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When faced with a large number of product reviews, it is not clear that a human can remember all of them and weight opinions representatively to write a good reference summary. We propose an automatic metric to test the prevalence of the…

Computation and Language · Computer Science 2023-07-27 Christopher Malon

Social reviews have dominated the web and become a plausible source of product information. People and businesses use such information for decision-making. Businesses also make use of social information to spread fake information using a…

Machine Learning · Computer Science 2023-01-05 Saeedreza Shehnepoor , Roberto Togneri , Wei Liu , Mohammed Bennamoun

It is time-consuming to find the best product among many similar alternatives. Comparative sentences can help to contrast one item from others in a way that highlights important features of an item that stand out. Given reviews of one or…

Computation and Language · Computer Science 2023-07-25 Jessica Echterhoff , An Yan , Julian McAuley

Review fraud is a pervasive problem in online commerce, in which fraudulent sellers write or purchase fake reviews to manipulate perception of their products and services. Fake reviews are often detected based on several signs, including 1)…

Artificial Intelligence · Computer Science 2018-11-08 Bryan Hooi , Neil Shah , Alex Beutel , Stephan Gunnemann , Leman Akoglu , Mohit Kumar , Disha Makhija , Christos Faloutsos

Due the success of emerging Web 2.0, and different social network Web sites such as Amazon and movie lens, recommender systems are creating unprecedented opportunities to help people browsing the web when looking for relevant information,…

Social and Information Networks · Computer Science 2015-07-21 Khaled Sellami , Mohamed Ahmed-Nacer , Pierre Tiako

Over the last years, online reviews became very important since they can influence the purchase decision of consumers and the reputation of businesses, therefore, the practice of writing fake reviews can have severe consequences on…

Social and Information Networks · Computer Science 2020-12-29 Michela Fazzolari , Francesco Buccafurri , Gianluca Lax , Marinella Petrocchi

Online reviews play an important role in influencing buyers' daily purchase decisions. However, fake and meaningless reviews, which cannot reflect users' genuine purchase experience and opinions, widely exist on the Web and pose great…

Computation and Language · Computer Science 2018-05-10 Manqing Dong , Lina Yao , Xianzhi Wang , Boualem Benatallah , Chaoran Huang , Xiaodong Ning

This work quantifies the effects of signaling and performing gender on the success of reviews written on the popular amazon shopping platform. Highly rated reviews play an important role in e-commerce since they are prominently displayed…

Computers and Society · Computer Science 2020-01-29 Sandipan Sikdar , Rachneet Singh Sachdeva , Johannes Wachs , Florian Lemmerich , Markus Strohmaier

Modern online platforms rely on effective rating systems to learn about items. We consider the optimal design of rating systems that collect binary feedback after transactions. We make three contributions. First, we formalize the…

Machine Learning · Computer Science 2019-04-09 Nikhil Garg , Ramesh Johari

The proliferation of misleading information in everyday access media outlets such as social media feeds, news blogs, and online newspapers have made it challenging to identify trustworthy news sources, thus increasing the need for…

Computation and Language · Computer Science 2017-08-24 Verónica Pérez-Rosas , Bennett Kleinberg , Alexandra Lefevre , Rada Mihalcea

Online Reviews play a vital role in e commerce for decision making. Much of the population makes the decision of which places, restaurant to visit, what to buy and from where to buy based on the reviews posted on the respective platforms. A…

Computation and Language · Computer Science 2022-01-03 Ashish Salunkhe

The web is loaded with textual content, and Natural Language Processing is a standout amongst the most vital fields in Machine Learning. But when data is huge simple Machine Learning algorithms are not able to handle it and that is when…

Information Retrieval · Computer Science 2018-07-09 Debadri Dutta

Automatic fake news detection models are ostensibly based on logic, where the truth of a claim made in a headline can be determined by supporting or refuting evidence found in a resulting web query. These models are believed to be reasoning…

Computation and Language · Computer Science 2022-04-18 Ian Kelk , Benjamin Basseri , Wee Yi Lee , Richard Qiu , Chris Tanner

Deceptive reviews mislead consumers, harm businesses, and undermine trust in online marketplaces. Machine learning classifiers can learn from large amounts of data to distinguish deceptive reviews from genuine ones. However, the…

Computation and Language · Computer Science 2026-05-14 Jiaming Qu , Mengtian Guo , Yue Wang

Social networks offer a ready channel for fake and misleading news to spread and exert influence. This paper examines the performance of different reputation algorithms when applied to a large and statistically significant portion of the…

Social and Information Networks · Computer Science 2019-02-20 Rakshit Agrawal , Luca de Alfaro , Gabriele Ballarin , Stefano Moret , Massimo Di Pierro , Eugenio Tacchini , Marco L. Della Vedova

Automatic sentiment analysis play vital role in decision making. Many organizations spend a lot of budget to understand their customer satisfaction by manually going over their feedback/comments or tweets. Automatic sentiment analysis can…

Computation and Language · Computer Science 2021-07-07 Mohammad Aimal , Maheen Bakhtyar , Junaid Baber , Sadia Lakho , Umar Mohammad , Warda Ahmed , Jahanvash Karim

A massive amount of reviews are generated daily from various platforms. It is impossible for people to read through tons of reviews and to obtain useful information. Automatic summarizing customer reviews thus is important for identifying…

Computation and Language · Computer Science 2020-06-02 Pengyuan Li , Lei Huang , Guang-jie Ren

In the contemporary digital landscape, online reviews have become an indispensable tool for promoting products and services across various businesses. Marketers, advertisers, and online businesses have found incentives to create deceptive…

Information Retrieval · Computer Science 2023-07-25 Anusuya Baby Hari Krishnan

Sentiment Analysis is the task of classifying documents based on the sentiments expressed in textual form, this can be achieved by using lexical and semantic methods. The purpose of this study is to investigate the use of semantics to…

Computation and Language · Computer Science 2020-09-02 Ukachi Osisiogu

An important goal for programmers is to minimize cost of identifying and correcting defects in source code. Code review is commonly used for identifying programming defects. However, manual code review has some shortcomings: a) it is time…

Software Engineering · Computer Science 2018-09-13 Balwinder Sodhi , Shipra Sharma