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With the rapid development of artificial intelligence, conversational bots have became prevalent in mainstream E-commerce platforms, which can provide convenient customer service timely. To satisfy the user, the conversational bots need to…

Computation and Language · Computer Science 2021-09-23 Zhenyu Zhang , Tao Guo , Meng Chen

Existing dialog system models require extensive human annotations and are difficult to generalize to different tasks. The recent success of large pre-trained language models such as BERT and GPT-2 (Devlin et al., 2019; Radford et al., 2019)…

Computation and Language · Computer Science 2021-04-28 Qingyang Wu , Yichi Zhang , Yu Li , Zhou Yu

Building user trust in dialogue agents requires smooth and consistent dialogue exchanges. However, agents can easily lose conversational context and generate irrelevant utterances. These situations are called dialogue breakdown, where agent…

Computation and Language · Computer Science 2023-01-23 Nathan Ng , Marzyeh Ghassemi , Narendran Thangarajan , Jiacheng Pan , Qi Guo

Automatic evaluation is an integral aspect of dialogue system research. The traditional reference-based NLG metrics are generally found to be unsuitable for dialogue assessment. Consequently, recent studies have suggested various unique,…

Computation and Language · Computer Science 2024-01-23 Chen Zhang , Luis Fernando D'Haro , Yiming Chen , Malu Zhang , Haizhou Li

It is important to define meaningful and interpretable automatic evaluation metrics for open-domain dialog research. Standard language generation metrics have been shown to be ineffective for dialog. This paper introduces the FED metric…

Computation and Language · Computer Science 2020-06-25 Shikib Mehri , Maxine Eskenazi

We introduce the Dutch Model Benchmark: DUMB. The benchmark includes a diverse set of datasets for low-, medium- and high-resource tasks. The total set of nine tasks includes four tasks that were previously not available in Dutch. Instead…

Computation and Language · Computer Science 2023-10-16 Wietse de Vries , Martijn Wieling , Malvina Nissim

In this paper, we introduce the task of learning unsupervised dialogue embeddings. Trivial approaches such as combining pre-trained word or sentence embeddings and encoding through pre-trained language models (PLMs) have been shown to be…

Computation and Language · Computer Science 2022-10-28 Che Liu , Rui Wang , Junfeng Jiang , Yongbin Li , Fei Huang

The growing number of generative AI-based dialogue systems has made their evaluation a crucial challenge. This paper presents our contribution to this important problem through the Dialogue System Technology Challenge (DSTC-12, Track 1),…

Interpersonal language style shifting in dialogues is an interesting and almost instinctive ability of human. Understanding interpersonal relationship from language content is also a crucial step toward further understanding dialogues.…

Computation and Language · Computer Science 2020-12-07 Qi Jia , Hongru Huang , Kenny Q. Zhu

While machine translation evaluation metrics based on string overlap (e.g., BLEU) have their limitations, their computations are transparent: the BLEU score assigned to a particular candidate translation can be traced back to the presence…

Computation and Language · Computer Science 2022-10-26 Marzena Karpinska , Nishant Raj , Katherine Thai , Yixiao Song , Ankita Gupta , Mohit Iyyer

Adversarial training, which minimizes the maximal risk for label-preserving input perturbations, has proved to be effective for improving the generalization of language models. In this work, we propose a novel adversarial training…

Computation and Language · Computer Science 2020-04-24 Chen Zhu , Yu Cheng , Zhe Gan , Siqi Sun , Tom Goldstein , Jingjing Liu

The lack of reliable automatic evaluation metrics is a major impediment to the development of open-domain dialogue systems. Various reference-based metrics have been proposed to calculate a score between a predicted response and a small set…

Computation and Language · Computer Science 2022-03-17 Jun Gao , Wei Bi , Ruifeng Xu , Shuming Shi

Benchmarks are crucial for evaluating machine learning algorithm performance, facilitating comparison and identifying superior solutions. However, biases within datasets can lead models to learn shortcut patterns, resulting in inaccurate…

Artificial Intelligence · Computer Science 2025-01-03 Liang He , Yougang Chu , Zhen Wu , Jianbing Zhang , Xinyu Dai , Jiajun Chen

Being able to reply with a related, fluent, and informative response is an indispensable requirement for building high-quality conversational agents. In order to generate better responses, some approaches have been proposed, such as feeding…

Computation and Language · Computer Science 2021-09-15 Lei Shen , Haolan Zhan , Xin Shen , Hongshen Chen , Xiaofang Zhao , Xiaodan Zhu

Existing open-domain dialog models are generally trained to minimize the perplexity of target human responses. However, some human replies are more engaging than others, spawning more followup interactions. Current conversational models are…

Computation and Language · Computer Science 2020-09-16 Xiang Gao , Yizhe Zhang , Michel Galley , Chris Brockett , Bill Dolan

This paper introduces an adversarial method to stress-test trained metrics to evaluate conversational dialogue systems. The method leverages Reinforcement Learning to find response strategies that elicit optimal scores from the trained…

Artificial Intelligence · Computer Science 2022-03-01 Jan Deriu , Don Tuggener , Pius von Däniken , Mark Cieliebak

Dialog response generation in open domain is an important research topic where the main challenge is to generate relevant and diverse responses. In this paper, we propose a new dialog pre-training framework called DialogVED, which…

Computation and Language · Computer Science 2022-11-01 Wei Chen , Yeyun Gong , Song Wang , Bolun Yao , Weizhen Qi , Zhongyu Wei , Xiaowu Hu , Bartuer Zhou , Yi Mao , Weizhu Chen , Biao Cheng , Nan Duan

Open-domain neural dialogue models have achieved high performance in response ranking and evaluation tasks. These tasks are formulated as a binary classification of responses given in a dialogue context, and models generally learn to make…

Computation and Language · Computer Science 2021-06-11 Prakhar Gupta , Yulia Tsvetkov , Jeffrey P. Bigham

Prior work in visual dialog has focused on training deep neural models on VisDial in isolation. Instead, we present an approach to leverage pretraining on related vision-language datasets before transferring to visual dialog. We adapt the…

Machine Learning · Computer Science 2020-04-01 Vishvak Murahari , Dhruv Batra , Devi Parikh , Abhishek Das

Emotion recognition in conversations (ERC) is vital to the advancements of conversational AI and its applications. Therefore, the development of an automated ERC model using the concepts of machine learning (ML) would be beneficial.…

Computation and Language · Computer Science 2023-06-06 Amitabha Dey , Shan Suthaharan