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Conversational search (CS) has recently become a significant focus of the information retrieval (IR) research community. Multiple studies have been conducted which explore the concept of conversational search. Understanding and advancing…

Human-Computer Interaction · Computer Science 2021-04-09 Abhishek Kaushik , Gareth J. F. Jones

The past few decades have witnessed an upsurge in data, forming the foundation for data-hungry, learning-based AI technology. Conversational agents, often referred to as AI chatbots, rely heavily on such data to train large language models…

Computation and Language · Computer Science 2024-11-19 Sumit Kumar Dam , Choong Seon Hong , Yu Qiao , Chaoning Zhang

This paper focuses on AI tutors in foreign language learning, a field of application of AI tutors with great development, especially during the last years, when great advances in natural language understanding and processing in real time,…

Human-Computer Interaction · Computer Science 2025-08-08 Nikolaos Avouris

Designing Conversational AI systems to support older adults requires more than usability and reliability, it also necessitates robustness in handling conversational breakdowns. In this study, we investigate how older adults navigate and…

Human-Computer Interaction · Computer Science 2025-10-09 Niharika Mathur , Tamara Zubatiy , Agata Rozga , Elizabeth Mynatt

In the last years, the raise of Artificial Intelligence (AI), and its pervasiveness in our lives, has sparked a flourishing debate about the ethical principles that should lead its implementation and use in society. Driven by these…

Artificial Intelligence · Computer Science 2023-06-09 Vita Santa Barletta , Danilo Caivano , Domenico Gigante , Azzurra Ragone

In the ever-expanding landscape of Artificial Intelligence (AI), where innovation thrives and new products and services are continuously being delivered, ensuring that AI systems are designed and developed responsibly throughout their…

Software Engineering · Computer Science 2024-05-10 Maria Teresa Baldassarre , Domenico Gigante , Marcos Kalinowski , Azzurra Ragone

The confluence of Artificial Intelligence and Computational Psychology presents an opportunity to model, understand, and interact with complex human psychological states through computational means. This paper presents a comprehensive,…

Artificial Intelligence · Computer Science 2025-12-16 Anant Pareek

Large, transformer-based pretrained language models like BERT, GPT, and T5 have demonstrated a deep understanding of contextual semantics and language syntax. Their success has enabled significant advances in conversational AI, including…

Computation and Language · Computer Science 2023-02-17 Christopher Richardson , Larry Heck

In spoken dialogue systems, we aim to deploy artificial intelligence to build automated dialogue agents that can converse with humans. Dialogue systems are increasingly being designed to move beyond just imitating conversation and also…

Computation and Language · Computer Science 2021-11-03 Atharv Singh Patlan , Shiven Tripathi , Shubham Korde

Dialog evaluation is a challenging problem, especially for non task-oriented dialogs where conversational success is not well-defined. We propose to evaluate dialog quality using topic-based metrics that describe the ability of a…

Computation and Language · Computer Science 2018-01-12 Fenfei Guo , Angeliki Metallinou , Chandra Khatri , Anirudh Raju , Anu Venkatesh , Ashwin Ram

In today's digital society, personalization has become a crucial aspect of software applications, significantly impacting user experience and engagement. A new wave of intelligent user interfaces, such as AI-based conversational agents, has…

Software Engineering · Computer Science 2025-06-02 Aaron Conrardy , Alfredo Capozucca , Jordi Cabot

As the field of Spoken Dialogue Systems and Conversational AI grows, so does the need for tools and environments that abstract away implementation details in order to expedite the development process, lower the barrier of entry to the…

Human-Computer Interaction · Computer Science 2020-01-20 Alexandros Papangelis , Mahdi Namazifar , Chandra Khatri , Yi-Chia Wang , Piero Molino , Gokhan Tur

Large-scale language technologies are increasingly used in various forms of communication with humans across different contexts. One particular use case for these technologies is conversational agents, which output natural language text in…

Computers and Society · Computer Science 2022-12-22 Atoosa Kasirzadeh , Iason Gabriel

Proactive dialogue systems, related to a wide range of real-world conversational applications, equip the conversational agent with the capability of leading the conversation direction towards achieving pre-defined targets or fulfilling…

Computation and Language · Computer Science 2023-05-10 Yang Deng , Wenqiang Lei , Wai Lam , Tat-Seng Chua

The rapid convergence of artificial intelligence (AI) toward conversational chatbot interfaces marks a critical moment for the industry. This paper argues that the chatbot paradigm is not a neutral interface choice, but a dominant…

Computers and Society · Computer Science 2026-05-11 Sourojit Ghosh , Pranav Narayanan Venkit , Sanjana Gautam , Avijit Ghosh

The present paper surveys neural approaches to conversational AI that have been developed in the last few years. We group conversational systems into three categories: (1) question answering agents, (2) task-oriented dialogue agents, and…

Computation and Language · Computer Science 2019-09-11 Jianfeng Gao , Michel Galley , Lihong Li

Language assessment plays a crucial role in diagnosing and treating individuals with speech, language, and communication disorders caused by neurogenic conditions, whether developmental or acquired. However, current assessment methods are…

Computation and Language · Computer Science 2024-03-19 Charalambos Themistocleous

Conversational agents (CAs) embodied in speakers or chatbots are becoming very popular in some countries, and despite their adult-centred design, they have become part of children's lives, generating a need for children-centric trustworthy…

Human-Computer Interaction · Computer Science 2022-09-07 Marina Escobar-Planas , Emilia Gómez , Carlos-D Martínez-Hinarejos

The integration of Artificial Intelligence in the development of computer systems presents a new challenge: make intelligent systems explainable to humans. This is especially vital in the field of health and well-being, where transparency…

AI and its relevant technologies, including machine learning, deep learning, chatbots, virtual assistants, and others, are currently undergoing a profound transformation of development and organizational processes within companies.…

Cryptography and Security · Computer Science 2024-12-11 Tingting Bi , Guangsheng Yu , Qin Wang