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The coronavirus pandemic has spread over the past two years in our highly connected and information-dense society. Nonetheless, disseminating accurate and up-to-date information on the spread of this pandemic remains a challenge. In this…

Computation and Language · Computer Science 2022-04-19 Maha Driss , Iman Almomani , Leen Alahmadi , Linah Alhajjam , Raghad Alharbi , Shahad Alanazi

Chatbots are intelligent conversational computer systems designed to mimic human conversation to enable automated online guidance and support. The increased benefits of chatbots led to their wide adoption by many industries in order to…

Computation and Language · Computer Science 2022-01-19 Guendalina Caldarini , Sardar Jaf , Kenneth McGarry

Conversational chatbots are Artificial Intelligence (AI)-powered applications that assist users with various tasks by responding in natural language and are prevalent across different industries. Most of the chatbots that we encounter on…

Human-Computer Interaction · Computer Science 2020-12-17 Sarada Devaram

Objective: Domestic abuse cases have risen significantly over the last four years, in part due to the COVID-19 pandemic and the challenges for victims and survivors in accessing support. In this study, we investigate the role that chatbots…

Computers and Society · Computer Science 2024-02-28 Rahime Belen Saglam , Jason R. C. Nurse , Lisa Sugiura

Chatbot is a technology that is used to mimic human behavior using natural language. There are different types of Chatbot that can be used as conversational agent in various business domains in order to increase the customer service and…

Computation and Language · Computer Science 2020-07-09 Nazakat Ali

Artificial Intelligence (AI) technologies have long been positioned as a tool to provide crucial data-driven decision support to people. In this survey paper, we look at how AI in general, and collaboration assistants (CAs or chatbots for…

Human-Computer Interaction · Computer Science 2021-03-10 Biplav Srivastava

In recent times, a large number of people have been involved in establishing their own businesses. Unlike humans, chatbots can serve multiple customers at a time, are available 24/7 and reply in less than a fraction of a second. Though…

A conversational agent (chatbot) is a piece of software that is able to communicate with humans using natural language. Modeling conversation is an important task in natural language processing and artificial intelligence. While chatbots…

Computation and Language · Computer Science 2019-08-26 Richard Csaky

The article proposes a system for knowledge-based conversation designed for Social Robots and other conversational agents. The proposed system relies on an Ontology for the description of all concepts that may be relevant conversation…

Robotics · Computer Science 2022-08-23 Lucrezia Grassi , Carmine Tommaso Recchiuto , Antonio Sgorbissa

Companies are dealing with many cognitive changes with the introduction of the Industry 4.0 paradigm. In this constantly changing environment, knowledge management is a key factor. Dialog systems, being able to hold a conversation with…

Human-Computer Interaction · Computer Science 2020-05-15 Elena Coli , Nicola Melluso , Gualtiero Fantoni , Daniele Mazzei

Artificial Intelligence (AI) for supporting healthcare services has never been more necessitated than by the recent global pandemic. Here, we review the state-of-the-art in AI-enabled Chatbots in healthcare proposed during the last 10 years…

Artificial Intelligence · Computer Science 2023-08-09 Basabdatta Sen Bhattacharya , Vibhav Sinai Pissurlenkar

The use of chatbots has spread, generating great interest in the industry for the possibility of automating tasks within the execution of their processes. The implementation of chatbots, however simple, is a complex endeavor that involves…

Software Engineering · Computer Science 2021-09-03 Bedilia Estrada-Torres , Adela del-Río-Ortega , Manuel Resinas

Conversation interfaces (CIs), or chatbots, are a popular form of intelligent agents that engage humans in task-oriented or informal conversation. In this position paper and demonstration, we argue that chatbots working in dynamic…

Artificial Intelligence · Computer Science 2018-03-28 Biplav Srivastava

Chatbots are one class of intelligent, conversational software agents activated by natural language input (which can be in the form of text, voice, or both). They provide conversational output in response, and if commanded, can sometimes…

Computers and Society · Computer Science 2017-04-18 Nicole M. Radziwill , Morgan C. Benton

Conversational systems or chatbots are an example of AI-Infused Applications (AIIA). Chatbots are especially important as they are often the first interaction of clients with a business and are the entry point of a business into the AI…

Artificially intelligent chatbot, such as ChatGPT, represents a recent and powerful advancement in the AI domain. Users prefer them for obtaining quick and precise answers, avoiding the usual hassle of clicking through multiple links in…

Artificial Intelligence · Computer Science 2023-11-01 Seraj A. M. Mostafa , Md Z. Islam , Mohammad Z. Islam , Fairose Jeehan , Saujanna Jafreen , Raihan U. Islam

Artificial intelligence chatbots are the vanguard in technology-based intervention to change people's behavior. To develop intervention chatbots, the first step is to understand natural language conversation strategies in human…

Computation and Language · Computer Science 2021-07-23 Kai-Hui Liang , Patrick Lange , Yoo Jung Oh , Jingwen Zhang , Yoshimi Fukuoka , Zhou Yu

During a public health crisis like the COVID-19 pandemic, a credible and easy-to-access information portal is highly desirable. It helps with disease prevention, public health planning, and misinformation mitigation. However, creating such…

Human-Computer Interaction · Computer Science 2023-01-26 Ziang Xiao , Q. Vera Liao , Michelle X. Zhou , Tyrone Grandison , Yunyao Li

The conversational agents is one of the most interested topics in computer science field in the recent decade. Which can be composite from more than one subject in this field, which you need to apply Natural Language Processing Concepts and…

Computation and Language · Computer Science 2022-01-19 Moataz Mohammed , Mostafa M. Aref

Crisis response poses many of the most difficult information technology in crisis management. It requires information and communication-intensive efforts, utilized for reducing uncertainty, calculating and comparing costs and benefits, and…

Artificial Intelligence · Computer Science 2008-06-10 Khaled M. Khalil , M. Abdel-Aziz , Taymour T. Nazmy , Abdel-Badeeh M. Salem
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