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At a time when information seekers first turn to digital sources for news and opinion, it is critical that we understand the role that social media plays in human behavior. This is especially true when information consumers also act as…
Social media platforms have been establishing content moderation guidelines and employing various moderation policies to counter hate speech and misinformation. The goal of this paper is to study these community guidelines and moderation…
The proliferation of harmful content on online platforms is a major societal problem, which comes in many different forms including hate speech, offensive language, bullying and harassment, misinformation, spam, violence, graphic content,…
The proliferation of harmful and offensive content is a problem that many online platforms face today. One of the most common approaches for moderating offensive content online is via the identification and removal after it has been posted,…
Online web communities often face bans for violating platform policies, encouraging their migration to alternative platforms. This migration, however, can result in increased toxicity and unforeseen consequences on the new platform. In…
Expressions of dissent against authority are an important feature of most societies, and efforts to suppress such expressions are common. Modern digital communications, social media, and Internet surveillance and censorship technologies are…
Social media moderation policies are often at the center of public debate, and their implementation and enactment are sometimes surrounded by a veil of mystery. Unsurprisingly, due to limited platform transparency and data access,…
Online forums provide rich environments where users may post questions and comments about different topics. Understanding how people behave in online forums may shed light on the fundamental mechanisms by which collective thinking emerges…
Social media platforms (SMPs) facilitate information sharing across varying levels of sensitivity. A crucial design decision for SMP administrators is the platform's identity policy, with some opting for real-name systems while others allow…
Cyberbullying has emerged as an important and growing social problem, wherein people use online social networks and mobile phones to bully victims with offensive text, images, audio and video on a 247 basis. This paper studies negative user…
In today's cross-platform social media landscape, understanding factors that drive engagement for multimodal content, especially text paired with visuals, remains complex. This study investigates how rewriting Reddit post titles adapted…
Online communities serve as essential support channels for People Who Use Drugs (PWUD), providing access to peer support and harm reduction information. The moderation of these communities involves consequential decisions affecting member…
Many people struggling with mental health issues are unable to access adequate care due to high costs and a shortage of mental health professionals, leading to a global mental health crisis. Online mental health communities can help…
Generative AI is altering how we work, learn, communicate, and participate in online communities. How might online communities be changed by generative AI? To start addressing this question, we focused on online community moderators'…
Social media platforms struggle to protect users from harmful content through content moderation. These platforms have recently leveraged machine learning models to cope with the vast amount of user-generated content daily. Since moderation…
Regulation of tobacco products is rapidly evolving. Understanding public sentiment in response to changes is very important as authorities assess how to effectively protect population health. Social media systems are widely recognized to be…
Social media platforms have witnessed a substantial increase in social bot activity, significantly affecting online discourse. Our study explores the dynamic nature of bot engagement related to Extinction Rebellion climate change protests…
Social media algorithms are thought to amplify variation in user beliefs, thus contributing to radicalization. However, quantitative evidence on how algorithms and user preferences jointly shape harmful online engagement is limited. I…
Research from a variety of fields including psychology and linguistics have found correlations and patterns in personal attributes and behavior, but efforts to understand the broader heterogeneity in human behavior have not yet integrated…
Social media networks commonly employ content moderation as a tool to limit the spread of harmful content. However, the efficacy of this strategy in limiting the delivery of harmful content to users is not well understood. In this paper, we…