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Understanding software design practice is critical to understanding modern information systems development. New developments in empirical software engineering, information systems design science and the interdisciplinary design literature…
It is natural for humans to collaborate while dealing with complex problems. In this article I consider this process of collaboration in the context of information seeking. The study and discussion presented here are driven by two…
Information technology and software services are pervasive, occupying the centre of most aspects of contemporary societies. This has given rise to commonly expected norms and expectations around how such systems should work, appropriate…
Generative AI systems have entered everyday academic, professional, and personal life with remarkable speed, yet most users encounter them as mysterious artifacts rather than intelligible systems. This chapter discusses large language…
In biological systems, the capacity of anticipation--that is, entertaining a model of the system within the system--can be considered as naturally given. Human languages enable psychological systems to construct and exchange mental models…
Over the last decade we have witnessed an increasing use of data processing in embedded systems. Where in the past the data processing was limited (if present at all) to the handling of a small number of "on-off control signals", more…
We attempt to make two arguments in this essay. First, through a case study of a mobile phone based voice-media service we have been running in rural central India for more than six years, we describe several implementation complexities we…
We introduce the term Super-Reactive Systems to refer to reactive systems whose construction and behavior are complex, constantly changing and evolving, and heavily interwoven with other systems and the physical world. Finding hidden faults…
In recent years, technology has advanced considerably with the introduction of many systems including advanced robotics, big data analytics, cloud computing, machine learning and many more. The opportunities to exploit the yet to come…
Predicting the future location of mobile objects reinforces location-aware services with proactive intelligence and helps businesses and decision-makers with better planning and near real-time scheduling in different applications such as…
Context: The globalisation of activities associated with software development and use has introduced many challenges in practice and for research. While the predominant approach to research in software engineering has followed a positivist…
If public trust is lost in a new technology early in its life cycle it can take much more time for the benefits of that technology to be realised. Eventually tens-of-millions of people will collectively have the power to determine…
In this paper we argue that the data management community should devote far more effort to building data integration (DI) systems, in order to truly advance the field. Toward this goal, we make three contributions. First, we draw on our…
A subjective expected utility policy making centre, managing complex, dynamic systems, needs to draw on the expertise of a variety of disparate panels of experts and integrate this information coherently. To achieve this, diverse supporting…
Empathy is a vital factor that contributes to mutual understanding, and joint problem-solving. In recent years, a growing number of studies have recognized the benefits of empathy and started to incorporate empathy in conversational…
Over two decades, we and other research groups have found that ethnographic and social analyses of work settings can provide insights useful to the process of system analysis and design. Despite this, ethnographic and social analyses have…
The methodological foundations of the construction of information technology, formalized models and tools for the implementation of the research-related design of smart systems based on the use of the concepts of transdisciplinarity and…
Innovation and technology management is an inevitable issue in the high end technological and innovative organizations. Today, most of the innovations are limited with developed countries like USA, Japan and Europe while developing…
Technological understanding is not a singular concept but varies depending on context. Building on De Jong and De Haro's (2025) notion of technological understanding as the ability to realise an aim through the use of a technological…
This paper presents SYMBIOSIS, an AI-powered framework and platform designed to make Systems Thinking accessible for addressing societal challenges and unlock paths for leveraging systems thinking frameworks to improve AI systems. The…