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One of the goals of every business enterprise is to increase customer loyalty. The degree of customer loyalty is called customer quality which its forecasting will affect strategic marketing practices. The purpose of this study is to…

Social and Information Networks · Computer Science 2021-09-07 Mohammad Arab

The purpose of this work is to offer a methodology that allows to construct a standard in Knowledge Management and Technological Innovation which may be used in various organizations in M\'exico to improve the operation of their resources…

Other Computer Science · Computer Science 2020-01-31 Jorge Romero-Hidalgo

In todays competitive business world, being aware of customer needs and market-oriented production is a key success factor for industries. To this aim, the use of efficient analytic algorithms ensures a better understanding of customer…

Social and Information Networks · Computer Science 2020-01-17 Mahdi Bohlouli , Jens Dalter , Mareike Dornhöfer , Johannes Zenkert , Madjid Fathi

Although the amount of knowledge that the humans possess has been gradually increasing, we still do not know the procedure and conditions that lead to the creation of new knowledge. An understanding of the modus operandi for the creation of…

Computers and Society · Computer Science 2017-05-22 Anamika Chhabra , S. R. S. Iyengar

The structure of communication networks is an important determinant of the capacity of teams, organizations and societies to solve policy, business and science problems. Yet, previous studies reached contradictory results about the…

Social and Information Networks · Computer Science 2016-10-24 Daniel Barkoczi , Mirta Galesic

The increasing popularity of Twitter and other microblogs makes improved trustworthiness and relevance assessment of microblogs evermore important. We propose a method of ranking of tweets considering trustworthiness and content based…

Social and Information Networks · Computer Science 2012-04-03 Srijith Ravikumar , Raju Balakrishnan , Subbarao Kambhampati

This paper discusses the important process of knowledge and its management, and differences between tacit and explicit knowledge and understanding the culture as a key issue for the successful implementation of knowledge management, in…

Other Computer Science · Computer Science 2010-03-10 Mohsen Gerami

In the Social Web scenario, large amounts of User-Generated Content (UGC) are diffused through social media often without almost any form of traditional trusted intermediaries. Therefore, the risk of running into misinformation is not…

Computers and Society · Computer Science 2020-01-28 Gabriella Pasi , Marco Viviani

Nowadays, to facilitate the communication and cooperation among employees, a new family of online social networks has been adopted in many companies, which are called the "enterprise social networks" (ESNs). ESNs can provide employees with…

Social and Information Networks · Computer Science 2015-07-27 Jiawei Zhang , Philip S. Yu , Yuanhua Lv

Increased usage of the internet has contributed immensely to the growth of software development practice in East Africa. This paper investigates the existence of formal KM (Knowledge Management) initiatives in the Software industry such as…

Software Engineering · Computer Science 2015-04-09 Karanja Evanson Mwangi , Lawrence Xavier Thuku , John Patrick Kangethe

Link recommendation has attracted significant attentions from both industry practitioners and academic researchers. In industry, link recommendation has become a standard and most important feature in online social networks, prominent…

Social and Information Networks · Computer Science 2015-11-06 Zhepeng Li , Xiao Fang , Olivia Sheng

In this paper we propose a novel approach aimed at building a new class of information system platforms which we call the "Knowledge-work Support Systems" or KwSS. KwSS can play a significant role in enhancing the IS support for knowledge…

Human-Computer Interaction · Computer Science 2009-10-29 Arijit Laha

Modern commercial organisations are facing pressures which have caused them to lose personnel. When they lose people, they also lose their knowledge. Organisations also have to cope with the internationalisation of business forcing…

Human-Computer Interaction · Computer Science 2007-05-23 Paul Hildreth , Chris Kimble , Peter Wright

The progressive digitalization is changing the way businesses work and interact. Concepts like Internet of Things, Cloud Computing, Industry 4.0, Service 4.0, Smart Production or Smart Cities are based on systems that are linked to the…

Social and Information Networks · Computer Science 2020-11-04 Wolfgang Bauer , Natalia Kryvinska , Jürgen Dorn

Knowledge graph (KG) based reasoning has been regarded as an effective means for the analysis of semantic networks and is of great usefulness in areas of information retrieval, recommendation, decision-making, and man-machine interaction.…

Artificial Intelligence · Computer Science 2024-01-18 Qinghua Huang , Yongzhen Wang

Benchmarking the performance of community detection methods on empirical social network data has been identified as critical for improving these methods. In particular, while most current research focuses on detecting communities in data…

Social and Information Networks · Computer Science 2013-02-05 Conrad Lee , Pádraig Cunningham

This is an opinion paper regarding a proposal of a model for a Ecosystemm Governance. In the globalized world the importance of Information Systems (IS) and Information Technology (IT) become increasingly relevant regarding the requirements…

Other Computer Science · Computer Science 2012-09-13 Antonio J. Balloni , Adalberto Mantovani Martiniano de Azevedo , Marco Antonio Silveira

Drawing upon Resource-Based Theory (RBT) and the Knowledge-Based View (KBV), this study investigates the impact of Knowledge-Based Organizational Support (KOS), AI-Driven Knowledge Sharing (KS), Organizational Learning (OL), and Knowledge…

General Economics · Economics 2025-01-07 Jun Cui

With the increase of digital data and social network platforms the impact of social media science in driving company decision related to product/service features and customer care operations is becoming more crucial. In particular, platform…

Social and Information Networks · Computer Science 2022-07-05 Davide Stirparo , Beatrice Penna , Mohammad Kazemi , Ariona Shashaj

Recommendation systems have received considerable attention recently. However, most research has been focused on improving the performance of collaborative filtering (CF) techniques. Social networks, indispensably, provide us extra…

Information Retrieval · Computer Science 2013-05-21 Shang Shang , Pan Hui , Sanjeev R. Kulkarni , Paul W. Cuff
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