversation…
Explainability is motivated by the lack of transparency of black-box Machine Learning approaches, which do not foster trust and acceptance of Machine Learning algorithms. This also happens in the Predictive Process Monitoring field, where…
Human engagement in narrative is partially driven by reasoning about discourse relations between narrative events, and the expectations about what is likely to happen next that results from such reasoning. Researchers in NLP have tackled…
The overall objective of 'social' dialogue systems is to support engaging, entertaining, and lengthy conversations on a wide variety of topics, including social chit-chat. Apart from raw dialogue data, user-provided ratings are the most…
We examine whether data generated by explanation techniques, which promote a process of self-reflection, can improve classifier performance. Our work is based on the idea that humans have the ability to make quick, intuitive decisions as…
In today's digitalized world, where software systems are becoming increasingly ubiquitous and complex, the quality aspect of explainability is gaining relevance. A major challenge in achieving adequate explanations is the elicitation of…
Logs of the interactions with a search engine show that users often reformulate their queries. Examining these reformulations shows that recommendations that precise the focus of a query are helpful, like those based on expansions of the…
Estimating the persuasiveness of messages is critical in various applications, from recommender systems to safety assessment of LLMs. While it is imperative to consider the target persuadee's characteristics, such as their values,…
This paper addresses a significant gap in explainable AI: the necessity of interpreting epistemic uncertainty in model explanations. Although current methods mainly focus on explaining predictions, with some including uncertainty, they fail…
On E-commerce stores, there are rich recommendation content to help shoppers shopping more efficiently. However given numerous products, it's crucial to select most relevant content to reduce the burden of information overload. We…
When tracking user-specific online activities, each user's preference is revealed in the form of choices and comparisons. For example, a user's purchase history is a record of her choices, i.e. which item was chosen among a subset of…
We describe the 1st place winning approach for the CIKM Cup 2016 Challenge. In this paper, we provide an approach to reasonably identify same users across multiple devices based on browsing logs. Our approach regards a candidate ranking…
Although interactive learning puts the user into the loop, the learner remains mostly a black box for the user. Understanding the reasons behind queries and predictions is important when assessing how the learner works and, in turn, trust.…
The ability to understand a user's underlying needs is critical for conversational systems, especially with limited input from users in a conversation. Thus, in such a domain, Asking Clarification Questions (ACQs) to reveal users' true…
In online internet advertising, machine learning models are widely used to compute the likelihood of a user engaging with product related advertisements. However, the performance of traditional machine learning models is often impacted due…
Search queries with superlatives (e.g., best, most popular) require comparing candidates across multiple dimensions, demanding linguistic understanding and domain knowledge. We show that LLMs can uncover latent intent behind these…
Recommender systems are expected to be assistants that help human users find relevant information automatically without explicit queries. As recommender systems evolve, increasingly sophisticated learning techniques are applied and have…
Conventional methods for query autocompletion aim to predict which completed query a user will select from a list. A shortcoming of this approach is that users often do not know which query will provide the best retrieval performance on the…
Understanding how to engage users is a critical question in many applications. Previous research has shown that unexpected or astonishing events can attract user attention, leading to positive outcomes such as engagement and learning. In…