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Prioritizing service tickets in IT Service Management (ITSM) is critical for operational efficiency but remains challenging due to noisy textual inputs, subjective writing styles, and pronounced class imbalance. We evaluate two families of…

Computation and Language · Computer Science 2025-12-23 Minh Tri LÊ , Ali Ait-Bachir

With the increase of credit card usage, the volume of credit card misuse also has significantly increased. As a result, financial organizations are working hard on developing and deploying credit card fraud detection methods, in order to…

Machine Learning · Computer Science 2019-12-09 Niloofar Yousefi , Marie Alaghband , Ivan Garibay

This research introduces a multimodal system designed to detect fraud and fare evasion in public transportation by analyzing closed circuit television (CCTV) and audio data. The proposed solution uses the Vision Transformer for Video…

Software Engineering · Computer Science 2025-10-03 Peter Wauyo , Dalia Bwiza , Alain Murara , Edwin Mugume , Eric Umuhoza

The use of Radio Frequency Identification (RFID) technology is ubiquitous in a number of businesses and sectors, including retail sales, smart cities, agriculture, and transportation. Additionally, educational institutions have started…

Other Computer Science · Computer Science 2023-08-08 Kashif Ishaq , Samra Bibi

In the field of financial fraud detection, understanding the underlying patterns and dynamics is important to ensure effective and reliable systems. This research introduces a new technique, "TimeTrail," which employs advanced temporal…

Machine Learning · Computer Science 2023-08-29 Sushrut Ghimire

Inspired by the recent successes of deep learning on Computer Vision and Natural Language Processing, we present a deep learning approach for recognizing scanned receipts. The recognition system has two main modules: text detection based on…

Computer Vision and Pattern Recognition · Computer Science 2019-05-31 Anh Duc Le , Dung Van Pham , Tuan Anh Nguyen

Fraud causes substantial costs and losses for companies and clients in the finance and insurance industries. Examples are fraudulent credit card transactions or fraudulent claims. It has been estimated that roughly $10$ percent of the…

Machine Learning · Computer Science 2019-10-09 I. Fursov , A. Zaytsev , R. Khasyanov , M. Spindler , E. Burnaev

Intelligent Tutoring Systems (ITS), such as Massive Open Online Courses, offer new opportunities for human learning. At the core of such systems, knowledge tracing (KT) predicts students' future performance by analyzing their historical…

Computers and Society · Computer Science 2025-09-23 Hengyu Liu , Yushuai Li , Minghe Yu , Tiancheng Zhang , Ge Yu , Torben Bach Pedersen , Kristian Torp , Christian S. Jensen , Tianyi Li

Cashierless stores rely on computer vision and RFID tags to associate shoppers with items, but concealed items placed in backpacks, pockets, or bags create challenges for theft prevention. We introduce a system that turns existing RFID…

Signal Processing · Electrical Eng. & Systems 2025-04-28 David Wang , Derek Goh , Jiale Zhang

This paper systematically reviews advancements in deep learning (DL) techniques for financial fraud detection, a critical issue in the financial sector. Using the Kitchenham systematic literature review approach, 57 studies published…

Machine Learning · Computer Science 2025-07-31 Yisong Chen , Chuqing Zhao , Yixin Xu , Chuanhao Nie , Yixin Zhang

Transformer-based architectures are widely adopted in sequential recommendation systems, yet their application in Financial Services (FS) presents distinct practical and modeling challenges for real-time recommendation. These include:a)…

Machine Learning · Computer Science 2025-11-20 Dwipam Katariya , Snehita Varma , Akshat Shreemali , Benjamin Wu , Kalanand Mishra , Pranab Mohanty

Machine learning is critical for innovation and efficiency in financial markets, offering predictive models and data-driven decision-making. However, challenges such as missing data, lack of transparency, untimely updates, insecurity, and…

General Economics · Economics 2024-11-27 Jingfeng Chen , Wanlin Deng , Dangxing Chen , Luyao Zhang

Viewport prediction is a crucial aspect of tile-based 360 video streaming system. However, existing trajectory based methods lack of robustness, also oversimplify the process of information construction and fusion between different modality…

Computer Vision and Pattern Recognition · Computer Science 2025-06-18 Zhihao Zhang , Yiwei Chen , Weizhan Zhang , Caixia Yan , Qinghua Zheng , Qi Wang , Wangdu Chen

The intelligent reflection surface (IRS) and unmanned aerial vehicle (UAV)-assisted mobile edge computing (MEC) system is widely used in temporary and emergency scenarios. Our goal is to minimize the energy consumption of the MEC system by…

Machine Learning · Computer Science 2024-08-05 Li Dong , Feibo Jiang , Minjie Wang , Yubo Peng , Xiaolong Li

IT companies are popular in the present time as technology arises in the entire world. Incidents and Requests for either clients or company internal are hard to manually track as it is a day-to-day transaction. To keep all the logs, IT…

Software Engineering · Computer Science 2023-04-18 Kent Darryl Aglibar , Garret Christopher Alegre , Gerald Del Mundo , Kenny Francis Duro , Nelson Rodelas

Enabling question answering over tables and databases in natural language has become a key capability in the democratization of insights from tabular data sources. These systems first require retrieval of data that is relevant to a given…

Information Retrieval · Computer Science 2026-03-10 Wojciech Kosiuk , Xingyu Ji , Yeounoh Chung , Fatma Özcan , Madelon Hulsebos

Financial named entity recognition (FinNER) from literature is a challenging task in the field of financial text information extraction, which aims to extract a large amount of financial knowledge from unstructured texts. It is widely…

Computation and Language · Computer Science 2022-06-01 Yuzhe Zhang , Hong Zhang

The rapid development of artificial intelligence methods contributes to their wide applications for forecasting various financial risks in recent years. This study introduces a novel explainable case-based reasoning (CBR) approach without a…

Computational Finance · Quantitative Finance 2021-07-20 Wei Li , Florentina Paraschiv , Georgios Sermpinis

The rise of digital payments has accelerated the need for intelligent and scalable systems to detect fraud. This research presents an end-to-end, feature-rich machine learning framework for detecting credit card transaction anomalies and…

Automation of support ticket classification is crucial to improve customer support performance and shortening resolution time for customer inquiries. This research aims to test the applicability of automated machine learning (AutoML) as a…

Machine Learning · Computer Science 2024-06-05 Mario Truss , Stephan Boehm