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A sudden reliance on the internet has resulted in the global standardization of specific software and interfaces tailored for the average user. Whether it be web apps or dedicated software, the methods of interaction are seemingly similar.…

Human-Computer Interaction · Computer Science 2020-10-22 Guy Meyer , Alan Wassyng , Mark Lawford , Kourosh Sabri , Shahram Shirani

Providing an equitable and inclusive user experience (UX) for people with disabilities (PWD) is a central goal of accessible design. In the specific case of Deaf users, whose hearing impairments impact language development and…

Human-Computer Interaction · Computer Science 2025-08-12 Andrés Eduardo Fuentes-Cortázar , Alejandra Rivera-Hernández , José Rafael Rojano-Cáceres

This paper addresses the limited attention given to blind users as content creators in Content Management Systems (CMS), a gap that remains under-explored in web accessibility research. For blind authors, effective interaction with CMS…

Human-Computer Interaction · Computer Science 2025-08-22 Guillermo Vera-Amaro , José Rafael Rojano-Cáceres

Community participation is an important aspect of an individuals physical and mental well-being. This participation is often limited for persons with disabilities, especially those with ambulatory impairments due to the inability to…

Human-Computer Interaction · Computer Science 2025-12-24 Hanna Noyce , Emily Olejniczak , Vaskar Raychoudhury , Roger O. Smith , Md Osman Gani

Low-code applications are gaining popularity across various fields, enabling non-developers to participate in the software development process. However, due to the strong reliance on graphical user interfaces, they may unintentionally…

Software Engineering · Computer Science 2025-08-11 Mohammadali Mohammadkhani , Sara Zahedi Movahed , Hourieh Khalajzadeh , Mojtaba Shahin , Khuong Tran Hoang

Mobile apps provide new opportunities to people with disabilities to act independently in the world. Motivated by this trend, researchers have conducted empirical studies by using the inaccessibility issue rate of each page (i.e., screen…

Software Engineering · Computer Science 2022-03-15 Sen Chen , Chunyang Chen , Lingling Fan , Mingming Fan , Xian Zhan , Yang Liu

Accessibility of websites for visually impaired persons is mishandled by screen readers which are not always adapted to interactivity needed by actual web/multimedia technologies. This paper analyses the difficulties to access to…

Human-Computer Interaction · Computer Science 2019-12-09 Katerine Romeo , Edwige Pissaloux , Frédéric Serin

As automated web accessibility testing tools become enriched with new and improved tests, it can be impractical to leverage those advances. Each tool offers unique benefits, but effectively using multiple tools would require integrating…

Software Engineering · Computer Science 2023-09-25 Jonathan Robert Pool

Most software applications contain graphics such as charts, diagrams and maps. Currently, these graphics are designed with a ``one size fits all" approach and do not cater to the needs of people with disabilities. Therefore, when using…

Human-Computer Interaction · Computer Science 2024-01-12 Anuradha Madugalla , Yutan Huang , John Grundy , Min Hee Cho , Lasith Koswatta Gamage , Tristan Leao , Sam Thiele

This study investigates the accessibility of open-source electronic health record (EHR) systems for individuals who are visually impaired or blind. Ensuring the accessibility of EHRs to visually impaired users is critical for the diversity,…

Human-Computer Interaction · Computer Science 2023-11-07 Megha M. Moncy , Manya Pilli , Manasi Somasundaram , Saptarshi Purkayastha , Cathy R. Fulton

Digital inaccessibility continues to be a significant barrier to true inclusion and equality. WebAIM's 2024 report reveals that only 4.1% of the world's top one million website homepages are fully accessible. Furthermore, the percentage of…

Computers and Society · Computer Science 2025-09-30 P D Parthasarathy , Rachel F. Adler , Devorah Kletenik , Swaroop Joshi , Anshu M Mittal

Public dashboards are now a common way for US government agencies to share high stakes information with residents. We audited six live systems at federal, state, and city levels: CDC respiratory illness, HUD homelessness PIT and HIC,…

Human-Computer Interaction · Computer Science 2025-11-11 Chadani Acharya

Information access systems, such as search engines, recommender systems, and conversational assistants, have become integral to our daily lives as they help us satisfy our information needs. However, evaluating the effectiveness of these…

Human-Computer Interaction · Computer Science 2026-04-21 Krisztian Balog , ChengXiang Zhai

Website accessibility is essential for inclusiveness and regulatory compliance. Although third-party advertisements (ads) are a vital revenue source for free web services, they introduce significant accessibility challenges. Leasing a…

Software Engineering · Computer Science 2024-09-30 Abdul Haddi Amjad , Muhammad Danish , Bless Jah , Muhammad Ali Gulzar

The web is the prominent way information is exchanged in the 21st century. However, ensuring web-based information is accessible is complicated, particularly with web applications that rely on JavaScript and other technologies to deliver…

Information Retrieval · Computer Science 2019-08-09 Trevor Bostic , Jeff Stanley , John Higgins , Rachael L. Bradley-Montgomery , Justin F. Brunelle , Daniel Chudnov

Over 300 million people who live with color vision deficiency (CVD) have a decreased ability to distinguish between colors, limiting their ability to interact with websites and software packages. User interface designers have taken various…

Human-Computer Interaction · Computer Science 2024-02-27 Amaan Jamil , Gyorgy Denes

A multitude of web and desktop applications are now widely available in diverse human languages. This paper explores the design issues that are specifically relevant for multilingual users. It reports on the continued studies of Information…

Human-Computer Interaction · Computer Science 2017-09-11 Mahdi H. Miraz , Peter Excell , and Maaruf Ali

This paper proposes a shift from compliance-centered web accessibility to a care-driven model that prioritizes user autonomy, using neurodivergent users as a catalyst case for broader personalization needs. While accessibility standards…

Human-Computer Interaction · Computer Science 2025-06-13 Lalitha A R

The popularity of accessibility research has grown recently, improving digital inclusion for people with disabilities. However, researchers, including those who have disabilities, have attempted to include people with disabilities in all…

In this work, we present a multi-tool evaluation of 106 deployed web-based chatbots, across domains like healthcare, education and customer service, comprising both standalone applications and embedded widgets using automated tools (Google…

Human-Computer Interaction · Computer Science 2025-06-06 Mukesh Rajmohan , Smit Desai , Sanchari Das