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As Large Language Models (LLMs) become a primary interface between users and the web, companies face growing economic incentives to embed commercial influence into AI-mediated conversations. We present two preregistered experiments (N =…
Modern e-commerce platforms offer vast product selections, making it difficult for customers to find items that they like and that are relevant to their current session intent. This is why it is key for e-commerce platforms to have near…
This paper presents Collective Landmark Mapper, a novel map-as-a-by-product system for generating semantic landmark maps of indoor environments. Consider users engaged in situated tasks that require them to navigate these environments and…
Predicting consumers' purchasing behaviors is critical for targeted advertisement and sales promotion in e-commerce. Human faces are an invaluable source of information for gaining insights into consumer personality and behavioral traits.…
Click-Through Rate (CTR) prediction is a crucial task in recommendation systems, online searches, and advertising platforms, where accurately capturing users' real interests in content is essential for performance. However, existing methods…
As higher education increasingly adopts blended learning, understanding students preferences for online interaction platforms becomes critical for effective course delivery and engagement. This study investigates the platforms undergraduate…
Online dating sites have become popular platforms for people to look for potential romantic partners. It is important to understand users' dating preferences in order to make better recommendations on potential dates. The message sending…
Internet social networks have become a ubiquitous application allowing people to easily share text, pictures, and audio and video files. Popular networks include WhatsApp, Facebook, Reddit and LinkedIn. We present an extensive study of the…
Businesses communicate using Twitter for a variety of reasons -- to raise awareness of their brands, to market new products, to respond to community comments, and to connect with their customers and potential customers in a targeted manner.…
Product search serves as an important entry point for online shopping. In contrast to web search, the retrieved results in product search not only need to be relevant but also should satisfy customers' preferences in order to elicit…
Following recent advancements in large language models (LLMs), LLM-based chatbots have transformed customer support by automating interactions and providing consistent, scalable service. While LLM-based conversational recommender systems…
Managing finances is crucial for older adults who are retired and may rely on savings to ensure their life quality. As digital banking platforms (e.g., mobile apps, electronic payment) gradually replace physical ones, it is critical to…
Personalized recommendations have become a common feature of modern online services, including most major e-commerce sites, media platforms and social networks. Today, due to their high practical relevance, research in the area of…
As one of major challenges, cold-start problem plagues nearly all recommender systems. In particular, new items will be overlooked, impeding the development of new products online. Given limited resources, how to utilize the knowledge of…
This paper proposes a number of explicit and implicit ratings in product recommendation system for Business-to-customer e-commerce purposes. The system recommends the products to a new user. It depends on the purchase pattern of previous…
In most real-world applications, it is seldom the case that a given observable evolves independently of its environment. In social networks, users' behavior results from the people they interact with, news in their feed, or trending topics.…
The recommendation of points of interest (POIs) is essential in location-based social networks. It makes it easier for users and locations to share information. Recently, researchers tend to recommend POIs by treating them as large-scale…
The days that precede Valentine's Day are characterized by extensive gift shopping activities all across the globe. In China, where much shopping takes place online, there has been an explosive growth in e-commerce sales during Valentine's…
On algorithmic social platforms, exchanging memes via direct messages (DMs) serves as phatic communication that affirms relationships, yet users often interpret these exchanges as signals shaping personalized recommendations, creating…
We consider hundreds of thousands of individual economic transactions to ask: how predictable are consumers in their merchant visitation patterns? Our results suggest that, in the long-run, much of our seemingly elective activity is…