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Recent advances in training multilingual language models on large datasets seem to have shown promising results in knowledge transfer across languages and achieve high performance on downstream tasks. However, we question to what extent the…
Over two decades, we and other research groups have found that ethnographic and social analyses of work settings can provide insights useful to the process of system analysis and design. Despite this, ethnographic and social analyses have…
In this paper, the challenges of maintaining a healthy IT operational environment have been addressed by proactively analyzing IT Service Desk tickets, customer satisfaction surveys, and social media data. A Cognitive solution goes beyond…
The inherent complexity of human beings manifests in a remarkable diversity of responses to intricate environments, enabling us to approach problems from varied perspectives. However, in the study of cooperation, existing research within…
Purpose: The purpose of this paper is to explore possible factors impacting team performance in healthcare, by focusing on information exchange within and across hospital's boundaries. Design/methodology/approach: Through a web-survey and…
Translating culture-related content is vital for effective cross-cultural communication. However, many culture-specific items (CSIs) often lack viable translations across languages, making it challenging to collect high-quality, diverse…
This paper provides a research-based framework for promoting institutional change in higher education. To date, most educational change efforts have focused on relatively narrow subsets of the university system (e.g., faculty teaching…
Computations related to learning processes within an organizational social network area require some network model preparation and specific algorithms in order to implement human behaviors in simulated environments. The proposals in this…
A good fit between the person and the organization is essential in a better organizational performance. This is even more crucial in case of institutionalization of a software product line practice within an organization. Employees…
I wrote this paper because technology can really improve people's lives. With it, we can live longer in a healthy body, save time through increased efficiency and automation, and make better decisions. To get to the next level, we need to…
There is a broad recognition that commitment-based mechanisms can promote coordination and cooperative behaviours in both biological populations and self-organised multi-agent systems by making individuals' intentions explicit prior to…
Most of today's products and services are software-based. Organizations that develop software want to maintain and improve their competitiveness by controlling software-related risks. To do this, they need to align their business goals with…
In recent years, with the changing landscape of international education and the growing demand from Chinese students, study abroad consultancy firms in China need to adopt transformational development strategies to address challenges and…
The dramatic increase in the number of smart services and their diversity poses a significant challenge in Internet of Things (IoT) networks: heterogeneity. This causes significant quality of service (QoS) degradation in IoT networks. In…
As Large Language Models (LLMs) are increasingly deployed in real-world applications, reliable uncertainty quantification (UQ) becomes critical for safe and effective use. Most existing UQ approaches for language models aim to produce a…
Just as humans display language patterns influenced by their native tongue when speaking new languages, LLMs often default to English-centric responses even when generating in other languages. Nevertheless, we observe that local cultural…
Context: Competitiveness is the key to a sustainable development and it demands agility at the business and organizational levels, which in turn requires a flexible and customizable IT environment and effective and responsive governance in…
Reasoning capabilities in large language models (LLMs) have substantially advanced through methods such as chain-of-thought and explicit step-by-step explanations. However, these improvements have not yet fully transitioned to multimodal…
Human culture relies on collective innovation: our ability to continuously explore how existing elements in our environment can be combined to create new ones. Language is hypothesized to play a key role in human culture, driving individual…
While large language models (LLMs) have advanced the field of natural language processing (NLP), their "black box" nature obscures their decision-making processes. To address this, researchers developed structured approaches using higher…