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A KRM-based dialogue management (DM) is proposed using to implement human-computer dialogue system in complex scenarios. KRM-based DM has a well description ability and it can ensure the logic of the dialogue process. Then a complex…

Human-Computer Interaction · Computer Science 2019-12-03 Wenwu Qu , Xiaoyu Chi , Wei Zheng

Recently, resources and tasks were proposed to go beyond state tracking in dialogue systems. An example is the frame tracking task, which requires recording multiple frames, one for each user goal set during the dialogue. This allows a…

Computation and Language · Computer Science 2017-06-07 Hannes Schulz , Jeremie Zumer , Layla El Asri , Shikhar Sharma

Recent model-based reference-free metrics for open-domain dialogue evaluation exhibit promising correlations with human judgment. However, they either perform turn-level evaluation or look at a single dialogue quality dimension. One would…

Computation and Language · Computer Science 2022-11-01 Chen Zhang , Luis Fernando D'Haro , Qiquan Zhang , Thomas Friedrichs , Haizhou Li

Effective evaluation methods remain a significant challenge for research on open-domain conversational dialogue systems. Explicit satisfaction ratings can be elicited from users, but users often do not provide ratings when asked, and those…

Computation and Language · Computer Science 2023-02-01 Cat P. Le , Luke Dai , Michael Johnston , Yang Liu , Marilyn Walker , Reza Ghanadan

This work aims to create a multimodal AI system that chats with humans and shares relevant photos. While earlier works were limited to dialogues about specific objects or scenes within images, recent works have incorporated images into…

Computation and Language · Computer Science 2023-05-08 Min Young Lee

Open-domain dialogue systems have started to engage in continuous conversations with humans. Those dialogue systems are required to be adjusted to the human interlocutor and evaluated in terms of their perspective. However, it is…

Computation and Language · Computer Science 2024-01-05 Yuma Tsuta , Naoki Yoshinaga , Shoetsu Sato , Masashi Toyoda

To build open-domain chatbots that are able to use diverse communicative skills, we propose a novel framework BotsTalk, where multiple agents grounded to the specific target skills participate in a conversation to automatically annotate…

Computation and Language · Computer Science 2022-10-25 Minju Kim , Chaehyeong Kim , Yongho Song , Seung-won Hwang , Jinyoung Yeo

How to effectively utilize the dialogue history is a crucial problem in multi-turn dialogue generation. Previous works usually employ various neural network architectures (e.g., recurrent neural networks, attention mechanisms, and…

Computation and Language · Computer Science 2020-08-14 Changying Hao , Liang Pang , Yanyan Lan , Fei Sun , Jiafeng Guo , Xueqi Cheng

Emotion is fundamental to humanity. The ability to perceive, understand and respond to social interactions in a human-like manner is one of the most desired capabilities in artificial agents, particularly in social-media bots. Over the past…

Computation and Language · Computer Science 2021-03-11 Yash Butala , Kanishk Singh , Adarsh Kumar , Shrey Shrivastava

Automatic evaluation of open-domain dialogue response generation is very challenging because there are many appropriate responses for a given context. Existing evaluation models merely compare the generated response with the ground truth…

Computation and Language · Computer Science 2020-06-15 JinYeong Bak , Alice Oh

While communicating with a user, a task-oriented dialogue system has to track the user's needs at each turn according to the conversation history. This process called dialogue state tracking (DST) is crucial because it directly informs the…

Computation and Language · Computer Science 2022-08-01 Léo Jacqmin , Lina M. Rojas-Barahona , Benoit Favre

This article presents the Cogni-CISMeF project, which aims at improving the health information search engine CISMeF, by including a conversational agent that interacts with the user in natural language. To study the cognitive processes…

Human-Computer Interaction · Computer Science 2009-12-01 Alain Loisel , Nathalie Chaignaud , Jean-Philippe Kotowicz

This paper describes the systems submitted by team6 for ChatEval, the DSTC 11 Track 4 competition. We present three different approaches to predicting turn-level qualities of chatbot responses based on large language models (LLMs). We…

Computation and Language · Computer Science 2023-08-15 Ondřej Plátek , Vojtěch Hudeček , Patricia Schmidtová , Mateusz Lango , Ondřej Dušek

To improve the interactive capabilities of a dialogue system, e.g., to adapt to different customers, the Dialogue Robot Competition (DRC2022) was held. As one of the teams, we built a dialogue system with a pipeline structure containing…

Computation and Language · Computer Science 2022-10-19 Ryu Hirai , Atsumoto Ohashi , Ao Guo , Hideki Shiroma , Xulin Zhou , Yukihiko Tone , Shinya Iizuka , Ryuichiro Higashinaka

We describe a class of tasks called decision-oriented dialogues, in which AI assistants such as large language models (LMs) must collaborate with one or more humans via natural language to help them make complex decisions. We formalize…

Computation and Language · Computer Science 2024-05-07 Jessy Lin , Nicholas Tomlin , Jacob Andreas , Jason Eisner

The use of chatbots has spread, generating great interest in the industry for the possibility of automating tasks within the execution of their processes. The implementation of chatbots, however simple, is a complex endeavor that involves…

Software Engineering · Computer Science 2021-09-03 Bedilia Estrada-Torres , Adela del-Río-Ortega , Manuel Resinas

Intent recognition is critical for task-oriented dialogue systems. However, for emerging domains and new services, it is difficult to accurately identify the key intent of a conversation due to time-consuming data annotation and…

Computation and Language · Computer Science 2023-03-10 Caiyuan Chu , Ya Li , Yifan Liu , Jia-Chen Gu , Quan Liu , Yongxin Ge , Guoping Hu

Seamless interaction between AI agents and humans using natural language remains a key goal in AI research. This paper addresses the challenges of developing interactive agents capable of understanding and executing grounded natural…

Artificial Intelligence · Computer Science 2024-07-15 Shrestha Mohanty , Negar Arabzadeh , Andrea Tupini , Yuxuan Sun , Alexey Skrynnik , Artem Zholus , Marc-Alexandre Côté , Julia Kiseleva

Real-time human-artificial intelligence (AI) collaboration is crucial yet challenging, especially when AI agents must adapt to diverse and unseen human behaviors in dynamic scenarios. Existing large language model (LLM) agents often fail to…

Machine Learning · Computer Science 2025-07-21 Xiyun Li , Yining Ding , Yuhua Jiang , Yunlong Zhao , Runpeng Xie , Shuang Xu , Yuanhua Ni , Yiqin Yang , Bo Xu

Resolving the contextual dependency is one of the most challenging tasks in the Conversational system. Our submission to CAsT-2021 aimed to preserve the key terms and the context in all subsequent turns and use classical Information…

Information Retrieval · Computer Science 2022-04-01 Shivani Choudhary