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We present a simple yet effective method to train a named entity recognition (NER) model that operates on business telephone conversation transcripts that contain noise due to the nature of spoken conversation and artifacts of automatic…

Computation and Language · Computer Science 2022-09-29 Xue-Yong Fu , Cheng Chen , Md Tahmid Rahman Laskar , Shashi Bhushan TN , Simon Corston-Oliver

We conducted a human subject study of named entity recognition on a noisy corpus of conversational music recommendation queries, with many irregular and novel named entities. We evaluated the human NER linguistic behaviour in these…

Computation and Language · Computer Science 2023-03-14 Elena V. Epure , Romain Hennequin

Telephone transcription data can be very noisy due to speech recognition errors, disfluencies, etc. Not only that annotating such data is very challenging for the annotators, but also such data may have lots of annotation errors even after…

Computation and Language · Computer Science 2022-11-03 Md Tahmid Rahman Laskar , Cheng Chen , Xue-Yong Fu , Shashi Bhushan TN

In this modern era of technology with e-commerce developing at a rapid pace, it is very important to understand customer requirements and details from a business conversation. It is very crucial for customer retention and satisfaction.…

Computation and Language · Computer Science 2024-09-02 Sharvi Endait , Ruturaj Ghatage , DD Kadam

Named Entity Recognition seeks to extract substrings within a text that name real-world objects and to determine their type (for example, whether they refer to persons or organizations). In this survey, we first present an overview of…

Computation and Language · Computer Science 2024-12-23 Imed Keraghel , Stanislas Morbieu , Mohamed Nadif

Named Entity Recognition (NER) is the task of identifying and classifying named entities in unstructured text. In the legal domain, named entities of interest may include the case parties, judges, names of courts, case numbers, references…

Computation and Language · Computer Science 2020-12-21 Stavroula Skylaki , Ali Oskooei , Omar Bari , Nadja Herger , Zac Kriegman

Named Entity Recognition systems achieve remarkable performance on domains such as English news. It is natural to ask: What are these models actually learning to achieve this? Are they merely memorizing the names themselves? Or are they…

Computation and Language · Computer Science 2021-01-05 Oshin Agarwal , Yinfei Yang , Byron C. Wallace , Ani Nenkova

For several purposes in Natural Language Processing (NLP), such as Information Extraction, Sentiment Analysis or Chatbot, Named Entity Recognition (NER) holds an important role as it helps to determine and categorize entities in text into…

Computation and Language · Computer Science 2020-03-24 Thong Nguyen , Duy Nguyen , Pramod Rao

Building conversational agents that can have natural and knowledge-grounded interactions with humans requires understanding user utterances. Entity Linking (EL) is an effective and widely used method for understanding natural language text…

Computation and Language · Computer Science 2023-09-29 Hideaki Joko , Faegheh Hasibi

Recognizing named entities in a document is a key task in many NLP applications. Although current state-of-the-art approaches to this task reach a high performance on clean text (e.g. newswire genres), those algorithms dramatically degrade…

Computation and Language · Computer Science 2019-06-11 Gustavo Aguilar , A. Pastor López-Monroy , Fabio A. González , Thamar Solorio

Named Entity Recognition (NER) has been mostly studied in the context of written text. Specifically, NER is an important step in de-identification (de-ID) of medical records, many of which are recorded conversations between a patient and a…

Computation and Language · Computer Science 2019-05-07 Ido Cohn , Itay Laish , Genady Beryozkin , Gang Li , Izhak Shafran , Idan Szpektor , Tzvika Hartman , Avinatan Hassidim , Yossi Matias

Named entity recognition (NER) is usually developed and tested on text from well-written sources. However, in intelligent voice assistants, where NER is an important component, input to NER may be noisy because of user or speech recognition…

Chatbot is a technology that is used to mimic human behavior using natural language. There are different types of Chatbot that can be used as conversational agent in various business domains in order to increase the customer service and…

Computation and Language · Computer Science 2020-07-09 Nazakat Ali

Artificial Intelligence (AI) has huge impact on our daily lives with applications such as voice assistants, facial recognition, chatbots, autonomously driving cars, etc. Natural Language Processing (NLP) is a cross-discipline of AI and…

Computation and Language · Computer Science 2023-04-18 Klim Zaporojets

Traditional information retrieval treats named entity recognition as a pre-indexing corpus annotation task, allowing entity tags to be indexed and used during search. Named entity taggers themselves are typically trained on thousands or…

Information Retrieval · Computer Science 2018-06-14 John Foley , Sheikh Muhammad Sarwar , James Allan

Spoken named entity recognition (NER) aims to identify named entities from speech, playing an important role in speech processing. New named entities appear every day, however, annotating their Spoken NER data is costly. In this paper, we…

Computation and Language · Computer Science 2024-12-30 Jiawei Yu , Xiang Geng , Yuang Li , Mengxin Ren , Wei Tang , Jiahuan Li , Zhibin Lan , Min Zhang , Hao Yang , Shujian Huang , Jinsong Su

In this paper we present a new method to learn a model robust to typos for a Named Entity Recognition task. Our improvement over existing methods helps the model to take into account the context of the sentence inside a court decision in…

Computation and Language · Computer Science 2019-09-10 Valentin Barriere , Amaury Fouret

Named entity recognition (NER) is a vital task in spoken language understanding, which aims to identify mentions of named entities in text e.g., from transcribed speech. Existing neural models for NER rely mostly on dedicated word-level…

Computation and Language · Computer Science 2019-09-24 Abdalghani Abujabal , Judith Gaspers

Named Entity Recognition (NER) aims at locating and classifying named entities in text. In some use cases of NER, including cases where detected named entities are used in creating content recommendations, it is crucial to have a reliable…

Neural and Evolutionary Computing · Computer Science 2017-12-07 Mahdi Namazifar

Named Entity Recognition (NER) is an important subtask of information extraction that seeks to locate and recognise named entities. Despite recent achievements, we still face limitations in correctly detecting and classifying entities,…

Information Retrieval · Computer Science 2018-09-07 Diego Esteves
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