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Eliciting feedback from end users of NLP models can be beneficial for improving models. However, how should we present model responses to users so they are most amenable to be corrected from user feedback? Further, what properties do users…
Despite the rapid progress in multihop question-answering (QA), models still have trouble explaining why an answer is correct, with limited explanation training data available to learn from. To address this, we introduce three explanation…
We propose a large language model explainability technique for obtaining faithful natural language explanations by grounding the explanations in a reasoning process. When converted to a sequence of tokens, the outputs of the reasoning…
A multitude of explainability methods and associated fidelity performance metrics have been proposed to help better understand how modern AI systems make decisions. However, much of the current work has remained theoretical -- without much…
The growing attention to artificial intelligence-based applications has led to research interest in explainability issues. This emerging research attention on explainable AI (XAI) advocates the need to investigate end user-centric…
Reasoning quality in large language models depends not only on producing correct answers but also on generating valid intermediate steps. We study this through multiple-choice question answering (MCQA), which provides a controlled setting…
Explainable Artificial Intelligence (XAI) has become critical in enhancing the transparency and trustworthiness of AI systems, especially as these systems are increasingly deployed in high-stakes domains such as healthcare and finance.…
While many methods purport to explain predictions by highlighting salient features, what aims these explanations serve and how they ought to be evaluated often go unstated. In this work, we introduce a framework to quantify the value of…
Human-annotated labels and explanations are critical for training explainable NLP models. However, unlike human-annotated labels whose quality is easier to calibrate (e.g., with a majority vote), human-crafted free-form explanations can be…
Multi-hop Question Answering (QA) is a challenging task since it requires an accurate aggregation of information from multiple context paragraphs and a thorough understanding of the underlying reasoning chains. Recent work in multi-hop QA…
A rich line of research attempts to make deep neural networks more transparent by generating human-interpretable 'explanations' of their decision process, especially for interactive tasks like Visual Question Answering (VQA). In this work,…
Text-based explainable recommendation aims to generate natural-language explanations that justify item recommendations, to improve user trust and system transparency. Although recent advances leverage LLMs to produce fluent outputs, a…
Explainable artificial intelligence is a research field that tries to provide more transparency for autonomous intelligent systems. Explainability has been used, particularly in reinforcement learning and robotic scenarios, to better…
A key puzzle in search, ads, and recommendation is that the ranking model can only utilize a small portion of the vastly available user interaction data. As a result, increasing data volume, model size, or computation FLOPs will quickly…
There is a growing interest in designing autonomous agents that can work alongside humans. Such agents will undoubtedly be expected to explain their behavior and decisions. While generating explanations is an actively researched topic, most…
Explainable recommender systems are designed to elucidate the explanation behind each recommendation, enabling users to comprehend the underlying logic. Previous works perform rating prediction and explanation generation in a multi-task…
Recent research on explainable recommendation generally frames the task as a standard text generation problem, and evaluates models simply based on the textual similarity between the predicted and ground-truth explanations. However, this…
Progress on many Natural Language Processing (NLP) tasks, such as text classification, is driven by objective, reproducible and scalable evaluation via publicly available benchmarks. However, these are not always representative of…
Decisions in organizations are about evaluating alternatives and choosing the one that would best serve organizational goals. To the extent that the evaluation of alternatives could be formulated as a predictive task with appropriate…
Despite the increasing effectiveness of language models, their reasoning capabilities remain underdeveloped. In particular, causal reasoning through counterfactual question answering is lacking. This work aims to bridge this gap. We first…