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Robotic Process Automation (RPA) is a fast-emerging automation technology that sits between the fields of Business Process Management (BPM) and Artificial Intelligence (AI), and allows organizations to automate high volume routines. RPA…

Artificial Intelligence · Computer Science 2020-01-06 Simone Agostinelli , Andrea Marrella , Massimo Mecella

Robotic process automation (RPA) is a lightweight approach to automating business processes using software robots that emulate user actions at the graphical user interface level. While RPA has gained popularity for its cost-effective and…

Artificial Intelligence · Computer Science 2025-09-22 Lukas Laakmann , Seyyid A. Ciftci , Christian Janiesch

Robotics Process Automation is revolutionizing business operations by significantly enhancing efficiency, productivity, and operational excellence across various industries. This manuscript delivers a comprehensive review of recent…

Intelligent Process Automation (IPA) is emerging as a sub-field of AI to support the automation of long-tail processes which requires the coordination of tasks across different systems. So far, the field of IPA has been largely driven by…

Human-Computer Interaction · Computer Science 2020-02-05 Deborah Ferreira , Julia Rozanova , Krishna Dubba , Dell Zhang , Andre Freitas

Robotic process automation (RPA) has emerged as the leading approach to automate tasks in business processes. Moving away from back-end automation, RPA automated the mouse-click on user interfaces; this outside-in approach reduced the…

Artificial Intelligence · Computer Science 2020-07-28 Yara Rizk , Vatche Isahagian , Scott Boag , Yasaman Khazaeni , Merve Unuvar , Vinod Muthusamy , Rania Khalaf

Robotic process automation (RPA) and its next evolutionary stage, intelligent process automation, promise to drive improvements in efficiencies and process outcomes. However, how can business leaders evaluate how to integrate intelligent…

Artificial Intelligence · Computer Science 2020-10-16 Vinod Muthusamy , Merve Unuvar , Hagen Völzer , Justin D. Weisz

Robotic process automation (RPA) is a technology for centralized automation of business processes. RPA automates user interaction with graphical user interfaces, whereby it promises efficiency gains and a reduction of human negligence…

Software Engineering · Computer Science 2020-09-10 Christian Wellmann , Matthias Stierle , Sebastian Dunzer , Martin Matzner

Robotic Process Automation (RPA) has emerged as a game-changing technology in data extraction, revolutionizing the way organizations process and analyze large volumes of documents such as invoices, purchase orders, and payment advices. This…

Artificial Intelligence · Computer Science 2024-11-01 Vivek Bhardwaj , Ajit Noonia , Sandeep Chaurasia , Mukesh Kumar , Abdulnaser Rashid , Mohamed Tahar Ben Othman

Intelligent Process Automation (IPA) is an emerging technology with a primary goal to assist the knowledge worker by taking care of repetitive, routine and low-cognitive tasks. Conversational agents that can interact with users in a natural…

Computation and Language · Computer Science 2020-05-22 Alena Moiseeva , Dietrich Trautmann , Michael Heimann , Hinrich Schütze

Robotic Process Automation (RPA) is a technology for automating repetitive routines consisting of sequences of user interactions with one or more applications. In order to fully exploit the opportunities opened by RPA, companies need to…

Artificial Intelligence · Computer Science 2020-01-07 Volodymyr Leno , Marlon Dumas , Marcello La Rosa , Fabrizio Maria Maggi , Artem Polyvyanyy

Robotic Process Automation (RPA) has rapidly evolved into a widely recognized and influential software technology. Its growing relevance has sparked diverse research efforts across various disciplines. This study aims to map the scientific…

Computers and Society · Computer Science 2025-06-03 Petr Prucha , Peter Madzik , Lukas Falat

Robotic Process Automation (RPA) is the automation of rule-based routine processes to increase efficiency and to reduce costs. Due to the utmost importance of process automation in industry, RPA attracts increasing attention in the…

Robotics · Computer Science 2020-12-23 Judith Wewerka , Manfred Reichert

One of the more prominent trends within Industry 4.0 is the drive to employ Robotic Process Automation (RPA), especially as one of the elements of the Lean approach. The full implementation of RPA is riddled with challenges relating both to…

Process mining (PM) aims to construct, from event logs, process maps that can help discover, automate, improve, and monitor organizational processes. Robotic process automation (RPA) uses software robots to perform some tasks usually…

Software Engineering · Computer Science 2023-09-26 Najah Mary El-Gharib , Daniel Amyot

As businesses increasingly rely on automation to streamline operations, the limitations of Robotic Process Automation (RPA) have become apparent, particularly its dependence on expert knowledge and inability to handle complex…

Artificial Intelligence · Computer Science 2024-12-05 Laura Minkova , Jessica López Espejel , Taki Eddine Toufik Djaidja , Walid Dahhane , El Hassane Ettifouri

In this article, we provide an overview of the latest intelligent techniques used for processing business rules. We have conducted a comprehensive survey of the relevant literature on robot process automation, with a specific focus on…

The rapid advancement of Generative Artificial Intelligence (AI), such as Large Language Models (LLMs) and Multimodal Large Language Models (MLLM), has the potential to revolutionize the way we work and interact with digital systems across…

Human-Computer Interaction · Computer Science 2024-05-28 Carlos Toxtli

The extension of legacy business process automation beyond the bounds of specific processes is known as hyperautomation. Hyperautomation provides automation for nearly any repetitive action performed by business users by combining AI tools…

Human-Computer Interaction · Computer Science 2023-05-23 Ayush Singh Rajput , Richa Gupta

From ancient water wheels to robotic process automation (RPA), automation technology has evolved throughout history to liberate human beings from arduous tasks. Yet, RPA struggles with tasks needing human-like intelligence, especially in…

Since the early 90s, the evolution of the Business Process Management (BPM) discipline has been punctuated by successive waves of automation technologies. Some of these technologies enable the automation of individual tasks, while others…

Artificial Intelligence · Computer Science 2026-01-28 Marlon Dumas , Fredrik Milani , David Chapela-Campa
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