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An important step towards enabling English language learners to improve their conversational speaking proficiency involves automated scoring of multiple aspects of interactional competence and subsequent targeted feedback. This paper builds…
Dialogue policy learning, a subtask that determines the content of system response generation and then the degree of task completion, is essential for task-oriented dialogue systems. However, the unbalanced distribution of system actions in…
Large language models (LLMs) have emerged as effective action policies for sequential decision-making (SDM) tasks due to their extensive prior knowledge. However, this broad yet general knowledge is often insufficient for specific…
This particular paper introduces an Adaptive Context Management (ACM) framework for the Conversational Question Answering (ConvQA) systems. The key objective of the ACM framework is to optimize the use of the conversation history by…
Large Language Models (LLMs) have made extraordinary progress in the field of Artificial Intelligence and have demonstrated remarkable capabilities across a large variety of tasks and domains. However, as we venture closer to creating…
Shared decision-making (SDM) is necessary to achieve patient-centred care. Currently no methodology exists to automatically measure SDM at scale. This study aimed to develop an automated approach to measure SDM by using language modelling…
Discourse processing suffers from data sparsity, especially for dialogues. As a result, we explore approaches to build discourse structures for dialogues, based on attention matrices from Pre-trained Language Models (PLMs). We investigate…
A common approach to personalization in large language models (LLMs) is to incorporate a subset of the user memory into the prompt at inference time to guide the model's generation. Existing methods select these subsets primarily using…
User engagement is a critical metric for evaluating the quality of open-domain dialogue systems. Prior work has focused on conversation-level engagement by using heuristically constructed features such as the number of turns and the total…
The long-standing one-to-many problem of gold standard responses in open-domain dialogue systems presents challenges for automatic evaluation metrics. Though prior works have demonstrated some success by applying powerful Large Language…
Modeling human conversations is the essence for building satisfying chat-bots with multi-turn dialog ability. Conversation modeling will notably benefit from domain knowledge since the relationships between sentences can be clarified due to…
Large Language Models (LLMs) are widely used to support software developers in tasks such as code generation, optimization, and documentation. However, their ability to improve existing programming answers in a human-like manner remains…
Dialogue management (DM) decides the next action of a dialogue system according to the current dialogue state, and thus plays a central role in task-oriented dialogue systems. Since dialogue management requires to have access to not only…
Reasoning models have gained significant attention due to their strong performance, particularly when enhanced with retrieval augmentation. However, these models often incur high computational costs, as both retrieval and reasoning tokens…
Dense retrieval (DR) approaches based on powerful pre-trained language models (PLMs) achieved significant advances and have become a key component for modern open-domain question-answering systems. However, they require large amounts of…
Most existing task-oriented dialog (TOD) systems track dialog states in terms of slots and values and use them to query a database to get relevant knowledge to generate responses. In real-life applications, user utterances are noisier, and…
Large Language Models (LLMs) have emerged as a promising paradigm for next-generation recommender systems, offering strong semantic understanding and natural-language reasoning abilities. Despite recent progress, current LLM-based…
Open-domain complex Question Answering (QA) is a difficult task with challenges in evidence retrieval and reasoning. The complexity of such questions could stem from questions being compositional, hybrid evidence, or ambiguity in questions.…
Intelligent personal assistant systems with either text-based or voice-based conversational interfaces are becoming increasingly popular around the world. Retrieval-based conversation models have the advantages of returning fluent and…
In the retrieval-based multi-turn dialogue modeling, it remains a challenge to select the most appropriate response according to extracting salient features in context utterances. As a conversation goes on, topic shift at discourse-level…