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Natural language (NL) feedback offers rich insights into user experience. While existing studies focus on an instance-level approach, where feedback is used to refine specific examples, we introduce a framework for system-level use of NL…

Computation and Language · Computer Science 2024-02-06 Weizhe Yuan , Kyunghyun Cho , Jason Weston

Natural Language Processing (NLP) is one of the most revolutionary technologies today. It uses artificial intelligence to understand human text and spoken words. It is used for text summarization, grammar checking, sentiment analysis, and…

Computation and Language · Computer Science 2025-12-22 G. M. Refatul Islam , Safwan Shaheer , Yaseen Nur , Mohammad Rafid Hamid

Chatbot is a technology that is used to mimic human behavior using natural language. There are different types of Chatbot that can be used as conversational agent in various business domains in order to increase the customer service and…

Computation and Language · Computer Science 2020-07-09 Nazakat Ali

Natural language understanding (NLU) is the task of semantic decoding of human languages by machines. NLU models rely heavily on large training data to ensure good performance. However, substantial languages and domains have very few data…

Computation and Language · Computer Science 2022-08-22 Zihan Liu

E-commerce companies deal with a high volume of customer service requests daily. While a simple annotation system is often used to summarize the topics of customer contacts, thoroughly exploring each specific issue can be challenging. This…

Computation and Language · Computer Science 2024-03-05 Shu-Ting Pi , Sidarth Srinivasan , Yuying Zhu , Michael Yang , Qun Liu

Natural Language Processing (NLP) is revolutionising the way both professionals and laypersons operate in the legal field. The considerable potential for NLP in the legal sector, especially in developing computational assistance tools for…

Computation and Language · Computer Science 2025-12-12 Farid Ariai , Joel Mackenzie , Gianluca Demartini

While previous chapters focused on recommendation systems (RSs) based on standardized, non-verbal user feedback such as purchases, views, and clicks -- the advent of LLMs has unlocked the use of natural language (NL) interactions for…

The evolution of Large Language Models (LLMs) has showcased remarkable capacities for logical reasoning and natural language comprehension. These capabilities can be leveraged in solutions that semantically and textually model complex…

Human-Computer Interaction · Computer Science 2024-04-17 Syed Mekael Wasti , Ken Q. Pu , Ali Neshati

Databases are the most critical assets for enterprises, and yet they remain largely inaccessible to people who make the most important decisions. In this paper, we describe the Tursio search platform that builds an abstraction layer, aka…

Conversational Assistants (CA) are increasingly supporting human workers in knowledge management. Traditionally, CAs respond in specific ways to predefined user intents and conversation patterns. However, this rigidness does not handle the…

Human-Computer Interaction · Computer Science 2024-07-15 Samuel Kernan Freire , Chaofan Wang , Evangelos Niforatos

Retrieving operational data from nuclear power plants requires exceptional accuracy and transparency due to the criticality of the decisions it supports. Traditionally, natural language to SQL (NL-to-SQL) approaches have been explored for…

Computation and Language · Computer Science 2025-06-11 Mishca de Costa , Muhammad Anwar , Dave Mercier , Mark Randall , Issam Hammad

Neural networks provide new possibilities to automatically learn complex language patterns and query-document relations. Neural IR models have achieved promising results in learning query-document relevance patterns, but few explorations…

Information Retrieval · Computer Science 2019-05-23 Zhuyun Dai , Jamie Callan

This paper presents the design, implementation, and evaluation behind a Large Language Model (LLM) agent that chats with an industrial production-grade ERP system. The agent is capable of interpreting natural language queries and…

Artificial Intelligence · Computer Science 2025-08-01 Jorge Ruiz Gómez , Lidia Andrés Susinos , Jorge Alamo Olivé , Sonia Rey Osorno , Manuel Luis Gonzalez Hernández

Named entity recognition (NER) is the task to identify mentions of rigid designators from text belonging to predefined semantic types such as person, location, organization etc. NER always serves as the foundation for many natural language…

Computation and Language · Computer Science 2023-04-26 Jing Li , Aixin Sun , Jianglei Han , Chenliang Li

Poor information retrieval performance has often been attributed to the query-document vocabulary mismatch problem which is defined as the difficulty for human users to formulate precise natural language queries that are in line with the…

Computation and Language · Computer Science 2020-04-24 Bhawani Selvaretnam , Mohammed Belkhatir

This paper presents an open source methodology for allowing users to query structured non textual datasets through natural language Unlike Retrieval Augmented Generation RAG which struggles with numerical and highly structured information…

Computation and Language · Computer Science 2026-04-06 Hontan Valentin-Micu , Bunea Andrei-Alexandru , Tantaroudas Nikolaos Dimitrios , Popovici Dan-Matei

Translating natural language utterances to executable queries is a helpful technique in making the vast amount of data stored in relational databases accessible to a wider range of non-tech-savvy end users. Prior work in this area has…

Computation and Language · Computer Science 2020-10-21 Karthik Radhakrishnan , Arvind Srikantan , Xi Victoria Lin

The advent of Large Language Models (LLMs) provides an opportunity to change the way queries are processed, moving beyond the constraints of conventional SQL-based database systems. However, using an LLM to answer a prediction query is…

Information Retrieval · Computer Science 2024-09-04 Ziyu Li , Wenjie Zhao , Asterios Katsifodimos , Rihan Hai

Debugging is a critical aspect of LLM's coding ability. Early debugging efforts primarily focused on code-level analysis, which often falls short when addressing complex programming errors that require a deeper understanding of algorithmic…

Computation and Language · Computer Science 2025-10-30 Weiming Zhang , Qingyao Li , Xinyi Dai , Jizheng Chen , Kounianhua Du , Weiwen Liu , Yasheng Wang , Ruiming Tang , Yong Yu , Weinan Zhang

Natural language processing (NLP) has recently gained much attention for representing and analysing human language computationally. It has spread its applications in various fields such as machine translation, email spam detection,…

Computation and Language · Computer Science 2022-08-01 Diksha Khurana , Aditya Koli , Kiran Khatter , Sukhdev Singh