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Partner selection is crucial for cooperation and hinges on communication. As artificial agents, especially those powered by large language models (LLMs), become more autonomous, intelligent, and persuasive, they compete with humans for…

Human-Computer Interaction · Computer Science 2025-07-21 Yaomin Jiang , Levin Brinkmann , Anne-Marie Nussberger , Ivan Soraperra , Jean-François Bonnefon , Iyad Rahwan

Bots have become increasingly prevalent in the digital sphere and have taken up a proactive role in shaping democratic processes. While previous studies have focused on their influence at the individual level, their potential macro-level…

Computers and Society · Computer Science 2024-05-30 Beril Bulat , Martin Hilbert

This paper tackles the challenging task of evaluating socially situated conversational robots and presents a novel objective evaluation approach that relies on multimodal user behaviors. In this study, our main focus is on assessing the…

Computation and Language · Computer Science 2023-09-26 Koji Inoue , Divesh Lala , Keiko Ochi , Tatsuya Kawahara , Gabriel Skantze

The dynamics of human-AI communication have been reshaped by language models such as ChatGPT. However, extant research has primarily focused on dyadic communication, leaving much to be explored regarding the dynamics of human-AI…

Human-Computer Interaction · Computer Science 2024-07-01 Sion Yoon , Tae Eun Kim , Yoo Jung Oh

Conversation agents, commonly referred to as chatbots, are increasingly deployed in many domains to allow people to have a natural interaction while trying to solve a specific problem. Given their widespread use, it is important to provide…

Social and Information Networks · Computer Science 2020-10-13 Biplav Srivastava , Francesca Rossi , Sheema Usmani , and Mariana Bernagozzi

Bots are software systems designed to support users by automating a specific process, task, or activity. When such systems implement a conversational component to interact with the users, they are also known as conversational agents. Bots,…

Software Engineering · Computer Science 2025-03-18 Stefano Lambiase , Gemma Catolino , Fabio Palomba , Filomena Ferrucci

Beyond mere formality, small talk plays a pivotal role in social dynamics, serving as a verbal handshake for building rapport and understanding. For conversational AI and social robots, the ability to engage in small talk enhances their…

Robotics · Computer Science 2024-12-25 Rebecca Ramnauth , Dražen Brščić , Brian Scassellati

Young people's mental well-being is a global concern, with peer support playing a key role in daily emotional regulation. Conversational agents are increasingly viewed as promising tools for delivering accessible, personalised peer support,…

Human-Computer Interaction · Computer Science 2025-12-01 Ruoyu Wen , Xiaoli Wu , Kunal Gupta , Simon Hoermann , Mark Billinghurst , Alaeddin Nassani , Dwain Allan , Thammathip Piumsomboon

Robots (and computers) are increasingly being used in scenarios where they interact socially with people. How people react to these agents is telling about the perceived animacy of such agents. Mistreatment of robots (or computers) by…

Robotics · Computer Science 2017-11-03 Zachary Carlson , Louise Lemmon , MacCallister Higgins , David Frank , David Feil-Seifer

Notwithstanding the tremendous progress that is taking place in spoken language technology, effective speech-based human-robot interaction still raises a number of important challenges. Not only do the fields of robotics and spoken language…

Human-Computer Interaction · Computer Science 2019-12-03 Roger K. Moore

When teams of robots collaborate to complete a task, communication is often necessary. Like humans, robot teammates should implicitly communicate through their actions: but interpreting our partner's actions is typically difficult, since a…

Robotics · Computer Science 2019-10-30 Dylan P. Losey , Mengxi Li , Jeannette Bohg , Dorsa Sadigh

As robots are increasingly deployed in real-world scenarios, a key question is how to best transfer knowledge learned in one environment to another, where shifting constraints and human preferences render adaptation challenging. A central…

Human-Computer Interaction · Computer Science 2022-05-18 Andreea Bobu , Andi Peng

With the development of online business, customer service agents gradually play a crucial role as an interface between the companies and their customers. Most companies spend a lot of time and effort on hiring and training customer service…

Computation and Language · Computer Science 2022-04-28 Shuang Peng , Shuai Zhu , Minghui Yang , Haozhou Huang , Dan Liu , Zujie Wen , Xuelian Li , Biao Fan

This study presents an empirical investigation into the design and impact of autonomous dialogues in human-robot interaction for behavior change coaching. We focus on the use of Haru, a tabletop social robot, and explore the implementation…

Robotics · Computer Science 2024-02-20 Matouš Jelínek , Eric Nichols , Randy Gomez

This study provides a systematic review of the recent advances in designing the intelligent tutoring robot (ITR), and summarises the status quo of applying artificial intelligence (AI) techniques. We first analyse the environment of the ITR…

Artificial Intelligence · Computer Science 2019-03-11 Jinyu Yang , Bo Zhang

Chatbots are conversational software applications designed to interact dialectically with users for a plethora of different purposes. Surprisingly, these colloquial agents have only recently been coupled with computational models of…

Artificial Intelligence · Computer Science 2024-08-07 Federico Castagna , Nadin Kokciyan , Isabel Sassoon , Simon Parsons , Elizabeth Sklar

With advances in artificial intelligence, research is increasingly exploring the potential functions that social robots can play in education. As teachers are a critical stakeholder in the use and application of educational technologies, we…

Robotics · Computer Science 2021-11-02 Jessy Ceha , Edith Law , Dana Kulić , Pierre-Yves Oudeyer , Didier Roy

Recently the field of Human-Robot Interaction gained popularity, due to the wide range of possibilities of how robots can support humans during daily tasks. One form of supportive robots are socially assistive robots which are specifically…

Human-Computer Interaction · Computer Science 2023-03-15 Jan Leusmann , Chao Wang , Michael Gienger , Albrecht Schmidt , Sven Mayer

Social robots need to understand the affective state of the humans with whom they interact. Successful interactions require understanding mood and emotion in the short term, and personality and attitudes over longer periods. Social robots…

Robotics · Computer Science 2017-05-03 D. B. Skillicorn , N. Alsadhan , R. Billingsley , M. -A. - Williams

Can social power endow social robots with the capacity to persuade? This paper represents our recent endeavor to design persuasive social robots. We have designed and run three different user studies to investigate the effectiveness of…

Human-Computer Interaction · Computer Science 2023-09-06 Mojgan Hashemian , Marta Couto , Samuel Mascarenhas , Ana Paiva , Pedro A. Santos , Rui Prada