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In e-commerce portals, generating answers for product-related questions has become a crucial task. In this paper, we propose the task of product-aware answer generation, which tends to generate an accurate and complete answer from…

Computation and Language · Computer Science 2019-01-25 Shen Gao , Zhaochun Ren , Yihong Eric Zhao , Dongyan Zhao , Dawei Yin , Rui Yan

The users often have many product-related questions before they make a purchase decision in E-commerce. However, it is often time-consuming to examine each user review to identify the desired information. In this paper, we propose a novel…

Computation and Language · Computer Science 2019-05-07 Shiqian Chen , Chenliang Li , Feng Ji , Wei Zhou , Haiqing Chen

E-commerce product pages contain a mix of structured specifications, unstructured reviews, and contextual elements like personalized offers or regional variants. Although informative, this volume can lead to cognitive overload, making it…

Computation and Language · Computer Science 2025-08-05 Praveen Tangarajan , Anand A. Rajasekar , Manish Rathi , Vinay Rao Dandin , Ozan Ersoy

Product-related question answering (QA) is an important but challenging task in E-Commerce. It leads to a great demand on automatic review-driven QA, which aims at providing instant responses towards user-posted questions based on diverse…

Computation and Language · Computer Science 2020-08-31 Yang Deng , Wenxuan Zhang , Wai Lam

Customer reviews usually contain much information about one's online shopping experience. While positive reviews are beneficial to the stores, negative ones will largely influence consumers' decision and may lead to a decline in sales.…

Computation and Language · Computer Science 2022-09-21 Bo Chen , Jiayi Liu , Mieradilijiang Maimaiti , Xing Gao , Ji Zhang

The ability to ask questions is important in both human and machine intelligence. Learning to ask questions helps knowledge acquisition, improves question-answering and machine reading comprehension tasks, and helps a chatbot to keep the…

Computation and Language · Computer Science 2020-03-06 Bang Liu , Haojie Wei , Di Niu , Haolan Chen , Yancheng He

Automatic question answering is an important yet challenging task in E-commerce given the millions of questions posted by users about the product that they are interested in purchasing. Hence, there is a great demand for automatic answer…

Computation and Language · Computer Science 2025-07-14 Anand A. Rajasekar , Nikesh Garera

Online reviews provide rich information about products and service, while it remains inefficient for potential consumers to exploit the reviews for fulfilling their specific information need. We propose to explore question generation as a…

Information Retrieval · Computer Science 2020-05-05 Qian Yu , Lidong Bing , Qiong Zhang , Wai Lam , Luo Si

Automatic question generation is an important technique that can improve the training of question answering, help chatbots to start or continue a conversation with humans, and provide assessment materials for educational purposes. Existing…

Computation and Language · Computer Science 2019-02-28 Bang Liu , Mingjun Zhao , Di Niu , Kunfeng Lai , Yancheng He , Haojie Wei , Yu Xu

With the increasing number of merchandise on e-commerce platforms, users tend to refer to reviews of other shoppers to decide which product they should buy. However, with so many reviews of a product, users often have to spend lots of time…

Computation and Language · Computer Science 2020-11-12 Yiren Liu , Kuan-Ying Lee

Most learners fail to develop deep text comprehension when reading textbooks passively. Posing questions about what learners have read is a well-established way of fostering their text comprehension. However, many textbooks lack…

Computation and Language · Computer Science 2021-10-11 Tim Steuer , Anna Filighera , Tobias Meuser , Christoph Rensing

Question Generation (QG) is a task of Natural Language Processing (NLP) that aims at automatically generating questions from text. Many applications can benefit from automatically generated questions, but often it is necessary to curate…

Computation and Language · Computer Science 2023-04-27 Hugo Rodrigues , Eric Nyberg , Luisa Coheur

Conversational Question Generation (CQG) is a critical task for machines to assist humans in fulfilling their information needs through conversations. The task is generally cast into two different settings: answer-aware and answer-unaware.…

Computation and Language · Computer Science 2023-05-08 Xuan Long Do , Bowei Zou , Shafiq Joty , Anh Tai Tran , Liangming Pan , Nancy F. Chen , Ai Ti Aw

In education, open-ended quiz questions have become an important tool for assessing the knowledge of students. Yet, manually preparing such questions is a tedious task, and thus automatic question generation has been proposed as a possible…

Computation and Language · Computer Science 2021-08-31 Kristiyan Vachev , Momchil Hardalov , Georgi Karadzhov , Georgi Georgiev , Ivan Koychev , Preslav Nakov

Neural network-based methods represent the state-of-the-art in question generation from text. Existing work focuses on generating only questions from text without concerning itself with answer generation. Moreover, our analysis shows that…

Computation and Language · Computer Science 2018-03-13 Vishwajeet Kumar , Kireeti Boorla , Yogesh Meena , Ganesh Ramakrishnan , Yuan-Fang Li

Retrieval-augmented generation (RAG) for language models significantly improves language understanding systems. The basic retrieval-then-read pipeline of response generation has evolved into a more extended process due to the integration of…

Computation and Language · Computer Science 2025-04-22 Yunxiao Shi , Xing Zi , Zijing Shi , Haimin Zhang , Qiang Wu , Min Xu

Conversational question--answer generation is a task that automatically generates a large-scale conversational question answering dataset based on input passages. In this paper, we introduce a novel framework that extracts question-worthy…

Computation and Language · Computer Science 2022-09-26 Seonjeong Hwang , Gary Geunbae Lee

Recently, Product Question Answering (PQA) on E-Commerce platforms has attracted increasing attention as it can act as an intelligent online shopping assistant and improve the customer shopping experience. Its key function, automatic answer…

Computation and Language · Computer Science 2021-12-28 Yang Deng , Yaliang Li , Wenxuan Zhang , Bolin Ding , Wai Lam

Question Generation (QG) is a Natural Language Processing (NLP) task that aids advances in Question Answering (QA) and conversational assistants. Existing models focus on generating a question based on a text and possibly the answer to the…

Computation and Language · Computer Science 2019-10-31 Junmo Kang , Haritz Puerto San Roman , Sung-Hyon Myaeng

Many E-commerce sites now offer product-specific question answering platforms for users to communicate with each other by posting and answering questions during online shopping. However, the multiple answers provided by ordinary users…

Information Retrieval · Computer Science 2020-06-30 Wenxuan Zhang , Yang Deng , Wai Lam
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