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As the IT industry advances, system log data becomes increasingly crucial. Many computer systems rely on log texts for management due to restricted access to source code. The need for log anomaly detection is growing, especially in…
The rapid advancement of Generative Artificial Intelligence (AI), such as Large Language Models (LLMs) and Multimodal Large Language Models (MLLM), has the potential to revolutionize the way we work and interact with digital systems across…
Process Mining is a famous technique which is frequently applied to Software Development Processes, while being neglected in Human-Computer Interaction (HCI) recommendation applications. Organizations usually train employees to interact…
Automating high-volume unstructured data processing is essential for operational efficiency. Optical Character Recognition (OCR) is critical but often struggles with accuracy and efficiency in complex layouts and ambiguous text. These…
The growing capabilities of large language models (LLMs) in instruction-following and context-understanding lead to the era of agents with numerous applications. Among these, task planning agents have become especially prominent in…
A bot is a piece of software that is usually installed on an infected machine without the user's knowledge. A bot is controlled remotely by the attacker under a Command and Control structure. Recent statistics show that bots represent one…
Logs are imperative in the development and maintenance process of many software systems. They record detailed runtime information that allows developers and support engineers to monitor their systems and dissect anomalous behaviors and…
This paper presents ERPA, an innovative Robotic Process Automation (RPA) model designed to enhance ID data extraction and optimize Optical Character Recognition (OCR) tasks within immigration workflows. Traditional RPA solutions often face…
Process mining allows analysts to exploit logs of historical executions of business processes to extract insights regarding the actual performance of these processes. One of the most widely studied process mining operations is automated…
Process discovery aims to automatically derive process models from historical execution data (event logs). While various process discovery algorithms have been proposed in the last 25 years, there is no consensus on a dominating discovery…
Logs provide users with useful insights to help with a variety of development and operations tasks. The problem is that logs are often unstructured, making their analysis a complex task. This is mainly due to the lack of guidelines and best…
Logs are widely used to record runtime information of software systems, such as the timestamp and the importance of an event, the unique ID of the source of the log, and a part of the state of a task's execution. The rich information of…
Robotics Process Automation is revolutionizing business operations by significantly enhancing efficiency, productivity, and operational excellence across various industries. This manuscript delivers a comprehensive review of recent…
Intelligent personal assistants (IPA) enable voice applications that facilitate people's daily tasks. However, due to the complexity and ambiguity of voice requests, some requests may not be handled properly by the standard natural language…
In this paper, we focus on inferring whether the given user command is clear, ambiguous, or infeasible in the context of interactive robotic agents utilizing large language models (LLMs). To tackle this problem, we first present an…
To assist IT service developers and operators in managing their increasingly complex service landscapes, there is a growing effort to leverage artificial intelligence in operations. To speed up troubleshooting, log anomaly detection has…
In many data classification problems, there is no linear relationship between an explanatory and the dependent variables. Instead, there may be ranges of the input variable for which the observed outcome is signficantly more or less likely.…
RA is a software package that couples machine learning with formal reasoning in an attempt to find the laws that generate the empirical data that it has been given access to. A brief outline of RA in its initial stage of development is…
Building reliable conversational AI assistants for customer-facing industries remains challenging due to noisy conversational data, fragmented knowledge, and the requirement for accurate human hand-off - particularly in domains that depend…
Graphical User Interface (GUI) Agents powered by Multimodal Large Language Models (MLLMs) show significant potential for automating tasks. However, they often struggle with long-horizon tasks, leading to frequent failures. Process Reward…