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Real-time, intelligent, and natural speech interaction is an essential part of the next-generation human-computer interaction. Recent advancements have showcased the potential of building intelligent spoken chatbots based on large language…
We present Viola, an open-domain dialogue system for spoken conversation that uses a topic-agnostic dialogue manager based on a simple generate-and-rank approach. Leveraging recent advances of generative dialogue systems powered by large…
We propose a novel attention based hierarchical LSTM model to classify discourse act sequences in social media conversations, aimed at mining data from online discussion using textual meanings beyond sentence level. The very uniqueness of…
This paper presents key principles and solutions to the challenges faced in designing a domain-specific conversational agent for the legal domain. It includes issues of scope, platform, architecture and preparation of input data. It…
Identifying the topic (domain) of each user's utterance in open-domain conversational systems is a crucial step for all subsequent language understanding and response tasks. In particular, for complex domains, an utterance is often routed…
This paper describes our system submitted to Dialogue Robot Competition 2022. Our proposed system is a combined model of rule-based and generation-based dialog systems. The system utilizes HyperCLOVA, a Japanese foundation model, not only…
The emergence of instruction-tuned large language models (LLMs) has advanced the field of dialogue systems, enabling both realistic user simulations and robust multi-turn conversational agents. However, existing research often evaluates…
With the advent of conversational assistants, like Amazon Alexa, Google Now, etc., dialogue systems are gaining a lot of traction, especially in industrial setting. These systems typically consist of Spoken Language understanding component…
LLM-driven dialog systems are used in a diverse set of applications, ranging from healthcare to customer service. However, given their generalization capability, it is difficult to ensure that these chatbots stay within the boundaries of…
In this paper, we describe the foundations for generating a chatbot out of a website equipped with simple, bot-specific HTML annotations. The approach is part of what we call conversational web browsing, i.e., a dialog-based, natural…
We describe a system for building task-oriented dialogue systems combining the in-context learning abilities of large language models (LLMs) with the deterministic execution of business logic. LLMs are used to translate between the surface…
Recent advances in large language models (LLMs) have generated great interest in their applications for IoT automation and device management. However, centralized approaches struggle to scale across heterogeneous, large-scale systems. We…
Chatbots are a rapidly expanding application of dialogue systems with companies switching to bot services for customer support, and new applications for users interested in casual conversation. One style of casual conversation is argument,…
We propose novel AI-empowered chat bots for learning as conversation where a user does not read a passage but gains information and knowledge through conversation with a teacher bot. Our information-acquisition-oriented dialogue system…
The widespread adoption of chat interfaces based on Large Language Models (LLMs) raises concerns about promoting superficial learning and undermining the development of critical thinking skills. Instead of relying on LLMs purely for…
Effective evaluation methods remain a significant challenge for research on open-domain conversational dialogue systems. Explicit satisfaction ratings can be elicited from users, but users often do not provide ratings when asked, and those…
This article presents the design and the implementation of a cloud system for knowledge-based autonomous interaction devised for Social Robots and other conversational agents. The system is particularly convenient for low-cost robots and…
Classifying the general intent of the user utterance in a conversation, also known as Dialogue Act (DA), e.g., open-ended question, statement of opinion, or request for an opinion, is a key step in Natural Language Understanding (NLU) for…
This paper describes the system developed at Amobee for the WASSA 2018 implicit emotions shared task (IEST). The goal of this task was to predict the emotion expressed by missing words in tweets without an explicit mention of those words.…
Conversational Intelligence requires that a person engage on informational, personal and relational levels. Advances in Natural Language Understanding have helped recent chatbots succeed at dialog on the informational level. However,…