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Business process simulation is a versatile technique for analyzing business processes from a quantitative perspective. A well-known limitation of process simulation is that the accuracy of the simulation results is limited by the…
The Covid-19 pandemic led to several challenges in everybody working life. Many companies worldwide enabled comprehensive remote work settings for their employees. Agile Software Development Teams are affected by the switch to remote work…
The dynamic nature of resource allocation and runtime conditions on Cloud can result in high variability in a job's runtime across multiple iterations, leading to a poor experience. Identifying the sources of such variation and being able…
The remote work ecosystem is transforming patterns of communication between teams and individuals located at distance. Particularly, the absence of certain subtle cues in current communication tools may hinder an online's meeting outcome by…
In seeking to understand the processes enacted during software development, an increasing number of studies have mined software repositories. In particular, studies have endeavored to show how teams resolve software defects. Although much…
Our research investigates the capability of modern multimodal reasoning models, powered by Large Language Models (LLMs), to facilitate vision-powered assistants for multi-step daily activities. Such assistants must be able to 1) encode…
Tasks are a fundamental unit of work in the daily lives of people, who are increasingly using digital means to keep track of, organize, triage and act on them. These digital tools -- such as task management applications -- provide a unique…
Pair programming (PP) has been a widespread practice for decades and is known for facilitating knowledge exchange and improving the quality of software. Many agilists advocated the importance of collocation, face-to-face interaction, and…
Meetings are the fuel of organizations' productivity. At times, however, they are perceived as wasteful vaccums that deplete employee morale and productivity. Current meeting tools, to a great extent, have simplified and augmented the ways…
Micro-task crowdsourcing has become a successful mean to obtain high-quality data from a large crowd of diverse people. In this context, trust between all the involved actors (i.e. requesters, workers, and platform owners) is a critical…
We now turn to understanding the impact that COVID-19 had on the personal productivity and well-being of information workers as their work practices were impacted by remote work. This chapter overviews people's productivity, satisfaction,…
Lately, many companies are using Mobile Workforce Management technologies combined with information collected by sensors from mobile devices in order to improve their business processes. Even for small companies, the information that needs…
In this work we investigate intra-day patterns of activity on a population of 7,261 users of mobile health wearable devices and apps. We show that: (1) using intra-day step and sleep data recorded from passive trackers significantly…
Systems that give control of a mobile robot to a remote user raise privacy concerns about what the remote user can see and do through the robot. We aim to preserve some of that privacy by manipulating the video data that the remote user…
Effective human-robot teaming is crucial for the practical deployment of robots in human workspaces. However, optimizing joint human-robot plans remains a challenge due to the difficulty of modeling individualized human capabilities and…
[Context] The COVID-19 pandemic has had a disruptive impact on how people work and collaborate across all global economic sectors, including the software business. While remote working is not new for software engineers, forced…
The growing reliance on remote work and digital collaboration has made virtual teamwork competencies essential for professional and academic success. However, the evaluation of such competencies remains a significant challenge. Existing…
Developers frequently move into new teams or environments across software companies. Their onboarding experience is correlated with productivity, job satisfaction, and other short-term and long-term outcomes. The majority of the onboarding…
Automated co-located human-human interaction analysis has been addressed by the use of nonverbal communication as measurable evidence of social and psychological phenomena. We survey the computing studies (since 2010) detecting phenomena…
Predicting group behavior, how individuals coordinate, communicate, and interact during collaborative tasks, is essential for designing systems that can support team performance through real-time prediction and realistic simulation of…