Related papers: FinTech E-Commerce Payment Application User Experi…
Contact tracing has been globally adopted in the fight to control the infection rate of COVID-19. Thanks to digital technologies, such as smartphones and wearable devices, contacts of COVID-19 patients can be easily traced and informed…
E-payments are essential for transactional convenience in today's digital economy and are becoming increasingly important for older adults, emphasizing the need for enhanced security, privacy, and usability. To address this, we conducted a…
The presence of Super-Apps have changed the way we think about the interactions between users and commerce. It then comes as no surprise that it is also redefining the way banking is done. The paper investigates how different interactions…
The rapid growth of the e-commerce market in Indonesia, making various e-commerce companies appear and there has been high competition among them. Marketing intelligence is an important activity to measure competitive position. One element…
Nowadays, the global booming of FinTech can be seen everywhere. FinTech has created innovative disruptions to traditional, long-established financial institutions (e.g., banks and insurance companies) in financial services markets. Despite…
As electronic signatures (e-signatures) become increasingly integral to secure digital transactions, understanding their usability and security perception from an end-user perspective has become crucial. This study empirically evaluates and…
As mobile app usage continues to rise, so does the generation of extensive user interaction data, which includes actions such as swiping, zooming, or the time spent on a screen. Apps often collect a large amount of this data and claim to…
The exponential expansion of digital commerce in Indonesia has significantly shifted consumer interactions toward video-centric social networks, particularly YouTube. Consequently, the sheer volume of unstructured, multi-contextual comments…
The global pandemic COVID-19 posed numerous challenges for U.S. restaurants and food services. Many businesses adopted contactless ordering and cashless payment policies to comply with emergency health mandates. Even with national and…
With online payment platforms being ubiquitous and important, fraud transaction detection has become the key for such platforms, to ensure user account safety and platform security. In this work, we present a novel method for detecting…
Advancements in Artificial Intelligence (AI) have significantly transformed the financial industry, enabling the development of more personalised and adaptable financial products and services. This research paper explores various instances…
The rise of cookie paywalls ('pay-or-ok' models) has prompted growing debates around the right to privacy and data protection, monetisation, and the legitimacy of user consent. Despite their increasing use across sectors, limited research…
The complex nature of intelligent systems motivates work on supporting users during interaction, for example through explanations. However, as of yet, there is little empirical evidence in regard to specific problems users face when…
This study is motivated by two key considerations: the significant benefits mobile applications offer individuals and businesses, and the limited empirical research on usability challenges. To address this gap, we conducted structured…
The research field of augmented reality (AR) is of increasing popularity, as seen, among others, in several recently published surveys. To produce further advancements in AR, it is not only necessary to create new systems or applications,…
Mobile banking apps have transformed the banking sector by offering customers with convenient, secure and easily accessible financial services. Even so, it is crucial for banks and the mobile banking apps developers to understand the…
Crowd sensing is a new paradigm which leverages the pervasive smartphones to efficiently collect sensing data, enabling numerous novel applications. To achieve good service quality for a crowd sensing application, incentive mechanisms are…
The digital economy implements complex incentive systems to retain users through point redemption. Understanding user behavior in such complex incentive structures presents a fundamental challenge, especially in estimating the value of…
COVID-19 has had a profound impact on the lives of all human beings. Emerging technologies have made significant contributions to the fight against the pandemic. An extensive review of the application of technology will help facilitate…
Two-factor authentication (2F) aims to enhance resilience of password-based authentication by requiring users to provide an additional authentication factor, e.g., a code generated by a security token. However, it also introduces…