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The Internet has become a very powerful platform where diverse medical information are expressed daily. Recently, a huge growth is seen in searches like symptoms, diseases, medicines, and many other health related queries around the globe.…
Internet users highly rely on and trust web search engines, such as Google, to find relevant information online. However, scholars have documented numerous biases and inaccuracies in search outputs. To improve the quality of search results,…
The search task and the system both affect the demand on cognitive resources during information search. In some situations, the demands may become too high for a person. This article has a three-fold goal. First, it presents and critiques…
COVID-19 pandemic has generated what public health officials called an infodemic of misinformation. As social distancing and stay-at-home orders came into effect, many turned to social media for socializing. This increase in social media…
Search engines like Google, Yahoo or Bing are an excellent support for finding documents, but this strength also imposes a limitation. As they are optimized for document retrieval tasks, they perform less well when it comes to more complex…
Older adults have increasingly turned to conversational AI as a source of emotional support. However, little is known about how emotionally supportive interactions are experienced in everyday use, particularly when AI systems limit,…
Conversational search offers an easier and faster alternative to conventional web search, while having downsides like lack of source verification. Research has examined performance disparities between these two systems in different…
Search engine results depend not only on the algorithms but also on how users interact with them. However, factors affecting the selection of a search query remain understudied. Using a representative survey of Swiss citizens before a round…
With the rapid increase in access to internet and the subsequent growth in the population of online social media users, the quality of information posted, disseminated and consumed via these platforms is an issue of growing concern. A large…
Older adults have been hit disproportionally hard by the COVID-19 pandemic. One critical way for older adults to minimize the negative impact of COVID-19 and future pandemics is to stay informed about its latest information, which has been…
Designing Conversational AI systems to support older adults requires these systems to explain their behavior in ways that align with older adults' preferences and context. While prior work has emphasized the importance of AI explainability…
The correlation between the demographics of users and the text they write has been investigated through literary texts and, more recently, social media. However, differences pertaining to language use in search engines has not been…
This paper reviews multi-disciplinary research on information systems supporting the physical wellbeing of the elderly population. By taking a systematic approach, it screens journals, conference proceedings and books on how computer-based…
While it is often assumed that searching for information to evaluate misinformation will help identify false claims, recent work suggests that search behaviours can instead reinforce belief in misleading news, particularly when users…
The ongoing COVID-19 pandemic highlights the importance of dashboards for providing critical real-time information. In order to enable people to obtain information in time and to understand complex statistical data, many developers have…
Approximately one-third of adults search the internet for health information before visiting an emergency department (ED), with 75% encountering inaccurate content. This study examines how such searches influence patient care. We conducted…
There has been vast literature that studies Conversational Agents (CAs) in facilitating older adults' health. The vast and diverse studies warrants a comprehensive review that concludes the main findings and proposes research directions for…
Online searches have been used to study different health-related behaviours, including monitoring disease outbreaks. An obvious caveat is that several reasons can motivate individuals to seek online information and models that are blind to…
We explore some of the existing research in HCI around technology for older adults and examine the role of LLMs in enhancing it. We also discuss the digital divide and emphasize the need for inclusive technology design. At the same time, we…
Misinformation during pandemic situations like COVID-19 is growing rapidly on social media and other platforms. This expeditious growth of misinformation creates adverse effects on the people living in the society. Researchers are trying…