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A frequent pattern in customer care conversations is the agents responding with appropriate webpage URLs that address users' needs. We study the task of predicting the documents that customer care agents can use to facilitate users' needs.…

The extraction of critical patient information from Electronic Health Records (EHRs) poses significant challenges due to the complexity and unstructured nature of the data. Traditional machine learning approaches often fail to capture…

Computation and Language · Computer Science 2025-09-03 Zhimeng Luo , Abhibha Gupta , Adam Frisch , Daqing He

Neural document retrievers, including dense passage retrieval (DPR), have outperformed classical lexical-matching retrievers, such as BM25, when fine-tuned and tested on specific question-answering datasets. However, it has been shown that…

Computation and Language · Computer Science 2023-03-10 Yasuto Hoshi , Daisuke Miyashita , Yasuhiro Morioka , Youyang Ng , Osamu Torii , Jun Deguchi

Hand-crafted features based on linguistic and domain-knowledge play crucial role in determining the performance of disease name recognition systems. Such methods are further limited by the scope of these features or in other words, their…

Computation and Language · Computer Science 2016-07-01 Sunil Kumar Sahu , Ashish Anand

In Natural Language Processing (NLP), Machine Reading Comprehension (MRC) is the task of answering a question based on a given context. To handle questions in the medical domain, modern language models such as BioBERT, SciBERT and even…

Computation and Language · Computer Science 2024-12-16 Saptarshi Sengupta , Connor Heaton , Suhan Cui , Soumalya Sarkar , Prasenjit Mitra

Deep learning models have shown tremendous potential in learning representations, which are able to capture some key properties of the data. This makes them great candidates for transfer learning: Exploiting commonalities between different…

This paper introduces a simple yet effective query expansion approach, denoted as query2doc, to improve both sparse and dense retrieval systems. The proposed method first generates pseudo-documents by few-shot prompting large language…

Information Retrieval · Computer Science 2023-10-12 Liang Wang , Nan Yang , Furu Wei

Recently, deep learning-based language models have significantly enhanced text-to-SQL tasks, with promising applications in retrieving patient records within the medical domain. One notable challenge in such applications is discerning…

Computation and Language · Computer Science 2024-04-26 Sangryul Kim , Donghee Han , Sehyun Kim

The Bidirectional Encoder Representations from Transformers (BERT) model has achieved the state-of-the-art performance for many natural language processing (NLP) tasks. Yet, limited research has been contributed to studying its…

Computation and Language · Computer Science 2021-09-23 Zimin Wan , Chenchen Xu , Hanna Suominen

Recently embedding-based retrieval or dense retrieval have shown state of the art results, compared with traditional sparse or bag-of-words based approaches. This paper introduces a model-agnostic doc-level embedding framework through large…

Information Retrieval · Computer Science 2024-04-10 Mingrui Wu , Sheng Cao

Conversational search requires accurate interpretation of user intent from complex multi-turn contexts. This paper presents ChatRetriever, which inherits the strong generalization capability of large language models to robustly represent…

Information Retrieval · Computer Science 2024-04-23 Kelong Mao , Chenlong Deng , Haonan Chen , Fengran Mo , Zheng Liu , Tetsuya Sakai , Zhicheng Dou

Recent advance in Dense Retrieval (DR) techniques has significantly improved the effectiveness of first-stage retrieval. Trained with large-scale supervised data, DR models can encode queries and documents into a low-dimensional dense space…

Information Retrieval · Computer Science 2022-08-18 Jingtao Zhan , Qingyao Ai , Yiqun Liu , Jiaxin Mao , Xiaohui Xie , Min Zhang , Shaoping Ma

Medical consultation dialogues contain critical clinical information, yet their unstructured nature hinders effective utilization in diagnosis and treatment. Traditional methods, relying on rule-based or shallow machine learning techniques,…

Computation and Language · Computer Science 2025-04-24 Shuguang Zhao , Qiangzhong Feng , Zhiyang He , Peipei Sun , Yingying Wang , Xiaodong Tao , Xiaoliang Lu , Mei Cheng , Xinyue Wu , Yanyan Wang , Wei Liang

With the increasing availability of patient data, modern medicine is shifting towards prospective healthcare. Electronic health records offer a variety of information useful for clinical patient characterization and the development of…

Machine Learning · Computer Science 2025-05-27 Fabio Azzalini , Tommaso Dolci , Marco Vagaggini

Contemporary large language models (LLMs) may have utility for processing unstructured, narrative free-text clinical data contained in electronic health records (EHRs) -- a particularly important use-case for mental health where a majority…

Artificial Intelligence · Computer Science 2024-04-01 Niall Taylor , Andrey Kormilitzin , Isabelle Lorge , Alejo Nevado-Holgado , Dan W Joyce

Retrieval-augmented generation (RAG) is a common way to ground language models in external documents and up-to-date information. Classical retrieval systems relied on lexical methods such as BM25, which rank documents by term overlap with…

Computation and Language · Computer Science 2026-03-05 Martin Asenov , Kenza Benkirane , Dan Goldwater , Aneiss Ghodsi

This paper introduces an approach that combines the language reasoning capabilities of large language models (LLMs) with the benefits of local training to tackle complex, domain-specific tasks. Specifically, the authors demonstrate their…

Computation and Language · Computer Science 2023-08-04 V. K. Cody Bumgardner , Aaron Mullen , Sam Armstrong , Caylin Hickey , Jeff Talbert

This paper introduces a system that integrates large language models (LLMs) into the clinical trial retrieval process, enhancing the effectiveness of matching patients with eligible trials while maintaining information privacy and allowing…

Information Retrieval · Computer Science 2024-11-01 Georgios Peikos , Pranav Kasela , Gabriella Pasi

Recent studies show that deep learning models achieve good performance on medical imaging tasks such as diagnosis prediction. Among the models, multimodality has been an emerging trend, integrating different forms of data such as chest…

Machine Learning · Computer Science 2022-02-10 Haodi Zhang , Chenyu Xu , Peirou Liang , Ke Duan , Hao Ren , Weibin Cheng , Kaishun Wu

Retrieving relevant contexts from a large corpus is a crucial step for tasks such as open-domain question answering and fact checking. Although neural retrieval outperforms traditional methods like tf-idf and BM25, its performance degrades…

Computation and Language · Computer Science 2021-01-05 Jean Maillard , Vladimir Karpukhin , Fabio Petroni , Wen-tau Yih , Barlas Oğuz , Veselin Stoyanov , Gargi Ghosh
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