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Aspect level sentiment classification (ALSC) is a difficult problem with state-of-the-art models showing less than 80% macro-F1 score on benchmark datasets. Existing models do not incorporate information on aspect-aspect relations in…
Disaster mobile apps play an increasingly important role in disseminating hazard information and supporting communities during emergency situations. This study presents a comprehensive analysis of these mobile applications, focusing on…
Smartphones with the platforms of applications are gaining extensive attention and popularity. The enormous use of different applications has paved the way to numerous security threats. The threats are in the form of attacks such as…
Advanced persistent threats (APTs) pose significant challenges for organizations, leading to data breaches, financial losses, and reputational damage. Existing provenance-based approaches for APT detection often struggle with high false…
Time series anomaly detection is widely used in IoT and cyber-physical systems, yet its evaluation remains challenging due to diverse application objectives and heterogeneous metric assumptions. This study introduces a problem-oriented…
Mobile apps have exploded in popularity, encouraging developers to provide content to the massive user base of the main app stores. Although there exist automated techniques that can classify user comments into various topics with high…
In the last few years thousands of scientific papers have investigated sentiment analysis, several startups that measure opinions on real data have emerged and a number of innovative products related to this theme have been developed. There…
Mobile app distribution platforms such as Google Play Store allow users to share their feedback about downloaded apps in the form of a review comment and a corresponding star rating. Typically, the star rating ranges from one to five stars,…
Trends on short-video platforms evolve at a rapid pace, with new content issues emerging every day that fall outside the coverage of existing annotation policies. However, traditional human-driven discovery of emerging issues is too slow,…
Missing values, widely called as \textit{sparsity} in literature, is a common characteristic of many real-world datasets. Many imputation methods have been proposed to address this problem of data incompleteness or sparsity. However, the…
Emotion Recognition in Conversations (ERC) is a popular task in natural language processing, which aims to recognize the emotional state of the speaker in conversations. While current research primarily emphasizes contextual modeling, there…
Sponsored search positions are typically allocated through real-time auctions, where the outcomes depend on advertisers' quality-adjusted bids - the product of their bids and quality scores. Although quality scoring helps promote ads with…
Existing approaches to complaint analysis largely rely on unimodal, short-form content such as tweets or product reviews. This work advances the field by leveraging multimodal, multi-turn customer support dialogues, where users often share…
Search relevance plays a central role in web e-commerce. While large language models (LLMs) have shown significant results on relevance task, existing benchmarks lack sufficient complexity for comprehensive model assessment, resulting in an…
Sequential recommendation aims to predict the next item a user is likely to prefer based on their sequential interaction history. Recently, text-based sequential recommendation has emerged as a promising paradigm that uses pre-trained…
Sentiment analysis has become a very important tool for analysis of social media data. There are several methods developed for this research field, many of them working very differently from each other, covering distinct aspects of the…
Online reviews provide viewpoints on the strengths and shortcomings of products/services, influencing potential customers' purchasing decisions. However, the proliferation of non-credible reviews -- either fake (promoting/ demoting an…
Energy efficiency is an important criterion to judge the quality of mobile apps, but one third of our randomly sampled apps suffer from energy issues that can quickly drain battery power. To understand these issues, we conducted an…
In large-scale recommendation systems, the vast array of items makes it infeasible to obtain accurate user preferences for each product, resulting in a common issue of missing labels. Typically, only items previously recommended to users…
App store analysis has become an important discipline in recent software engineering research. It empirically studies apps using information mined from their distribution platforms. Information provided by users, such as app reviews, are of…