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The integration of AI chatbots into educational settings has opened new pathways for transforming teaching and learning, offering enhanced support to both educators and learners. This study investigates the design and application of an AI…

The problem of detecting bots, automated social media accounts governed by software but disguising as human users, has strong implications. For example, bots have been used to sway political elections by distorting online discourse, to…

Artificial Intelligence · Computer Science 2018-09-27 Sneha Kudugunta , Emilio Ferrara

The communication of potential students with a university department is performed manually and it is a very time consuming procedure. The opportunity to communicate with on a one-to-one basis is highly valued. However with many hundreds of…

Computers and Society · Computer Science 2014-08-29 Nikolaos Polatidis

With the advent of Large Language Models (LLM), conversational assistants have become prevalent for domain use cases. LLMs acquire the ability to contextual question answering through training, and Retrieval Augmented Generation (RAG)…

Computation and Language · Computer Science 2024-01-17 Mandar Kulkarni , Praveen Tangarajan , Kyung Kim , Anusua Trivedi

In the rapidly evolving landscape of education, digital technologies have repeatedly disrupted traditional pedagogical methods. This paper explores the latest of these disruptions: the potential integration of large language models (LLMs)…

Computers and Society · Computer Science 2023-12-21 Mahyar Abedi , Ibrahem Alshybani , Muhammad Rubayat Bin Shahadat , Michael S. Murillo

Large Language Models (LLMs) have advanced rapidly in recent years. One application of LLMs is to support student learning in educational settings. However, prior work has shown that LLMs still struggle to answer questions accurately within…

Computation and Language · Computer Science 2026-03-19 Tu Anh Dinh , Philipp Nicolas Schumacher , Jan Niehues

As the use of LLM chatbots by students and researchers becomes more prevalent, universities are pressed to develop AI strategies. One strategy that many universities pursue is to customize pre-trained LLM as-a-service (LLMaaS). While most…

Human-Computer Interaction · Computer Science 2026-02-10 Leon Hannig , Annika Bush , Meltem Aksoy , Tim Trappen , Steffen Becker , Greta Ontrup

The past few decades have witnessed an upsurge in data, forming the foundation for data-hungry, learning-based AI technology. Conversational agents, often referred to as AI chatbots, rely heavily on such data to train large language models…

Computation and Language · Computer Science 2024-11-19 Sumit Kumar Dam , Choong Seon Hong , Yu Qiao , Chaoning Zhang

Providing scaffolding through educational chatbots built on Large Language Models (LLM) has potential risks and benefits that remain an open area of research. When students navigate impasses, they ask for help by formulating impasse-driven…

Human-Computer Interaction · Computer Science 2026-02-23 Alexandra Neagu , Marcus Messer , Peter Johnson , Rhodri Nelson

Effective communication within universities is crucial for addressing the diverse information needs of students, alumni, and external stakeholders. However, existing chatbot systems often fail to deliver accurate, context-specific…

Computation and Language · Computer Science 2024-10-23 Sahil Kumar , Deepa Paikar , Kiran Sai Vutukuri , Haider Ali , Shashidhar Reddy Ainala , Aditya Murli Krishnan , Youshan Zhang

This research explores the integration of chatbot technology powered by GPT-3.5 and GPT-4 Turbo into higher education to enhance internationalization and leverage digital transformation. It delves into the design, implementation, and…

Computers and Society · Computer Science 2024-03-25 Achraf Hsain , Hamza El Housni

The recent advancements in Artificial Intelligence (AI) in general, and in Natural Language Processing (NLP) in particular, and some of its applications such as chatbots, have led to their implementation in different domains like education,…

Computation and Language · Computer Science 2025-09-05 Hicham Bourhil , Yacine El Younoussi

LLM chatbot interfaces allow students to get instant, interactive assistance with homework, but doing so carelessly may not advance educational objectives. In this study, an interactive homework help system based on DeepSeek R1 is developed…

Human-Computer Interaction · Computer Science 2025-03-13 Rajan Das Gupta , Md. Tanzib Hosain , M. F. Mridha , Salah Uddin Ahmed

Creating a data-driven model that is trained on a large dataset of unstructured dialogs is a crucial step in developing Retrieval-based Chatbot systems. This paper presents a Long Short Term Memory (LSTM) based architecture that learns…

Computation and Language · Computer Science 2026-01-28 Danny Brahman , Pooran S. Negi , Mohammad Mahoor

Large language models (LLMs) have recently become a popular topic in the field of Artificial Intelligence (AI) research, with companies such as Google, Amazon, Facebook, Amazon, Tesla, and Apple (GAFA) investing heavily in their…

Artificial Intelligence · Computer Science 2023-05-11 Frank Joublin , Antonello Ceravola , Joerg Deigmoeller , Michael Gienger , Mathias Franzius , Julian Eggert

Background: The adoption of chatbots into software development tasks has become increasingly popular among practitioners, driven by the advantages of cost reduction and acceleration of the software development process. Chatbots understand…

Software Engineering · Computer Science 2024-07-17 Ahmad Abdellatif , Khaled Badran , Diego Elias Costa , Emad Shihab

Learning never ends, and there is no age limit to grow yourself. However, the educational landscape may face challenges in effectively catering to students' inclusion and diverse learning needs. These students should have access to…

Computers and Society · Computer Science 2024-05-02 Syed Hasib Akhter Faruqui , Nazia Tasnim , Iftekhar Ibne Basith , Suleiman Obeidat , Faruk Yildiz

The rapid advancement of Artificial Intelligence has resulted in the advent of Large Language Models (LLMs) with the capacity to produce text that closely resembles human communication. These models have been seamlessly integrated into…

Machine Learning · Computer Science 2025-02-04 Zenon Lamprou , Yashar Moshfeghi

Chatbot is a technology that is used to mimic human behavior using natural language. There are different types of Chatbot that can be used as conversational agent in various business domains in order to increase the customer service and…

Computation and Language · Computer Science 2020-07-09 Nazakat Ali

University students face immense challenges during their undergraduate lives, often being deprived of personalized on-demand guidance that mentors fail to provide at scale. Digital tools exist, but there is a serious lack of customized…

Information Retrieval · Computer Science 2025-11-07 Mashrur Rahman , Mantaqa abedin , Monowar Zamil Abir , Faizul Islam Ansari , Adib Reza , Farig Yousuf Sadeque , Niloy Farhan